RXO Reviews 1,166

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 699 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, courtesy, and professionalism, highlighting their positive attitude and efficiency. Many people appreciate the careful handling of products and the effort made to place items where requested, making the delivery process smooth and stress-free. However, some customers were not happy with the customer service, citing poor communication, unhelpful responses, and a lack of resolution for issues. A few other people also felt that the delivery service was problematic, experiencing late deliveries, damaged products, or issues with installation and accountability for items.

What people talk about most

Delivery service

People report ambiguous experiences with delivery services. While some customers praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the delivery teams for being prompt,... See more

Service

Consumers find service to be ambiguous, with some praising prompt, courteous, and knowledgeable staff who... See more

Product

Clients share ambiguous opinions on product. Many customers report receiving damaged products, such as... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers report a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery men were very helpful and courteous. They knew how to arrange the boxes in our house to minimize the required footprint. They were very helpful in confirming which items were on our... See more

Company replied

Rated 3 out of 5 stars

The movers were great but initially there was no paperwork to reconcile the delivery of each of the items. All there was was an item count and item descriptions or codes that meant nothing and were... See more

Company replied

Rated 3 out of 5 stars

Communication is good. The packaging could be better. This is the second time I have ordered from this company and each time there has been damage. The delivery guys were good.

Company replied

Rated 5 out of 5 stars

I liked that the morning of the delivery I was given updates and they arrived earlier than expected! The delivery drivers were very nice and helpful. They made sure that I checked my part numbers with... See more



Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Perfect

Very polite. On time and very respectful. Unloaded the truck and placed everything on the right spot. No damages.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

The cabinetry is beautiful ahead of schedule great quality

The cabinetry is beautiful, menards is excellent in putting it all together. The delivery team was highly professional and did a great job. It's great quality i can afford. So far, i haven't been able to qualify everything yet, but, it certainly looks great thus far. Thank you, also, when talking with cabinetry people, they understood i didn't have a kitchen and made a great effort to reduce the time to make my cabinets, they trimmed a week off original time, date. I'm very happy and pleased. I hope you pass this message on to all involved, from leann at menards to the delivery guys. Excellent job! Thank you

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

RXO Delivery to my home

The two delivery men were right on time from when they called and were friendly and professional. Very nice people!!! Thank you very much.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

This rating is for the team that showed…

This rating is for the team that showed up and not the one that missed the deliver date due to “truck problems” on 2/10. I pointed out damaged boxes and suspect multiple load and unloads may have contributed plus what looks like poor tape job by manufacturer. I took pictures. After I escalated multiple times, Alejandro did communicate and provided some degree of comfort load would be delivered 2/11. Chat site said 3/2 for next delivery date. Everyone I talked with was empathetic with multiple apologies but no answers other than Alejandro.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love how respectful and…

I absolutely love how respectful and helpful the delivery team were! They did so great assuring we had all the cabinets on hand and had such great service getting our cabinets in cautiously! They communicated so well letting us know their ETA and was on time as mentioned. Had no issues at all! Absolutely great company, great delivering team! 10/10

February 9, 2026
Unprompted review
Rated 2 out of 5 stars

Neglected cabinet

I apologize for neglecting to use this form of media. I hadn't noticed it as an option until just now looking for the previous texts from your company. I have taken pictures to support my negative response but I don't see that as option.

The bigger base cabinet I received had a 1x that ran across the top back of the cabinet that had a absolutely horrible crown. It gave the shaped appearance of a rainbow. Also, the base of the same cabinet looked as if the front face wasn't datoed enough to receive the cabinet bottom. Though the piece was forced in regardless. For the amount of money these cabinets cost, I would of imagined just a little care would have gone into the manufacturing aspect of them.

January 30, 2026
Unprompted review
RXO logo

Reply from RXO

Hello,

We apologize for your experience with RXO. We recommend reaching out to the manufacturer of the product for next steps. To help us investigate this matter further, please provide your order number, the phone number associated with the order, and the name on the order. Please send the information to socialmediaresolutionteam@rxo.com.

Thank you.

Rated 5 out of 5 stars

Courteous professional and quick

Christopher and Eric were on time, very courteous, friendly, and efficient. It is inspiring to receive kind and trustworthy service. You can feel confident in these two delivery men.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery team

The guys were great in helping get the cabinets to our not yet completed house and putting them where we could get them into the house!!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery

Very willing to deliver the numerous, big boxes to where I wanted them, which included steps. Very friendly and personable.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Honestly if i could rate this company…

Honestly if i could rate this company with zero star's I would. Anyone please beware when you sign up for factoring with this company. Please do your research for other factoring companies before you sign up with RXO. My experience was, I opted out not to factor with RXO, they basically tried to force me to stay, finally I was able to speak to someone and the person told me that I could not be released until I pay the application fee of $150.00. Just an FYI please do your research first, before selecting a factoring company or just do not factor with RXO

February 5, 2026
Unprompted review
RXO logo

Reply from RXO

Hello,

We apologize for your experience with RXO. It’s clear that we fell short of providing the service you expected and deserved. We have escalated your complaints to the relevant teams.

Thank you.

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