Ryanair Reviews 254

Why there is not 0 in this rating system?!
They literally stole me 165 euros for the check-in because their online check-in does not work properly. The verification procedure does not send you the mail back so it is impossible to do the check-in.

OF COURSE they are well aware of that cause they just wait for you at the airport to let you pay...
SHAME SHAME SHAME, where are the customers associations NOW?!

Humiliating treatment by ground staff – ignored by Ryanair

On 24 August 2025, at Toulouse-Blagnac Airport (Gate 7, FR 1799 Toulouse–Lisbon), I was subjected to humiliating and coercive treatment by ground staff (Aviapartner, contracted by Ryanair).
• The gate was announced late, after 17:50, despite being scheduled to close at 18:10.
• At 18:32, while still in the boarding queue, I was pressured to pay an additional bag fee under threats that my ticket would be cancelled in 30 seconds.
• Staff confiscated my passport and phone, refusing to return them until I gave my card details. They rejected Apple Pay, pressured me to call my boyfriend (already forced to board without me) to get his card details, and deliberately created panic so I couldn’t even adjust my bag.
• Other passengers with larger bags were allowed to board without issue, making the process arbitrary and unfair.
• Even Ryanair cabin crew (including supervisor Gustavo) apologized to me and called the behavior “outrageous.” A fellow passenger also offered testimony.

I filed a detailed complaint with Ryanair, asking for an investigation, refund of the unfair charge, and compensation. The reply I received was a generic copy-paste statement about “Ryanair being multicultural” that ignored every single point of my complaint, including the threats, document retention, and witness statements.

This incident ruined the end of my holiday. I am a frequent flyer, but after this degrading treatment and Ryanair’s refusal to take responsibility, I will avoid this airline in the future and warn others to do the same.

The worst customer service I’ve ever experienced at London Stansted at 5:30am on August 15th. I needed to change the destination on my flight and it says on the RyanAir website that you can change name/time/ destination within 24 hours of booking your flight. I booked mine 8 hours ago because I needed to go to Ireland for a funeral and they were not only the most emotionless people I’ve ever encountered but so unhelpful, rude and didn’t know their own policy. The two at the desk looked like they were about 16 and just received their GCSE results that were most likely awful. I had to pay an extra £280 to get another flight which I then confirmed from a Ryanair helpdesk employee over the phone was unnecessary and I could have changed the destination for a fee of €45. If you ever need to change your destination or anything important ask for someone senior and don’t take no for an answer. Genuinely the worst two children I’ve ever encountered in my life. Ryanair sort out your staff and educate them on your basic rule changes for a flight. I hope no one has to go through what I did especially after a death of a close friend.

I am extremely disappointed by the handling of my case by agent Anna.

I contacted Ryanair regarding a duplicate booking (XXXXX) for flight FR3130 (Ibiza to Barcelona, Aug 20). A previous agent (Hazel Sarno) confirmed that the booking was indeed a duplicate and qualified for a refund, after full security verification. However, Anna completely reversed this position without justification, refused to escalate, and closed the chat while I was still actively trying to resolve the issue.

She repeatedly hid behind the excuse of a “third-party booking,” despite the fact that Ryanair issued both tickets, charged me, and confirmed both in my account. Her unwillingness to help or escalate shows a complete lack of accountability and respect for customer support standards.

I have now been left without a resolution, despite clear proof that this is a valid duplicate case. This is unacceptable, and I am escalating the matter externally.

Our flight with Ryanair (FR2881 from Copenhagen to Palma de Mallorca on July 1st, 2025 – Booking Ref: ZZJPMA) was delayed by more than 3.5 hours. I was traveling with small children, and the delay caused serious distress.

When we finally arrived at 4:00 AM, the paid transfer was missing. No one answered our calls. In the end, we were forced to take a taxi for €100 with exhausted kids in the middle of the night.

Ryanair refused to process compensation and told us to contact the travel agency. The agency points back to Ryanair. Nobody takes responsibility.

According to EU law, we are entitled to compensation – and I am demanding that you refund both the flight delay and the transfer/taxi expenses.

If not resolved, I will escalate to legal action and public review platforms.

Never flying Ryanair again.

-Ryanair flight: 1 euro.
-Small (appeoved) carryon luggage at boarding: 350 euro

Conclution: Indian Microsoft callers are scamming less people than Ryanair

You need to hire more people to answer all the shitty feedback. Seems like a full time job alone

The worst ever. 6h delay and a lamentable communication.

My worst travel experience is with RyanAir.
Moreover, I have been trying to get answers through all existing channels for half a year now, but their Customer Care Service (so called "care") simply does not give a single solution or answer. The whole process is structured to make it as difficult as possible and not make refunds.
I will never in my life use the services of this low-quality low-cost lowcost carrier and I don't recommend it to anyone.
My story: I purchased my tickets through the equally awful operator KIWI.com. And I was supposed to take off on October 20, 2022 from Bucharest (Romania) to Tenerife with a connection in Rome with RyanAir. I arrived a day in advance to Bucharest and checked in to the hotel, and a couple hours before departure the next day - the flight was canceled without any explanation (I later googled that there was a strike). I got no alternative or solution and had to buy other tickets from Wizz Air (they're good) the next day and stay another night in the hotel. This brought me an extra 1000 Euro expense and a lot of worry.
Since then, for 7 months now, I've been filling out all kinds of clues, inquiries and complaints to these scammers at RyanAir. I try to call, but they won't give me any answers, only an auto-answer in the mail. Never, ever use RyanAir airlines unless you want to jeopardize your trip!

Had very bad experience with Ryanair staff in Riga, Latvia. Flight FR 1977, date: 19/032022. Gate C20
Had my hand luggage up to required standard when arrived to Latvian airport.
Then purchased some food and alcohol as a gift for my friends, packed half in my hand luggage rest was in my airport plastic bag.
Than even before tickets check in came to my Ryanair staff representative and called me to the desk to check my bag size. I explained that purchased a lot of gifts in duty free shops, but these 2 people male and female with rude voice tone explained me that I won't get on board if I won't pay luggage fees. I explained that spent all my money on my holidays. Than they asked me again to pay fees or reduce capacity of my bag.
I had to throw some of the gifts in the bin.
I was extremely disappointed with this customer service and this situation make me nervous and increase my blood pressure which cause headache. I feel I was humiliated by Ryanair staff in Riga and want Ryanair educate their staff of good customer service

Pretty bad experience. For an extra objet had to pay 20€.

You have to pay for checkin 10€ even if their app doesnt work. Totally joke

This company lies to the hilt and CEO has the Gaul to say everyone has been refunded re COVID when in fact I read thousands haven’t! They say cheque in post😂😂biggest lie on earth, then say escalation department dealing with cheques whereabouts😂😂agents cannot spell for toffee & resort to have a nice day😂complete utter dross &!scum of the earth!!!!’

Gergo S is the CS I was dealing with. 2 months that I am waiting for a refund.
Not only I was positive to COVID so forbidden by the airline to fly, I provided the test and am entitled to full refund, but also, Ryan Air keeps flying in time when it is forbidden to travel, so they don't have to refund passengers.
Also, and I quote them : We do not care of government restriction.
it says it all
I'll be happy to pay £10 to £20 extra for using EasyJet