Works like a charm. Ideal for bikers, but also useful when filling up a car. Would be great, if there would be more gasstations participating.
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Die Ryd-App lockt mit Rabatt bis zu 4 cent /Liter. Die Betonung liegt auf "bis zu". Insgesamt umständlich beim Tanken. Man bleibt besser bei dem Punktesystem, was sich bereits bewährt hat. The Ryd... See more
Company replied
RYD is a reliable and convenient way to refuel, however, there used to be more offers and frequent discounts. These days there are very few, which I find a real shame. That's why I also use other conv... See more
Company replied
The app could be better designed. Suggest: Startpage: coupon(s) on offer Coupon: one click = activated Choice of petrol stations Pump … etc. This would make the process more efficient for peopl... See more
Company details
Written by the company
ryd revolutioniert, wie wir beim Autofahren bezahlen Mit ryd bezahlt man vom Auto aus: per App oder über das Infotainmentsystem – schnell, komfortabel und sicher. ryd bietet eine moderne Infrastruktur für Automobilhersteller, um sichere Zahlungen aus dem Auto heraus zu ermöglichen. Zusätzlich zur ryd App, ermöglicht ryd Partnerintegrationen für Drittanbieter wie z.B. Navigations-, App- oder Carsharing-Anbietern, um zusätzliche Zielgruppen zu erschließen. ryd lässt sich problemlos an die sich ändernden Anforderungen der Mobilität anpassen und ermöglicht Zahlungen für z.B. Tanken, Wasserstoff, E-Fuels, Waschen oder Laden. 2014 gegründet, ist ryd heute das größte europäische Netzwerk für fahrzeugnahe In-Car Payment Dienste und ist in Deutschland, Österreich, der Schweiz, den Niederlanden, Belgien, Luxemburg, Dänemark, Portugal und Spanien verfügbar.
Contact info
Landsbergerstr. 94, 80339, München, Germany
- hilfe@ryd.one
- www.ryd.one
3.7
Average
687 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Works like a charm
Works like a charm. Ideal for bikers, but also useful when filling up a car.
Would be great, if there would be more gasstations participating.
September 27, 2026
Unprompted review
Reply from Ryd GmbH
Hi Reinhard,
Thank you so much for your great feedback! 🏍️
We are thrilled to hear that ryd makes fueling up easier for you on both your motorbike and your car – taking off your helmet is now a thing of the past!
We are constantly working on expanding our gas station network so you can enjoy fast and convenient mobile payment right at the pump in even more locations.
Wishing you safe travels and a great ride!
Best regards,
your ryd Team
Only 1,7 cent instaed of the promissed…
Only 1,5 cent instead of the promised 4,0 cent
September 17, 2026
Unprompted review
Reply from Ryd GmbH
Hello Günter,
thank you for your feedback.
Regarding our "Volltank Vorteil" (full tank benefit), please note that this is a tiered discount that depends on the volume refueled and is only available with specific payment methods.
We regret any confusion this may have caused. You can find the exact terms and conditions in our Helpcenter at support.ryd.one. If you fulfilled all the requirements and believe the discount was calculated incorrectly, please contact our support team so we can check this for you.
Best regards,
your ryd team
Nice to have the benefit, sometimes slow Performance
The Cashback Option /price reduction by ryd ist very nice.
Furthermore it is nice not to stay in line after finishing refule.
Sometimes nevertheless the payment process takes a while.
June 19, 2026
Unprompted review
Reply from Ryd GmbH
Hi Jessika, thank you so much for your feedback! We're glad to hear that you enjoy the convenience of skipping the queue. We are sorry to hear that the payment process sometimes takes a bit longer. We are constantly working on improving our performance to make the experience even smoother for you.
Best regards, your ryd team
superfluous
Die Ryd-App lockt mit Rabatt bis zu 4 cent /Liter. Die Betonung liegt auf "bis zu". Insgesamt umständlich beim Tanken. Man bleibt besser bei dem Punktesystem, was sich bereits bewährt hat.
The Ryd app advertises discounts of up to 4 cents per liter. The emphasis is on "up to." Overall, it's cumbersome when refueling. It's better to stick with the points system, which has already proven itself.
May 3, 2026
Unprompted review
Reply from Ryd GmbH
Hallo Matthias,
vielen Dank für dein Feedback. Wir bedauern sehr, dass du dich über den Ablauf geärgert hast.
Bitte beachte, dass die Bedingungen für den Tankrabatt sowohl in den Konditionen direkt in der App als auch in der begleitenden E-Mail aufgeführt sind. Dennoch nehmen wir deine Rückmeldung sehr ernst und leiten diese direkt an die zuständige Fachabteilung weiter, um unsere Kommunikation künftig klarer zu gestalten.
Vielen Dank, dass du uns dabei hilfst, ryd besser zu machen.
Weiterhin eine gute Fahrt!
Beste Grüße,
dein ryd Team
The idea is great..
The idea is great... but when to tank, the Internet fails...very bad!
April 8, 2026
Unprompted review
Reply from Ryd GmbH
Hi Allison,
thanks for your feedback! We’re glad to hear that you like the idea behind ryd.
We are sorry that you experienced issues while fueling. Since ryd is an app-based payment service that connects to the gas station's system in real-time, a stable internet connection is indeed a basic requirement to process the transaction at the pump.
If the connection at a specific station is often weak, we recommend checking if your mobile data is active or if there is a local Wi-Fi available. Using ryd still offers great benefits like saving time by skipping the queue and having all your receipts digitally in one place.
We hope your next stop will be a smoother one!
Best regards,
your ryd team
It is easy to handle
It is easy to handle, saves me time, have all bills at one spot, offers saving Action. Great
April 9, 2026
Unprompted review
Reply from Ryd GmbH
Hi Barbara,
we are very happy about your great feedback!
It's nice to hear that ryd makes your everyday life easier by saving you time and keeping your bills clearly in one place. That's exactly our goal!
We hope you continue to enjoy saving and have a good journey.
Best regards, your ryd Team
The app could be better designed
The app could be better designed. Suggest:
Startpage: coupon(s) on offer
Coupon: one click = activated
Choice of petrol stations
Pump … etc.
This would make the process more efficient for people already at the pump.
Otherwise: great tool.
March 26, 2026
Unprompted review
The app is super fast and reliable
The app is super fast to use and very reliable. No need to get out of the car with small kids anymore! What a game changer!
February 26, 2026
Unprompted review
Reply from Ryd GmbH
Hi Sandra,
Thank you so much for your amazing 5-star review! We are thrilled to hear that ryd is a real game changer for you – especially when traveling with small kids. That’s exactly why we created ryd: to make your everyday life a bit more stress-free and faster, without the need to leave the little ones alone in the car or go through the hassle of unbuckling them. 🚗💨
It’s great to know that you appreciate the speed and reliability of ryd. We wish you continued safe travels and many more relaxed pit stops!
Best regards, your ryd Team
RYD is a reliable and convenient.
RYD is a reliable and convenient way to refuel, however, there used to be more offers and frequent discounts. These days there are very few, which I find a real shame. That's why I also use other convenient apps that work just as well and where refueling is also rewarded.
February 18, 2026
Unprompted review
Reply from Ryd GmbH
Hi,
Thank you very much for your positive feedback regarding the reliability of ryd! We are glad to hear that you enjoy the convenience of refueling with us.
However, we regret that you find the current offers and discounts to be insufficient. Our team is constantly working on securing new partnerships and attractive promotions for our users to make the refueling experience even more rewarding. Your feedback is very valuable to us in making ryd even more attractive in the future.
We hope to see you again soon at one of our partner gas stations. If you have any questions or suggestions, you can reach us anytime througt our Contact Form (https://support.ryd.one/hc/en-001/requests/new) – please make sure to fill out all required fields in the helpcenter so that your message reaches us.
Best regards,
your ryd team
It's always been easy
It's always been easy, but now with the updated exit dialog and the prompt for car and mileage, it's even more practical when using multiple vehicles. Great!
October 13, 2025
Unprompted review
Reply from Ryd GmbH
Hello Holger,
Thank you so much for your 5-star review and the great, detailed feedback! We are very happy to hear that you've always found ryd easy to use. We especially appreciate you highlighting our new updates.
The updated exit dialog and the prompt for car and mileage were designed precisely to make using multiple vehicles even more practical. It's great that you like it so much!
Best regards, your ryd team
Perfect transaction at the gas station
Perfect transaction at the gas station. Start the app, choose the fuel pump and go!
October 8, 2025
Unprompted review
Reply from Ryd GmbH
Hi Christoph,
Thank you for your great review and the positive feedback!
We're delighted to hear that everything worked perfectly. You've hit the nail on the head: select the pump in ryd, refuel, and drive off. That's exactly how easy and fast it should be! 😊
We wish you a good journey and many more smooth stops at the gas station.
Best regards,
your ryd team
The number of vouchers has decreased
The number of vouchers has decreased, so you can no longer save money.
The app also crashes often.
September 22, 2025
Unprompted review
Reply from Ryd GmbH
Hello,
Thank you for taking the time to leave a review and for your honest feedback.
We recommend checking the “Vouchers” section in the app regularly, so you don't miss out on new promotions and personal offers.
The fact that the app crashes frequently for you is absolutely not in line with our quality standards, and we are very sorry about that. To help our technical team investigate the issue, we would be very grateful if you could send a brief email to hilfe@ryd.one with details about your smartphone and the app version.
We want to get you back to a smooth and beneficial ryd experience as quickly as possible.
Best regards,
Your ryd Team
Easy to use for fuel and carwash
Easy to use app. Works at gas stations that are closed at night. The washing ticket has also worked. And sometimes there is even a discount available.
September 14, 2025
Unprompted review
Reply from Ryd GmbH
Hello,
Thank you so much for your positive feedback! We are very happy to hear that you find ryd easy and practical to use.
We are especially pleased that you highlight the advantages like fueling at gas stations that are closed at night and the uncomplicated use of car wash tickets. This is exactly the flexibility and convenience we want to offer our customers. It's also great that you were able to benefit from our discount campaigns.
We wish you a continued good and easy journey!
Best regards,
your ryd team
Good value with the rebates
Good value with the rebates also for non-brand / cheaper fuel stations.
Only one small concern, the payment process takes always a little long.
July 24, 2025
Unprompted review
Reply from Ryd GmbH
Hello Wolf,
Thank you very much for your review! We're delighted to hear that you value the rebates and find ryd a good solution, even at non-brand / cheaper fuel stations.
We understand your comment that the payment process sometimes takes a little long. For a faster and simpler payment, we recommend using Google Pay or Apple Pay.
Thank you for your feedback!
Best regards,
Your ryd Team
Reply from Ryd GmbH
Hello Ingrid,
that's the question, we ask ourselves.
We are very pleased about your feedback.
It's nice that you like our service so much.
Have a good trip and enjoy using ryd!
Best regards, your ryd Team
Very simple usage
Very simple usage, promised discount is given and the network is great
September 20, 2024
Unprompted review
Reply from Ryd GmbH
Hello Bülent,
many thanks for your positive feedback.
It's great that you like ryd so much and that you've already been able to benefit from discounts.
Have a safe journey and lots of fun with ryd!
Best regards, your ryd team
Fast and super convenient
I am a big fan of the ryd app since several months now.
It shows me the cheapest stations nearby and the fueling process is always super fast and reliable. And I also became a big fan of the cool and fun campaigns they are doing! Keep it going!:-)
August 1, 2024
Unprompted review
Reply from Ryd GmbH
Hello Marco,
We are very pleased that you like ryd so much.
Thank you for your positive feedback.
Have fun with ryd, your ryd team
Reply from Ryd GmbH
Hello Hassan,
We are very pleased that you like our service so much.
Thank you for your positive feedback.
Have fun with ryd, your ryd team
This app makes my life easier
This app makes my life easier! With kids on board, it's quite impressive that you don't need to go inside to pay. The first time it was odd, I even went inside to confirm if the payment went through. Now the operator only gives me a smile, he knows I use the ryd app! :) I highly recommend it for families!
July 4, 2024
Reply from Ryd GmbH
Hello Tanja,
thank you for your feedback.
We are glad that you enjoy our product and that you would recommend it to other families, too.
Have fun with ryd, your ryd team
Easy to use and works in multiple…
Easy to use and works in multiple countries.
July 27, 2024
Unprompted review
Reply from Ryd GmbH
Hello Hasan,
We are very pleased about your feedback.
It's nice that you like our service so much.
Have a good trip and enjoy using ryd, your ryd team
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