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See what reviewers are saying

Rated 5 out of 5 stars

It was very simple to book through the app. Communication from the driver was excellent on the day prior to the booked journey. My driver arrived a few minutes early at the agreed meeting point. The... See more

Rated 1 out of 5 stars

Very bad. Despite prepayment, the driver asked for a higher price. The driver wasn't waiting for us at the airport. We had to call several times. Very poor English. Dangerous driving. Old car. I don't... See more

Rated 1 out of 5 stars

Awful experience, don’t use these people. While we actually got taxis for both journeys, Rydeu comms. are hopeless. Booked taxi to accommodation which was in pedestrianised zone. Needed info on p... See more

Rated 1 out of 5 stars

In Rotterdam the driver arranged with Rydeau did not show up and had to call customer support to send another driver. My brother already paid the amount in full and did not get a refund. I gave Rydea... See more

Company details

  1. Shipping Company

Written by the company

Global private transfer service


Contact info

3.3

Average

TrustScore 3.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Driver did not show up at pickup point

Driver did not show up at pickup point. 24/7 service not responding calls. Have to take a public taxi and rydeu keeps avoiding to pay refund. This company is a real fraud.

June 15, 2023
Unprompted review
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Reply from Rydeu

Thank you for sharing your feedback with us. We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. We would like to investigate the matter further to understand what happened and find a suitable solution. Kindly contact our customer support team at info@rydeu.com and our support team will work to resolve this.

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Rated 5 out of 5 stars

Great experience

Efficient, easy booking, the driver was professional and communicative. Excellent price and prompt response time - I certainly recommend

June 19, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Great service - Manfred

Great service. Put in what I wanted and received a quote fairly quickly. Quote was good. Pick up was smooth and I was able to amend my return journey directly with the driver, Manfred, who was excellent.

June 19, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

It was a great service

It was a great service. Mr Renny, the driver, was very helpful and friendly. I will take this service another time.

June 17, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 1 out of 5 stars

Thieves!

They’ve stolen money from me for a transfer that never happened. Kept having the exact same conversation over and over. I showed them proof that I tried to contact them regarding the transfer and nobody from their side responded. Was eventually told this would be resolved and now they are ignoring me.

June 4, 2023
Unprompted review
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Reply from Rydeu

Thank you for sharing your feedback with us. We're truly sorry to hear about your experience, and we apologize for any inconvenience caused. We would like to investigate the matter further to understand what happened and find a suitable solution. Kindly contact our customer support team at info@rydeu.com and our support team will work to resolve this.

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Rated 5 out of 5 stars

Driver was inside the airport waiting…

Driver was inside the airport waiting for us. so we could get on our travel to hotel. Very good service. No waiting around Thank u

May 19, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

I booked a taxi from Amsterdam to…

I booked a taxi from Amsterdam to Maastricht. The taxi driver came on time, he helped me with my luggage. Thank you for his kindness. I will reccomend the company!

May 30, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Was perfect !

Was perfect !! We made a reservation from Bogna Airport to Ravenna.
We received 8 hours before the name and phonenumber of the driver.
He arrived on tome and send us a whatts app message where he was waiting for us. So you had immediately good contact with the driver.
Compliments!!!

May 13, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided. Driver was very helpful, helped with luggage, was very professional.
Overall a good experience.!
Would definitely recommend to others.

April 24, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

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Rated 1 out of 5 stars

A really poor service

A really poor service. The booking was for a business trip and an E Class Merc was requested. The driver was late, didn't speak a word of English and arrived in a Vito. I wouldn't recommend this company if you are looking to transfer Executives. After 2 and half months, I have received a response to my review, the response time says enough about the service. No thank you, I do not wish to edit my review

May 10, 2023
Unprompted review
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Reply from Rydeu

We truly value your business and understand that we have not met your expectations on this occasion. Please know that your feedback is instrumental in helping us improve our services to prevent similar situations from happening in the future. we apologize for any inconvenience caused and hope you will give us another opportunity to showcase the true quality of our service.

Rated 1 out of 5 stars

Everything was wrong

He was not at the arrivals. Did not pick up the phone when i called him.
We had to search for him in the rain.
He was sending voice messages on his phone the whole destination. He was mostly looking on his phone rather than the road. Unacceptable!!!

He could not find the hotel. He stopped in the middle of a parking place and started walking away living us in the car without saying anything.

He then came back holding a cigarette and i had to show him the right location on my phone which he grabbed from my hand!!
At the end he left us in the road 3 min walk away from the hotel where we had to walk in the rain to get to our destination.
Highly unprofessional!!!!

May 9, 2023
Unprompted review
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Reply from Rydeu

We are sorry for the inconvenience and driver behaviour. We have already discussed with provider and taken necessary action on this matter. The provider is now not permitted to offer ride on platform. Thank you for feedback.

Rated 5 out of 5 stars

Catalin was early to pick us up and sat…

Catalin was early to pick us up and sat waiting no problem, he spoke excellent English and told us a lot about menorca and the area we were in. He was funny and smart, a pleasure to travel with.

May 8, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Driver punctual and efficient. Car spotless.

The driver was on time waiting for us. Was friendly and helpful and the car was spotless.

May 6, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

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Rated 5 out of 5 stars

Private transfer

I used service for private transfer from Noto to Ragusa Ilba. I shopped around, price was lower than most. The van was clean, newer, had USB chargers. Driver was pleasant, arrived on time and communicated via text promptly to confirm the day before and just prior to pick up. I would use them again and recommend to anyone looking for transport service.

May 1, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Nice, helpful and efficient.

The communication of the driver was perfect, he announced where I could find him, and he was waiting for me already downstairs, at -2.
He was very nice and helpful, and took me to my hotel, within half an hour!

April 26, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Good experience

Nice and kind driver which arrived on time. Very helpful chat support.

Would recommend.

April 19, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 5 out of 5 stars

Have never used these guys before but…

Have never used these guys before but we're glad we did. Have read a few reviews, some good some bad but glad we took the chance. Driver kept in contact before we arrived to let me know where he would be and to just text him when we arrived. He was punctual and very pleasant. On our transfer home he was prompt and on time just like we had requested. Would definitely use again

April 10, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

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Rated 5 out of 5 stars

Reliable always driver was excellent

April 16, 2023
Unprompted review
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Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 4 out of 5 stars

Transfer cervice

The driver was very professional and on perfect time.
The application is very responsive and contacted me whit the best fare after less than 2 minuts. I will suggest the application.

April 16, 2023
Unprompted review
Rydeu logo

Reply from Rydeu

Customer happiness is our top priority. We're delighted that we hit the mark for you. We're constantly working hard to provide seamless travel experiences. Thank you and hope we will serve you soon.

Rated 3 out of 5 stars

Very disappointed with having to pay…

Very disappointed with having to pay €73 for my trip that I booked online. When the driver left the meter in and should have only cost €60. So would have been cheaper just to flag a taxi down in the side of the road or call one that morning.

April 4, 2023
Unprompted review

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