Rye Street Group Reviews 

My vehicle was sent to the Broxbourne garage through my insurance company, so I did not choose them myself. Based on my experience, I would absolutely not recommend them.

The biggest issue is that my car has already had to go back to them twice because the repair work was not completed properly. That is not a small inconvenience — it is a repeated failure to carry out the job to an acceptable standard. Having to return a vehicle once is frustrating enough, but for it to need to go back twice, with issues still needing to be checked, is completely unacceptable.

The repair itself has been poor. The issues have included the door and door frame not sitting flush, yellow staining left on the paintwork from whatever pen was used to mark the damage, a rough paint finish that does not match the smooth pearlescent finish of my car’s original paintwork, the M badge being left in the cupholder instead of being refitted, and the inner part of the door still showing visible metal where the paintwork had not been properly repaired. I also noticed what appears to be a new scratch below the driver’s side door handle, and the front wing appears discoloured despite no work being carried out on that area, which is very concerning.

The fact that the car has had to go back twice makes the manager’s attitude even worse. Rather than accepting responsibility for the situation or showing any real concern, he (Dane/Dano?) came across as argumentative, dismissive and contradictory.

I was called at around 8:30am on a Saturday morning and told the car was ready, despite having had no prior indication that this would be the case. Given that the car had already had to go back twice, I made it very clear that I wanted to inspect it myself before accepting it back. That should have been completely understandable.

Instead, the manager repeatedly said they would “work around me”, while also making it clear that he was not willing to change his own plans. Apparently I was expected to rearrange my day at short notice, but he was not prepared to do the same, despite the fact that the only reason this situation existed was because their own work had already failed to meet an acceptable standard twice.

A 12:30pm appointment was agreed so I could inspect the car, with one of their drivers staying behind. Shortly afterwards, I received a text from the driver saying the viewing was cancelled because nobody could stay, and that the manager had instead agreed to stay open on Monday after work. This was after I had already adjusted my plans around the 12:30 appointment.

The suggestion that they could just drop the car off during the week was also not suitable, because I had already explained that I wanted to inspect it myself before accepting it back. I am also a teacher, so I cannot simply leave work during the day or be available whenever it suits the garage.

Overall, this has been a very poor experience: repeated poor workmanship, poor communication, repeated inconvenience, and a manager who came across as rude, unhelpful and unwilling to take proper responsibility. The car has had to go back twice, and I still do not have confidence that the work has been completed properly.

I would not recommend this garage based on my experience.

Absolutely stunned at their lack of communication or inability to answer phone calls. Asked my insurance company to refer me to another garage.

Absolutely abysmal!
Long overdue
Customer service is absolute rubbish!
You have to call 100 times just to get through to someone in no matter what option you choose just to try and get through to someone. You have to leave a message and they don’t get back to you!
Repairs are absolutely out of this world. They’re ridiculous.
They approve themselves to multiple agencies, however myself some sort I’m not quite sure. As a part of the most support industry, I can assure you of this.
Customer service comes first and there is no such thing. I don’t need to be calling in every day and getting a voicemail which no one replies to.
Being told I get called back and never got a phone call.
At all cost, I would say just avoid. This is by far the worst company I’ve ever dealt with.

Very impressed with repairs, communication and efficiency in service. Thankyou so much! Would recommend to anyone needing repairs.

My car has been repaired in a very professional manner, with the staff easy to deal with. The paint colour and finnish to the paint bodywork blend expertly with adjoining bodywork panels. With the repairs having been completed in
super quick time.

10 out of 10 been dealing with Bishops stortford brunch, had hassle free experience, customer service outstanding, all been organised so well and car delivered clean inside out and fully repaired. Thank you
Ineta

I had works completed via my insurance company with Rye Street Braintree. My car was collected, I had updates every few days on the status of completion and on a fault that was located during the work being done. My car was delivered back valeted and was immaculate and the work done looked perfect. Friendly staff too. Thank you

I would like to express my sincere gratitude to Rye Street for their outstanding service. I particularly want to thank Julie for her exceptional support throughout the entire process. She addressed all my concerns promptly and kept me updated every step of the way, which truly reassured me. Additionally, I appreciate how they repaired all my damages in a timely manner. My car is now spotless, and I couldn't be happier with the results. Thank you once again for providing such excellent service.

Rye Steet had my car following a no fault accident. They communicate well and kept me informed of the progress. The car was fully repaired and returned 5 days earlier than estimated. Great job and highly recommenced.

Sorted through my insurance and really impressed with the work and how quick it was sorted! Lots of updates and very happy with results

I had an excellent experience with Rye Street Group in Borehamwood. Julie, the receptionist, was incredibly helpful, arranging for my car to be picked up and offering a courtesy car, which I declined in favor of dropping my car off myself. She kept me updated throughout the process, and despite the initial two-week wait estimate, they completed everything in just one week. Jason, the estimator, went above and beyond by noticing and repairing an issue I hadn’t spotted, all at a reasonable cost. When I picked up my car, it was spotless, and they even included a lifetime warranty. Highly recommend!

I have had an amazing experience at Rye Street Motors. My car was repaired quickly and well. no problems since having it back and it is clean and smells amazing. Communication has been amazing, Julie is fab and made sure timings for drop off and pick up worked for me. Rye street made sure a stressful experience/crash was dealt with in a stress free and friendly manner. Thank you!
Roopa popat

After my car was damaged in an accident, Rye Street Group did an amazing job with the repairs. The team was professional, kept me updated, pick up and drop off was smooth. Job done in a timely manner. Great service, no hassle. Highly recommend!

I had the misfortune to have an accident just before Christmas & the insurance gave me an option of three repair shops but recommended Rye Street Motors & I accepted that recommendation. The formalities having been done I received a text message from Rye Street Motors to contact them. I left the van in & the quotation was sent to my insurance without delay & the work was approved. I was kept informed of progress at all times. I was really surprised to see the quality of the repair to my van, a new door had been fitted & the entire side of the van was resprayed which I wasn't expecting & the paint matched in perfectly. New plastic trims were also fitted & the tracking corrected. A big thank you to Daniel & all the staff at Rye Street Motors in Borehamwood.

Simply Amazing. These folks know what GREAT customer service means, especially Julie - she is a compete star and total asset to Rye Street.

This is one of the best experiences I have had dealing with any organisations in recent times. Quality service!

Chris and his Polestar!

Brilliant Service from Rye St
The administrator Julie Beckett was very friendly, empathetic and accommodating.
The garage kept me updated at all stages, whilst my car was in their care.
They arranged to pick up and deliver the car at my convenience.
Car is as good as new | Great service | Thank you
Dr S Khan, Barnet - London

Rye Street Braintree made my recent accident the most stress-free experience. They have made an amazing job of repairing my car and getting it back to me in more than reasonable time. Customer service from start to finish was excellent. Thank you to all concerned and I would have no hesitation in recommending Rye Street Braintree in the future.

They have been amazing and so helpful. My new car was only 5 days old when someone caused damage to it. After being in with Rye street for only a few days it was back to new!
They have exceeded our expectations and we will use them for other work that is needed on both our cars.
They made our experience so much more positive! I highly recommend Rye street Broxbourne.

Thank you guys!

Just collected my BMW from the Haverhill branch following serious collision damage

It is perfect like a new car - recommend these guys 100% and will definitely use again for any future requirements

Congrats and thanks to all the staff as the service from reception to workshop to hand back has been amazing!

Repair carried out very well and quickly. Very good friendly service, kept updated on the progress of repair.