Rygor Reviews 

Avoid this service center. Go to Mercedes-Benz West London instead. They are severely understaffed, incredibly slow, and the customer service is deeply uncaring.
I brought my car here on Monday, September 28th. I was assisted by a customer service agent named Salma, who proved to be completely irresponsible and unprofessional. I used to use Mercedes-Benz of West London, but I switched to Rygor Heathrow three years ago when this location first opened to avoid morning and evening traffic. As one of their very first clients, I can say they were good at the beginning, but their service has steadily deteriorated.
One week ago, I booked their 2-hour fast service and dropped my car off before 8:30 AM. By 4:00 PM, I still hadn't heard a word. I emailed Salma, but she never replied. I called the office multiple times, but as usual, nobody picked up. They finally called me at 5:30 PM just to say they needed to replace some drain plug screws to drain the oil.
They are incredibly slow and unprofessional. If you have ever used the West London service center, you know they typically send you a video health report by 11:00 AM and call you immediately to discuss the report and order necessary parts. In contrast, this Heathrow branch took just 2-3 basic photos and sent them late in the afternoon. I noticed they recently took the time to upload photos of their technicians to Google Maps; I only wish they would spend that time communicating with their paying clients instead.
Ultimately, it took them four full days (Monday to Thursday) just to complete a standard Service B and fix a minor oil leak. To make matters worse, they didn't even have a basic temperature sensor in stock. I now have to bring my car back again on Tuesday just to get that replaced. A professional service center would have scanned the car, identified the needed parts, and ordered them on day one.
My recent experience with Salam was incredibly frustrating due to a complete lack of efficiency and customer care.
Unlike other West London service centers that prepare your paperwork and payment links ahead of time so you can just grab your keys and go, this location wasted a significant amount of my time.
I received an email from Salam at 10:00 AM and replied immediately to let her know I would arrive at 12:00 PM. Despite having two hours' notice—and knowing I had a long drive from London to Bristol for a critical 5:00 PM meeting—nothing was ready when I arrived. It took her 25 minutes just to print out the documents and send me a payment link. She showed zero urgency or care for my schedule.
I will definitely not be returning. Do not let the positive Google Maps reviews fool you.
Check those reviews in trustpilot, they all complaining about this Heathrow centre.

I just would like to praise and give thanks to the girls on the desks at Rygor in Eynsham Rachael Hebborn and Charly Jones.We have had alot of issues with our fleet and we have moved the goal posts a few times and bless them they have gone above and beyond to assist and move stuff about on our behalves.They always reply and are always helpful and are always smiling!!!!!

They are very expensive had a new ignition fitted to my van has lasted only 3 years charged me £370 for diagnostics test told them ignition was faulty now want to charge me £2000 for a new one £1400 labour absolute joke couldn't even give me a fault code for my £370 tried to charge £516 until I complained woman doing invoice seemed to charge whatever came into her head would never recommend them to anyone

Had booked my VAN for MOT was not sure of the date as got no confirmation on email or phone , tried calling them today morning on 03/09/2026 after calling 5-7 times did not get a response so gave up pathetic service

No answer on phone calls, one of the worst service centres gave my e-Vito for service twice they never repaired the issue YH22ZZF

Also they never even cleans the van which you expect them to do

Rude staff

AVOID AVOID AVOID RYGOR

With update:
After posting reviews about rygor heatrow cars butcher shop manager Vimal have contacted with me in 22/06/2026 to discuss about warranty repair and bad review. Same day I've send him all evidence of damage. 24/06/2026 i recive email from Viamal "Good morning Piotr

Thanks for sending over.
I will come back to you this afternoon on how I plan to resolve for you. "
That was 24/06/2026 and till to today i don't have any response from them!!!!
Very poor company with poor service provided.

Kind regards
Vimal

Butcher shop Rygor heathrow cars !!!!!!

Absolutely shocking experience with Rygor Heathrow and one of the worst customer service experiences I have ever had.
My vehicle was taken in for a warranty repair in January, and not only was the repair not completed correctly, but the dealership also managed to damage the interior of my car during the process. It is unbelievable that a Mercedes-Benz dealership can return a vehicle in worse condition than when it arrived.

I am extremely disappointed with the service I received from Rygor Heathrow Mercedes-Benz.

I originally took my car to them because of a squeaking noise from the front brakes. I was advised that both the front brake pads and brake discs needed replacing, so I agreed to the work. Unfortunately, the same squeaking noise has now returned.

When I booked my recent Service B, I informed the dealership both when booking and again at reception that the front right brake was squeaking and that there was also a clicking noise from the rear. I was then told I would have to pay an additional £195 just to investigate the clicking noise at rear even though the vehicle was already in for a B service. I declined because I expected safety-related checks to be part of the service.

When I collected the car, I was told no faults had been found. A technician briefly drove the car but admitted he hadn't driven it long enough to reproduce the squeaking noise because he "didn't have much time." That response did not give me confidence that my concerns had been properly investigated.

The most serious issue happened after the service. While driving home, I received a warning to check the engine oil level at the next refuelling. The warning returned the following day. I contacted the dealership, but no clear explanation was provided. When I checked the dipstick myself, it appeared dry, so I contacted Mercedes-Benz Customer Services.

Mercedes-Benz arranged for RAC assistance, which I appreciated. However, the RAC technician found that the engine was approximately 3 litres low on oil. He only had 2 litres available in his van, so he topped up what he could and advised me to drive to the nearest Shell petrol station to purchase and add the remaining litre. I find it completely unacceptable that my vehicle left an authorised Mercedes-Benz dealership after a scheduled service with such a significant shortage of engine oil. This could have caused serious engine damage and raises major concerns about the quality of the servicing and the safety checks carried out.

I chose an authorised Mercedes-Benz dealership because I expected high standards of workmanship, professionalism and peace of mind. Instead, I experienced unresolved brake concerns, poor communication, inadequate investigation of reported faults, and what appears to have been a serious servicing error involving the engine oil.

I hope Rygor Heathrow Mercedes-Benz investigates this matter thoroughly and improves its quality control so that no other customer has to experience the same issues.

Got Service and gearbox service done at Rygor Heathrow. Told them specially not to do the recall (will do another time) which removes the current software but they still went ahead and done so, when I questioned they said legal requirement but I cannot find anything online to verify this. Additionally, took 3 days to work on my car, did not keep me updated, I had to keep chasing up. Finally collected my car, I got into to my car switched it on and music blasting at high volume, dashcam was unplugged, and a few days later noise coming when turning steering wheel and pulling to one side obviously went for a enjoyable "Test Drive". Did not apply the discount code they promote which i questioned but was brushed off. Do not belive the positive google reviews.

Beware!

I had my service and MOT completed on **12 June 2026** at Rygor Heathrow Car Ltd. Since then, I have noticed a clicking noise coming from the left rear side of the vehicle.

I reported the issue and booked the car back in for an inspection at the Rygor Heathrow service centre. They charged me **£190 for one hour** of diagnostics and said they would identify the problem. However, when I called later to check on the progress, I was told I needed to pay **another £400 for an additional two hours** of investigation.

This approach is unacceptable. It feels like they keep asking for more money every hour without providing any diagnosis or explaining what the fault is. It would be reasonable if they could identify the issue, recommend the required repair, or advise which parts need replacing. Instead, they are simply requesting more diagnostic time with no clear outcome.

Based on my experience, I cannot recommend this dealer. This has been the worst service experience I've had.

I rang these guys to ask some information about a vehicle I purchased he wasn’t giving any information out about the history of a 30k van I bought I even mentioned Consumer Rights Act 2015

My experience with Rygor Mercedes Heathrow Commercial Vehicles has been nothing short of disappointing.

My Mercedes Sprinter was kept off the road for over two months, causing significant disruption to my business operations, loss of earnings, cancelled work, and ongoing inconvenience. As a commercial vehicle owner, downtime of this magnitude is simply unacceptable.

After waiting more than two months and paying an astonishing £11,845 for diagnostics and repairs, I expected my vehicle to be returned fully repaired and checked to Mercedes-Benz standards. Instead, I was shocked to collect the vehicle and find both the Engine Management Light and Airbag Warning Light still illuminated on the dashboard.

I struggle to understand how an authorised Mercedes-Benz commercial dealer can justify charging nearly £12,000 and then release a vehicle with active warning lights still present. Surely a final quality inspection should identify issues such as these before handing the vehicle back to the customer.

The entire experience has left me questioning the value, quality, and accountability of the service provided. The financial cost was substantial, but the business disruption caused by over two months of vehicle downtime was arguably even more damaging.

I have photographic evidence of the dashboard warning lights upon collection, as well as the invoice showing the amount paid.

Based on my personal experience, I would not recommend this dealership to other commercial vehicle operators. When a customer pays nearly £12,000 and waits over two months, they should expect a properly repaired vehicle—not one that is returned with unresolved warning lights.

Very disappointing from a brand and dealership that claims to represent Mercedes-Benz commercial standards.

Death By Rygor

“Zero tolerance to downtime” is the claim.

My experience has been the exact opposite.

- Zero urgency
- Zero ownership
- Zero meaningful attempt to get a warrantied vehicle back on the road

I asked a simple question: what is the plan to resolve this?

What followed:
- 6 months with the vehicle off the road
- A month which Senior Team labelled as “investigation”
- No clear plan
- No resolution
- No accountability
This wasn’t a complex edge case. The vehicle went in for its first MOT, whilst still under warranty with a slight misfire from the engine.
Instead, it has effectively disappeared into the cauldron of excuses.

A pattern worth noting

Within our fleet:

- All of our 22/72 plate vehicles experienced engine failure while under warranty
- The vehicles maintained exclusively by Rygor failed earlier than the one serviced outside their network (still to Mercedes schedule, with genuine parts and a Mercedes-trained technician)
- Two comparable older vehicles not maintained by Rygor have now achieved nearly double the mileage without engine failure
Draw your own conclusions from that.

Customer retention?

We are a long-standing small fleet customer.

At no point has there been:

- A clear recovery plan
- Any sense of urgency
- Any meaningful goodwill
- Any visible attempt to retain the relationship
What there has been:

- Delays
- Repetition
- Deflection

Where this leaves us
As it stands, we have a vehicle that has been off the road for over six months, sitting with Rygor, with no defined path to resolution from the senior team.
If this is what “support” looks like during a warranty failure, it raises serious questions about what customers should realistically expect.

Final point (for balance)

The Mobilo 24 team have been excellent — genuinely some of the best roadside support I’ve experienced.
However, once the vehicle reaches the workshop, and certainly the Senior Team, Rygors seeming contempt for their customers appears to take over.

Open question

If others have experienced similar situations with Rygor or Mercedes—particularly around prolonged downtime and lack of resolution—I’d be interested to hear how you managed to get vehicles back on the road.

The story of a Small Fleet Operator: 6x Sprinters

I had my car booked in for a service & MOT in Gloucester. Dropped it off at 8am. I didn’t get a call until 3.45pm to say it had failed the MOT. The fail was due to a fault that was supposed to have been repaired 2 years ago but hasn’t been. I was then told that I wouldn’t be able to have my car back until Monday (this was Friday). I have to use my car to make visit for work so stated that I needed it back on Monday, I was told this would happen. I was then phoned at lunch time on Monday & a message left stating the part won’t be in until tomorrow. I have tried to get hold of someone all afternoon to speak about this, no one is answering their phones. I am now having to take a days leave from work as I can’t actually work due to not having a car. The service has been awful. No one around to drop the car off to for ages. And unable to get hold of anyone to actually talk to about my car. I’m also having to give up a day of my annual leave for this disgraceful service. It is now Tuesday. I called all afternoon yesterday & left messages & STILL have not heard back from them. I have had to cancel my work visit (I work doing home visits in the NHS) & rearrange them. Not only increasing my workload but also inconveniencing the families I work with. And yet Rygor Gloucester see for not to respond to phone calls. If I do not get my car fixed & back today I will be taking the matter further

Booked my car MOT through the Arval website and chose Rygor-Swindon as they are an Arval approved centre. Arrived at Rygor at 10:50 for my 11:00 appointment only to be told that the MOT was to be done offsite at a local tyre place at 13:30, as they don't do the MOT onsite at Rygor. Not sure why they couldn't have contacted me to tell me to turn up at 1pm rather than 11am! They also have signs up at Rygor saying they do MOTs there. Eventually got my car back at 15:30 so had to wait around the area for nearly 5 hours. Would never use again and would advise anyone else that if you book a certain time you are likely to have a very long wait.

Rude, obnoxious and totally useless
Bought a van from them 5 years ago and foolishly a service plan, had the worst service ever, every time I've had to deal with them.
The staff change so often its no wonder nobody knows what they are doing. The senior management are arrogant and obnoxious which is probably why the staff are the same, most of them
Avoid at all cost, use any other dealership than this one

Excellent service from Rygor in Reading. Our Maxus van broke down and was recovered to Rygor on Friday and lo and behold on Monday it was fixed and back on the road. You don’t get better service than that..!!

Jemma Gray on the service desk is great, I had issues with 2 of my Maxus Deliver 9 vans and she was great, organized getting the parts with the parts desk, (they had to come from Oxford) and kept me updated through out the whole process.

Also an honorable mention to Delaney Kelly who was really helpful with setting up a booking for an inspection on a van for me.

Brought a evito from Rygor, Billy was great at Westbury, the vans stunning and all perfect on collection. Loads of negativity of Rygor I've read and it nearly put me off buying from them, glad I didn't get put off and went ahead. Very happy. Thanks

I sent my van to your Gloucester garage on Thursday evening and unfortunately, I’m not particularly happy with the service so far.
I received the estimate by email and confirmed that I was happy for you to proceed with the work. I was then advised by the mechanic that there would be a lead time on the required parts, so I contacted you to understand how long this was likely to be.
Since then, I have called seven times and sent a follow-up email, but I have had no answer, no return call, and no response. I find this level of communication unacceptable.
A week after dropping the van off I've finally got a reply but I've still not been given any kind of idea of the time scale.
If the van ends up coming back in top condition then you may redeem yourself but as of current I wont be taking any vehicle to your garage.

On 14/01/2026 my vehicle was due it’s MoT. I booked it in with Rygor Auto in Gloucester. When the vehicle had the MoT, and passed, l had a telephone call. The call was from Jody Collis, who is a Service Advisor. Jody had an excellent telephone manner and explained the situation as well as giving me advice on the two ‘advisories’. I arranged to collect my vehicle the following day and was greeted on my arrival by Jody. She remembered our phone call and did all the necessary paperwork as well as collecting my vehicle keys. Jody discussed the MoT and again give me very good advice about the ‘advisories’.
Throughout our interaction Jody was very professional, knowledgeable, polite and courteous. I wish more customer facing staff were like Jody Collis. Additionally, Jody’s customer service skills were excellent, and her after service skills were exemplary and Jody made me feel instantly welcome and made me at ease straight away. I will be letting my family and friends know what exceptional service I have received from Jody and Rygor Auto in Gloucester. Jody is an absolute credit and great ambassador to Rygor Auto. Thank you Jody.

As I was getting no help anywhere with a solution to the problem with Sprint shift transmission, I thought booking into MB specialists would be the correct option. After two visits of testing and diagnostics the only suggestion was to replace the valve block for couple of thousand pounds with NO guarantee it will solve the problem.

The printed transmission diagnostics I have handed over to Henri in reception from another garage, as well as my observation from what was happening and how the fault behaved was pointing to three or four possible problems - hydraulic oil, pressure sensor, pump or relay. By browsing internet I have discovered MB sprinter forum where this fault is extremely well described and documented. It is not difficult to understand it and to replace the components for minimal or modest cost from Sequparts.com. There are photos, spare part supplier website link, procedures and comments how to do it. I ordered most of the associated parts and handed it all to my mechanic with my findings. Two days later, I had my van back on the road in a perfect working condition.

I had never imagined I would be let down like this by the professionals with all the latest equipment and garage tools who do nothing but MB vans repairs. With a little perseverance I was able to make out the faulty pump motor which I was ready to replace myself if I could not persuade my mechanic. In the end I decided to replace more parts (relay, accumulator, pump motor, pressure sensor and oil replacement) just to make sure of one garage visit only and the future reliability. The van was non-runner by then.

I was charged £756.00 by Rygor auto for repeated computer diagnostics to confirm what I told them when booking in for the repair. Being total amateur regarding vehicle repairs and now understanding how to deal with the fault beside the fact that the pump motor is considered consumable item, I am offended how little collective knowledge and professional interest is present on their premises in Rigor Auto in Heathrow / Feltham TW14 8NW.