Bought a new Harvey Minimax M3 water softener from Sandy's, and Jack couldn't have been more helpful. I installed the softener myself with advice from Jack on pipes and fittings. The item was delive... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our 16 year old water softener finally needed replacing after failing. Jason was our installation engineer and he was brilliant, recommending the best replacement and gearing for our property. We mana... See more
Hi, excellent customer service, good price for the salt, good location easy access. I always ordered my salt from Harvey’s Water softeners but not no more. Plus the other bonus is the salt blocks com... See more
My experience with Sandy's Salt & Softeners Ltd was excellent. Jack was extremely helpful and flexible sorting out what I needed and a date for the installation. (It was the end of 10 months building... See more
Company details
Information provided by various external sources
Sandy's are experts in servicing, repair and installation of quality water softeners and drinking water filters. We are a family-run business with over 12 years experience based in West Sussex.
Contact info
Unit 2B, Littlehampton Marina, Ferry Road, BN17 5DS, Littlehampton, United Kingdom
- 01243 860808
- mail@s-s-s.biz
- s-s-s.biz
4.8
Excellent
936 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
John went above and beyond to help with…
John went above and beyond to help with a water filter.
Can always rely on super service and delivery from this company.
January 14, 2025
Advertisement
Bad service
Referring to your response, first: there is no mention on your invoice what the payment is for, just that £60 was received. Second:when you were notified that I will be home after 4pm, your response was that its too late and you will have to reschedule for next week. All of your reply is a pure fiction. Best to close this correspondence as its clean that you have no intention to honor your duty and refund the £15.00.
January 20, 2025
Unprompted review
easy online ordering and collection
January 6, 2025
Great service & excellent products
Great service & excellent products at competitive prices.
January 4, 2025
Advertisement
Easy to order and collection
Easy to order and then collect. We actually went on a closed day not realising and someone was on site who was happy to help to save us the extra trip again.
December 24, 2024
A pleasure to deal with
Jack and the team are always a pleasure to deal with. Nothing is too much trouble and the service and price is always perfect.
Wouldn’t go anywhere else!
January 8, 2025
Unprompted review
Sent wrong salts blocks
Ordered mini curve salt blocks, received large rectangular salt blocks. These don't fit my softener. Have emailed them but have had no response as yet
December 11, 2024
Reply from Sandy's Salt & Softeners
Trevor, it’s Christmas and we are closed! However, John went in today to pack and dispatched the correct mini curve salt following your email. It should be with you tomorrow. Apologies for the mix up.
Excellent service !
December 10, 2024
Advertisement
Advertisement
Excellent service
Very helpful, efficient and knowledgeable. Very neat and tidy plumbing and a good price.
December 9, 2024
Unprompted review
Family run well run business
Family run👍 competitive prices 👍prompt service 👍arrived on time. Would recommend anytime with no hesitation.
November 13, 2024
Excellent service from buying process
Excellent service from buying process, to installing our Harveys water softener, and quooker hot water tap, especially the plumbing required under the sink, really neat and tidy, very happy
November 13, 2024
Advertisement
Great Company!
Extremely pleased to have had a recommendation to give Sandy's a try whilst looking around for a replacement Water Softener. Most helpful in assessing all our requirements. Superb installation service taking time to fully explain all the customer needs to know, and hjelp at hand if needed. Would recommend without hesitation.
October 17, 2024
Trusted softener service
Great local, personal service for softeners. Good technical knowledge.
November 7, 2024
Simple order and very quick delivery.
November 1, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.