Got a mystery box pack and managed to damage two of the cores during assembly. The company shipped out replacements without charge in reasonably good time, and were open and clear in communication.... See more
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Review summary
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What people talk about most
Based on these reviews
Overview of my experience: Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sens... See more
The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of... See more
I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada p... See more
Company details
Written by the company
The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!
Contact info
4710 Rue St. Ambroise Suite 301, H4C 2C7, Montreal, Canada
- 1-877-346-9936
- info@saberx.ca
- saberx.ca
3.8
Great
154 reviews
Replied to 58% of negative reviews
Typically replies within 24 hours
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You haven’t even shipped it yet !!
Had issues with shipping and the package vanishing but the company helped out with correcting the issue, I will continue to support and promote them
December 15, 2024
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Sabers Good👍Costume Bad👎
I was really happy with my sabers that I bought all 8 of them. However when I bought my outfit and it didn't fit. I was extremely disappointed with the company no allowing me to return it for a refund as the package had been opened. How else am I supposed to try it on to see if it fits.
November 14, 2024
Reply from Saberx
Thank you for taking the time to leave your feedback. We’re thrilled to hear you were happy with the sabers and your decision to purchase all eight of them—your enthusiasm means a lot to us!
We’re sorry to learn about your disappointment regarding the outfit. Unfortunately, as stated in our return policy, we are unable to accept returns for opened garments due to hygiene concerns. This policy is in place to ensure the safety and well-being of all our customers.
For reference, our return policy states:
**100% money-back guarantee. No questions asked.**
Unopened orders within the first 10 days from the delivery date can be returned for a 100% refund. We do not charge a restocking fee, but return shipping is paid by the customer.
We understand how frustrating it can be when sizing doesn’t work out, and we’re continuously working to provide more detailed size guides to help prevent such situations in the future. We truly appreciate your feedback and hope it helps us improve our service.
Thank you for your understanding, and we hope to continue being a part of your Jedi journey!
The Saber X Team
Were very prompt in email response and …
Were very prompt in email response and got answers to my questions, thank you!
November 18, 2024
The Best People!
This company is the absolute nicest! The staff goes above and beyond to be helpful, passionate, and personable. I absolutely love visiting them and purchasing from them! They make the process so much easier and so much fun, honestly!
November 7, 2024
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Great design full of quality and…
Great design full of quality and delivery was rapid and fast.
November 6, 2024
Instructions completely non-existent
Instructions completely non-existent. Quality of some items are quite poor compared to expectations. Other items are quite good.
November 5, 2024
Reply from Saberx
Dear Customer
Thank you for sharing your feedback. Saber X sincerely apologizes for any inconvenience caused and appreciates the opportunity to address your concerns.
We regret that the instructions were not included as expected. Ensuring that all necessary information accompanies our products is a priority, and we will review this issue promptly to prevent it from recurring.
Regarding the variation in quality, we are committed to providing high-quality products consistently. We would greatly appreciate it if you could provide specific details about the items that did not meet your expectations. This information will help us investigate the matter further and take corrective action.
Please rest assured that your concerns are being taken seriously. Saber X values your satisfaction and is committed to making this right. If there is anything specific we can do to assist, please do not hesitate to let us know.
Thank you for bringing this to our attention.
Matthew S.
Saber X Owner
support@saberx.ca
1-877-346-9936
Excellent customer service and products !
Bought my boyfriend a cosplay costume very last minute on their website since he already had one of their light sabers that he was really happy with. I called them for advice on sizes and for a pick up option at their office and they arranged for me to pick it up on the same day since we had a Halloween party the next day ! Got to meet and talk with Matt , super friendly ! The costume turned out perfect on my boyfriend, he got many compliments !
October 26, 2024
Great quality saber
Great quality saber! The instructions weren’t fully accurate but after playing around in the app it wasn’t hard to figure out. It also took longer for the order to be processed than the FAQ stated it would, but the customer service replied promptly. The company was local to me so I wasn’t expecting the saber to ship from China, but in the end it’s still great quality.
October 10, 2024
Reply from Saberx
Thank you for your thoughtful feedback and for sharing your experience with us. We’re thrilled to hear that you’re enjoying the great quality of your saber and that our customer service team was able to assist you promptly.
We regret to hear that the instructions were not fully accurate. Your comments are invaluable, and we will review and improve the instructions to ensure they are as clear and helpful as possible. We’re also glad to hear you found the app intuitive to use despite this.
Regarding the processing time and shipping origin, we appreciate your patience and understanding. While some of our products ship directly from our manufacturing partners to streamline delivery, we ship from the closest warehouse available to your location that contains the necessary stock for your order which sometimes comes from our overseas warehouse. At Saber X we strive to set accurate expectations and your feedback will help us refine our communication in the FAQ to provide greater clarity in the future.
Thank you again for your kind words and constructive insights. We’re delighted that you’re happy with your saber, and we look forward to serving you again.
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The items ordered were exactly as…
The items ordered were exactly as described.They were well packaged and arrived in perfect condition.
October 14, 2024
Excellent first experience!
Amazing experience, met them at the Ottawa Comiccon a few weeks ago.
Everyone was extremely helpful and passionate about the craft. Ended up buying a saber!
Fast forward a week, had some trouble with the shipping, emailed support and within 24 hours had a replacement sent out with expedited shipping (free!).
William was an incredible help!
I have my saber now and could not be happier with the quality, I'd absolutely recommended Saber X for your Star Wars needs!
September 26, 2024
Unprompted review
Amazing quality and craftsmanship on…
Amazing quality and craftsmanship on the saber. May the force be with you!!
August 25, 2024
Unprompted review
Great costumer service
Great product and really good costumer service. They made a mistake and gave us the wrong blade. They send the new blade really fast by mail.
September 7, 2024
Unprompted review
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Great Service. Solid Product
Great customer service experience; and my son loves ‘The Mentor’ saber!!
August 28, 2024
Unprompted review
An amazing company
Saberx has always been super quick responding to my questions and my demands. Their lightsabers are extremely good quality, the lights are bright and the sound is really amazing. I 100% recommend their company, you won’t be disappointed!
August 28, 2024
Unprompted review
Amazing saber!!!
Saber X had quick shipping and their light saber hilt has an amazing amount of detail to it. The soundboard is great and the speakers are flawless. I could not have been happier with a product. I’ll be saving up to buy another saber from them soon!!!
August 28, 2024
Unprompted review
Awesome
I had the pleasure of meeting the awesome team while attending Fan Expo in Toronto. These guys have amazing sabers and certainly passed the vibe check. I actually felt like I was holding Obi Wan's true lightsaber. Definitely a fine addition to my collection!
August 25, 2024
Unprompted review
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Awesome sabers and very friendly…
Awesome sabers and very friendly customer service. Highly recommend!
August 25, 2024
Unprompted review
Amazing team!
Had a great time meeting the SaberX team during FanExpo Canada 2024! Their entire lineup of sabers is impressive and beautifully constructed, and they clearly care about helping people find the one (or ones) that belong in their hands!
August 25, 2024
Unprompted review
Reply from Saberx
Thank you Mark! We do our best to ensure that the Old Republic returns to its glory, full of homorable jedi with sabers in hand! May the Force be with you
Great to meet the team at FAN EXPO CANADA
Great to meet the team at FAN EXPO Canada. I pondered too long on a particular character saber, and when I made it back to the booth later in the day it was sold out. Your team immediately solved the problem as I was walked through an online order, and now just awaiting delivery. Compared to everything else on offer, your sabers are by far the best, and the customer service is fantastic.
Update: My new saber shipped in a week. It is some beautiful kit!
August 22, 2024
Unprompted review
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