Sabina Reviews 5,444

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I have bought a few times now with no problem and have been very happy even if postage to the UK is a tad bit of a slow pace roughly 8 to 10 days. However I am rather disappointed with Sabina t... See more

Rated 5 out of 5 stars

I was a little bit hesitant to order a very expensive perfume from a shop I’d previously never heard of in a foreign country. The reviews seemed mixed, but the price for the particular perfume I wante... See more

Rated 5 out of 5 stars

I was very sceptical about ordering at first. I did some research into whether the company was real, as the prices seemed too good to be true. The reviews looked very positive. Genuine perfumes at a v... See more

Rated 5 out of 5 stars

I ordered two Kiehl’s soaps from Sabina Store. Everything went smoothly—the products were exactly as described and well packaged. The delivery took a bit longer since it came from Spain, but that was... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Perfumería Online con las mejores marcas de lujo de Perfumes, Cosméticas, Maquillaje, Peluquería Profesional y Parafarmacia. Mejores productos al mejor precio. Productos 100% originales, distribuidores oficiales. Envío rápido y grandes descuentos.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

My order issue has not been resolved…

My order issue has not been resolved yet. I sent an email but got no reply. I hope it can be resolved for me as soon as possible.

February 24, 2026
Unprompted review
Sabina logo

Reply from Sabina

Thank you for your message.

We will absolutely resolve your issue, please rest assured. Our customer service team replies within a maximum of 48 hours, and you will always receive a response from us.

In the meantime, please double-check that your email was sent to help@sabina.com
and that you did not accidentally reply to an automated message.

We appreciate your patience and we will assist you as soon as possible.

Kind regards

Rated 4 out of 5 stars

Fairly rapid delivery to the UK

Fairly rapid delivery to the UK - only took a week but there was then a delay with Parcel Force who claimed that our building was inaccessible even when I had been at home and anticipating the delivery. They were not good at resolving the issue or responding when we suggested an alternative delivery address. I appreciate this was not Sabina Store's fault. After several days of attempting to sort the issue by text and by phone calls, we drove half an hour to the depot in another town where we picked up the item.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, excellent genuine product, readobable price Very recommended

February 17, 2026
Unprompted review
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Reply from Sabina

Thanks a lot for your review Wisam!

Regards!

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Rated 5 out of 5 stars

Great experience

Great experience, if you dont need it within 2 days (shipping form Spain) Sabina is amazing. Ordered already a couple of times. Thank you! Greetings from Germany

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great fragrances

Great fragrances, great service, fast shipping and a wide selection of amazing fragrances with affordable prices. I highly recommend Sabina.

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great first experience ordering…

I had a great first experience ordering from Sabina as someone from the US. I also got two premium samples as a bonus and I got my package two days earlier than expected. Price was good and seemed like they care!

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Still no parcel

Ordered perfume at the beginning of December and I still have not received it. It travels from Spain to France and back to Spain again. I have requested a refund on multiple occasions but am told this is not possible as the parcel is in transit, however it is in transit back and forth between two countries, neither of which I am from. Customer service is pathetic, they reply to the odd email but aren't helpful in providing a resolution. Would not order from here again - pay the extra £20 and go to a local reputable retailer!

February 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great choice and good customer service.

I was hesitant about ordering from a Sabina Store as I live in Scotland but it was extremely worthwhile. Good choice, fast delivery and nicely and carefully wrapped. Prices slightly lower than expected. Would purchase again. Thank you.

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Price was so much cheaper

Price was so much cheaper, I did check out trust pilot beforehand, all was good. Postage did take over a week but I expected that as it’s based in Madrid. I would definitely order again.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

You can NOT TRUST this company if you…

You can NOT TRUST this company if you are buying from within the UK.
I have never been so ripped off by a company refusing to take accountability and offer assistance with a faulty product they claim to be authentic.
The perfume came in a gift set that had no seal or wrap around it, appeared to have been tampered with, doesn't look authentic and had gone so bad that it looked like a bottle of dirty rain water rather than the lush La Vie Est Belle Elixir which I ordered.
After much back and forth over emails, they refused to acknowledge the items condition despite photo evidence and tried to scare me into not returning the product in case it is lost in post resulting in no refund.
Regardless I found that I am legally unable to send perfume to European countries from the UK due to restrictions and so I am unable to get a refund at all.

January 2, 2026
Unprompted review
Sabina logo

Reply from Sabina

We are sorry that this has been your perception; however, we would like to clarify several important points.

Both the product and the gift set were completely intact, with no signs of tampering or use. The only item showing minor marks was the outer shipping box, which is white and can naturally become slightly marked during transportation. In any case, the contents were fully protected with packing material, ensuring the product arrived in perfect condition.

Regarding what you describe as “rain” inside the gift set, this is in fact part of the original La Vie Est Belle packaging design, as can be clearly seen in the images you provided. The gift set has not been opened at any time, as it features a tamper-evident seal which, once broken, cannot be resealed.

With regard to the return, this is possible provided that the product has not been used or opened, in accordance with our returns policy and applicable regulations. As the order was delivered correctly and without any issues, return shipping costs must be covered by the customer. At no point was a return refused; rather, the conditions were clearly explained, including the post-Brexit regulations, which are outside of our control.

All our products are 100% genuine, sourced exclusively from official and authorised suppliers. We always act with transparency, good faith, and in full compliance with current legislation.

Please feel free to contact us should you require any further clarification.

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