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Brains Brewery Reviews 

364
•
TrustScore 4.5 out of 5

4.7

Brewery
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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online ordering process is remarkably simple, and the products, particularly the wide variety of beers and merchandise, maintain exceptional quality. People also deeply appreciate the fast delivery service, noting that packages usually arrive promptly and safely as promised to their homes. However, some customers also noted frustrating issues with delivery delays or damaged packages caused by the external courier service during transit. A few reviewers mentioned that specific items occasionally arrived missing from the shipment, though customer support staff quickly and helpfully resolved these problems.

What people talk about most

Product

Clients share positive opinions on product, expressing deep satisfaction with the wonderful beer and superb... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast time frames, prompt arrivals,... See more

Service

Customers had positive experiences with service, frequently highlighting prompt delivery times and highly... See more

Order

Reviewers mention positive feedback about order processes, highlighting that websites are easy to use, online... See more

Quality

Reviewers highlight positive aspects of quality, noting that merchandise and delicious drinks are excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered several items of merchsndise from Brains Brewery in the past and the service and delivery times are prompt The qualty of the merchandise is excellent and looks great This item i... See more

Rated 5 out of 5 stars

Ease of ordering and finding out that there was another form of Rev James! Tried now and found to be excellent! Will probably order in future as the delivery via Royal Mail was first class!

Rated 5 out of 5 stars

The service that I received especially the time frame of 3 days for delivery was excellent. It was also good to be able to purchase brains beers as I now live in England and missed being able to get... See more

Rated 5 out of 5 stars

After a visit to the new Brains tap bar in Cardiff, we ordered some Brains Dark Nitro Stout in cans which was gorgeous on tap - very creamy …. Travelled home the next morning to find the order wa... See more

Company details

  1. Brewery

Written by the company

Brains is a regional brewery founded in 1882 in Cardiff, Wales, by Samuel Arthur Brain. Our beers are expertly brewed at the Dragon Brewery, a cutting-edge facility located in the heart of the nation's capital. We combine traditional brewing techniques with modern innovation to create a range of beers that are spot-on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(364)

151 reviews in the last 12 months

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Rated 5 out of 5 stars

Although I don’t drink alcohol a lot I…

Although I don’t drink alcohol a lot I do like the taste of Rev James original. It is amazingly refreshing and I look forward to the weekend when tasting a couple of bottles is pure bliss.
Well done Brains !! And thanks. 👌

October 30, 2026
Rated 3 out of 5 stars

A little disappointed

Delivery and subsequent returns were prompt and as described. Product was poor in that the t-shirts were of poor quality fabric which you I could see through it was so thin. The graphic on the hoodie looked like it would age very quickly when washed

October 26, 2026
Rated 5 out of 5 stars

Bucket hat…

I saw a member of the band Bendricks wearing a Brains bucket hat and i wanted one so googled your merch and ordered one. It was delivered quickly and i cant wait for next summer to wear it.

October 26, 2026

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