Sabre Reviews 

I recently discovered that Sabre Insurance carried out a hard credit check on my account without informing me beforehand. This resulted in a drop in my credit score, which was unexpected and concerning. I believe companies should be transparent about any action that may affect a customer’s credit file, so I have submitted a complaint to the Financial Ombudsman for review.

Based on my experience so far, I have found the process difficult and frustrating. I’m sharing this so others are aware and can make informed decisions before signing up.

Absolutely appalling company. I made a claim for a scrape to my side bumper 4 weeks ago and I still don't have my car back. Courtesy car given for my Porsche Taycan was a Fiat 500. Simon Fitzgerald, who dealt with my complaint complaint, feels this is fair and still provides no answers on when I will get my car back. Amateur company with Amateur people.

Sabre insurance company is part of insure2drive .underwriter sabre / complaint department innovation and so on,
northern assessors was sent by sabre /insure2drive
to do a independent assessment on my vehicle which was with turners Leeds so that it can be recorded has category B when it was clearly not cat B so that they could make profit and make excuses not to pay me.
Charles Trent scrap yard is their nominated buyer . Unbelievable these guys are scammers
Avoid these guys please don’t insure with them (insure2drive )and they have other names also go girl etc but master mind under writer is sabre .they plan very well and are organised scammers Avoid!!!

This was a really negative experience for me. My car was stolen. I wsnt treated as a victim. I was required to be interviewed in my own house and I was asked really intrusive questions about my personal finances and health. The team did little to find my car. In the end after two.months I obtained the services of a dispute solicitor. Cost me £1500 but worth ever penny. Lots of little wrinkles in the small print..guaranteed curtesy car only applies for a car in a garage being repaired. Exclusions are theft and a write off. As others have said lots of protecting their position but little emphasis on fighting the corner of the client.igeni who did my gap insurance were brilliant.

So ... dealing with them on NCD

nowhere in the initial quote or documentation did they mention that as a proof of NCD they require the actual letter, and that an invitation for renewal is not accepted. i engaged them on this, and their reply answered a completely different question which never was asked.

that said ... i wished i looked up on Trustpilot BEFORE signing up with them ... the reviews over the last year are OVERWHELMINGLY negative, and i think NONE are positive. BAD

Beware when making a third party claim from this company. At every juncture they attempt to keep their losses to a minimum by telling lies and refusing to pay reasonable out of pocket expenses.

Unfortunately, my experience dealing with Mr. W. Everett, Deputy Team Leader, has been quite frustrating. His communication has been unhelpful and at times discourteous, which is disappointing given the circumstances. I’m now on my third day of chasing up a courtesy car with no response or resolution. The lack of coordination and clarity suggests a troubling gap in oversight, and it appears Mr. Everett may not be fully aware of the status of my case. I sincerely hope this feedback leads to improved service moving forward.

I’ve had to deal with numerous service providers over the years, but Sabre Car Insurance (and their appointed assessors, Northern Assessors) stands out as a truly appalling example of how not to run a business.

This has been an exercise in serial communication failure from start to finish. Emails are consistently ignored. Phone calls, when answered, are riddled with evasions and misinformation. At no point have Sabre, or their representatives, demonstrated even the most basic willingness to engage constructively.

The assessor assigned to our case was not just incompetent, they were actively dishonest. Blatant lies were told when challenged, and at every opportunity, blame was shifted to everyone else rather than acknowledging their own internal dysfunction. It’s abundantly clear that deflection is Sabre’s default strategy.

This is not just poor service. It is a total abdication of responsibility. Their conduct borders on negligence, and it’s clear they operate with no regard for accountability or customer care.

I have never left a review on Trustpilot before, but if this reaches even one person and prevents them from being drawn into the farce that is Sabre Car Insurance, then it will have been worth it. They cannot be trusted in any capacity, avoid them at all costs.

Robbed me blind, had an accident was insured and had a full Licened driver with me, we had a fall out so haven't talked since, no police involved, yet sabre got ccj against me, my credit score is now massively snagged, they now want 8000 pound from me, unreal, I pass my test 2 weeks later and they quoted me over 5000 pound, whst sabre wete doing was actually indirectly charging me for the accident , I refused to pay that money and in fairness my insurance broker got me a deal with accident foe 1800 , fully commercial insurance, absolutely shocking from sabre, theives, my insurance went from 1100 to 5500, disgusting, should be thrown out as an insurance company, ignorant staff and total liars, disgusting robbing normal and hard working people, should be ashamed of themselves, the lad I was dealing with one ignorant bastard, should be sacked

If I could leave a minus star then I would. This company are nothing but rogues. They quoted me over £22,000.00 for van insurance. Over 35 years clean driving experience, more than full no claims, and they give a quote of more than double what the vehicle is worth.
I WOULD HIGHLY RECOMMEND YOU AVOID THIS COMPANY AT ALL COSTS.

This company insured my mother via Saga. They increased her policy from £266 to £2,600. Saga explained that this was down to Sabre. No claim has been made on this policy despite what their records say. There was an incident recorded but no claim made. I'd be interested in what sort of claim would have justified such a huge increase. If you are using a broker like Saga, I would make it known that you want nothing to do with Sabre insurance.

The Statement of Insurance for this company has a box right at the bottom of the page that says "Do you ever drink alcohol?" and it's pre-answered with No for all drivers. We were never asked this question as part of our application and would certainly not have answered no if we had been asked. I can only presume this is an attempt for the insurer to have a reason to invalidate any claims based on incorrect information on the statement of insurance - very backhanded. Also the fees for cancelling the policy are extortionate - we only received 15% of the original annual premium back after cancellation 6 months into the policy. Would definitely not recommend.

So disappointed with this company. My son had an accident that wrote off his car. We had taken out the policy through One Call Insurance. The initial call through to the engineers assessing the car was very good however, before knowing the car was to be written off I requested the courtesy car that was on my policy. I was told no, due to the damage reported you won’t get one as the car is a total loss (remember no assessment had been made at that point). Life has been horrific without having a car and on speaking to One Call, I was advised that a guaranteed car was an add on to my policy through One Call and this would be clearly seen by Sabre staff and should have been provided the next day after the accident. Their duty of care is dire! As well as this, my son is being charged an extra month premium as it was his fault and so has to pay rest of the policy but also thrown into the mix is because he changed his occupation from working in a restaurant to now working in a school, another £50 has been added on our premium plus a £25 admin fee! I am furious and so advised that I would give my honest review! Do yourself a favour and go somewhere else

I had Sorned my van, and so wanted to enquire about cancelling and finding out the amount owed in refund.

They just cancelled the policy without talking to me, sent me an e-mail confirmation asking if i agreed to the t&c's when there were none attached.

I went back and asked for them and to know what the refund would be to be told £144 amount to which i said don't bother. They proceeded anyway and when i complained was told it was wihin 24 hours, when they had only given 24 notice of cancelling!

A particularly dodgy part was the refund amount i was quoted, i queried as seemed low. Only to have them instantly up it by £85 after looking at it again apparently. So do double check everything with them as they seem to be trying to short change people.

Complaints accepted 'mistakes were made' but also tried to blame me for it, gave me £25 as if that helps but later upped that as well to £50 when i laughed at it.

Said as it had gone to complaints they could reinstate the policy which they had said was impossible, but would be minus the 37 days between them cancelling against my wishes and that point which would mean me paying them back the unwanted refund minus around £80 for those 37 days, and i'd owe them £150.

That's £150 for about 4 months when they had tried to fob me off with a £144 refund for 5 months!

Jokers

UPDATE: Why bother replying? That time would be better spent doing things right in the first place. Clearly i have had a back and forth with Sabre already, so what doing it all again would achieve is beyond me.
But posting a generic copy/paste response to reviews from your end you think shows you're taking it seriously right?

Been waiting 6 weeks for my garages estimate to be approved. Been without my van now for 6 weeks. Phoned numerous times just to be told the same thing time and time again, “I’ll escalate this and call you back later today”. Never had a call back. Wish I’d read reviews before going for cheapest insurance quote. I guess it’s true, you get what you pay for.

Used these via bennetts. Wouldn't recommend as the non fault accide t was recorded as at fault. Sabre said they would allow me to keep the ncb but upon renewal from bennetts this was not the case even though I had proof via email.

So because of this I am staying away from bennetts and sabre for any future quotes.

Because of a technicality Sabre paid for my car repairs saying they would claim off the AA and reimburse me my excess as the other driver admitted liability. This was back in May 2024. Four months later and still out of pocket, Sabre claimed that the AA have not responded to their requests for reimbursement. The reason the AA did not respond is that Sabre used the wrong email address (or so Sabre later claimed). I called the AA myself and sorted everything out with one simple phone call. When my contact at Sabre then called me to say everything is settled (which I already knew) I asked her why she didn’t bother calling the AA, leaving me to do her work. After a long pause she said she didn’t know. Hopeless!

3 weeks left to renewal and they refuse to waive over £100 charge to change address. Don’t welcome honesty. No common sense, customer care or renewal. Money making at the Heart of response. Not recommended. BeWiser their Agent. Equally poor after 5 years loyalty.

Update:
All credit to Sabre who followed up my complaint to a fair and satisfactory conclusion. BeWiser misrepresented Sabres position.

Been with this company for 2 years been absolutely amazing no trouble

Disgusting company cancelled insurance after 3 days and charged £90