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Safe Bag - Madrid Reviews 18

TrustScore 4.5 out of 5

4.6

Av de la Hispanidad Terminal 4 Barajas, 28042 Madrid, Madrid, ES


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Company details

  1. Airport
  2. International Airport

About Safe Bag - Madrid

Written by the company

SafeBag

World leader in baggage protection since 1997.


About Us

Safe Bag has been the world leader in Airport luggage protection services since 1997, offering passengers a comprehensive range of professional baggage services designed to ensure safety and peace of mind while traveling.

The protective film we use to wrap luggage is specifically designed to provide the highest level of protection while remaining environmentally responsible, as it is 100% recyclable.

Wrapping & Tracking Service

Our exclusive tracking service is included with every wrap. If your luggage is lost, we guarantee its return within JUST 48 HOURS.

24/7 Customer Care

Our Customer Care team is available 24 hours a day, 7 days a week, in 6 languages, providing full assistance and information regarding your luggage.

In case of delayed delivery, we provide compensation of:

  • Up to €100 per day from the third day
  • Up to a maximum of €1,000

TravelGoods

Safe Bag also offers a wide selection of travel products, including:

  • Security accessories (locks, straps, bags, suitcases in various sizes)
  • Comfort accessories (travel adapters, neck pillows, etc.)
  • Wrapping services for oversized luggage

We also provide a luggage weighing service.

Safe Bag specialists stay up to date daily on the maximum weight limits of major airlines, ensuring customers receive accurate information about current restrictions. The scales operate 24/7 and are located near our kiosks.


Contact info

  • Av de la Hispanidad Terminal 4 Barajas, 28042, Madrid, Madrid, Spain

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sofia y Rafa are very professional and…

Sofia y Rafa are very professional and friendly employees. They were assisting me with all my questions

February 20, 2026
Unprompted review
Safe Bag - Madrid logo

Reply from Safe Bag - Madrid

Dear Elimineli,
thank you very much for your 5-star review. We are delighted to hear that Sofia and Rafa were professional and friendly, and that they assisted you with all your questions. Your feedback is truly appreciated and encourages our team to continue providing attentive and high-quality service to every traveler. We look forward to welcoming you again on your next journey.

Kind regards.
Customer Care Safe Bag

Rated 5 out of 5 stars

Nicolas was very helpful

Nicolas was very helpful. Good english.

November 21, 2025
Unprompted review
Safe Bag - Madrid logo

Reply from Safe Bag - Madrid

Dear Rebecca,
thank you for your review and for sharing your positive experience.
We are glad to know that Nicolas assisted you with great helpfulness and good English, providing a service that met your expectations. Your appreciation motivates us to continue ensuring quality and care for every traveler.

Best regards.
Customer Care Safe Bag

Show reviews in all languages. (18 reviews)

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