I am using this exchange for three years and I am extremely happy because I had never any issue! 1) fast withdrawals 2) support in special discord channel 3) quality projects hosted like b... See more
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Deposited 350$ usd months ago. Didn't appear in my wallet. Support doesn't give a single F. No reaction at all. Be aware. Update: I did create a support ticket, depositted USDT. No-one responded... See more
Company replied
Good morning they can improve by being honest to there members up front and stop string along . They can set a withdrawal limit, or set a mandate that all members must make a deposit to there account... See more
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Do not deposit you will not be able to withdraw. Gives google authenticator page with internal server error. Your funds if u deposit will be trapped. update: The google authenticator is solved,... See more
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Company details
Written by the company
Crypto Trading Platform
Contact info
Suite 305, Griffith Corporate Centre, 1510, Kingstown, St. Vincent & Grenadines
- safe@safe.trade
- safe.trade
You should know
2.0
Poor
82 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
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they playing people deposit
they playing people deposit. so many people crypto deposit not appear in exchange. till now and start before one month this problem. i think they were take money from people. my personal recommendation don't use this exchange. if you use this exchange your deposit money crypto coins will not appear. or you't can withdraw. and also you will should forget your funds. thank you. i think if this issue continues they loss their reputation. because many people loss their funds. i request they refund fund to customer funds.
March 30, 2024
Unprompted review
Reply from SafeTrade
We list highly experimental new L1 technologies. Occasionally there are glitches, which almost always get automatically solved.
What was your issue? >99% of the time it was already resolved.
If it wasn't, did you try reaching out to our support at https://support.safe.trade and creating a ticket?
People are not losing their funds. We process thousands of deposits and withdraws each day without issue. Please be considerate enough to take proper channels before just assuming the worst.
Straight Up Thieves
Read the reviews before using. It's all true, they take your money, they are smart asses and they refuse to give it back.
UPDATE: In response to Safe Trade's response, I have already asked for help and was treated unkindly. This isn't posted for nothing. Money taken. Gone.
UPDATE: I never threatened anyone. I demand proof of that be posted here. If you can't provide it, your evident lack of integrity will be on further display. Everyone knows about exchange minimums, yes, but you let people deposit lower than required amounts and make it hard for them to get needed information before depositing.
I was NEVER told by anyone that my case was being worked on. I was treated rudely and told my ticket would remain "open." No details given, no standard help, no basic customer service. Be clear, be helpful, and stop lying about the apathetic nature with which you treat your customers after taking their money.
You never once offered to work with me or help me in any way. It looks like you might want to change your company policy because there are numerous people claiming that you have ripped them off.
Your dismissive arrogance is apparent in your responses to complaints here. I'm sure everyone making a complaint here tried to work with you in the beginning, and received nothing but the condescension reiterated in your responses here.
UPDATE:
I did threaten to go to the BBB. It's nice of you to
clarify when challenged. Way different than personal threats you suggested.
I was professional in the beginning because you were professional. Once your apathy and condescension
began, I responded accordingly.
You continually try to portray me as someone who doesn't know crypto. I know that GOOD exchanges allow additional deposits to the original address if needed so that the minimum amount can be met. Regardless of any misconception on the part of the customer this basic precedent is in place along with a courteous desire to help. You blew me off and your responses underlined a belief that I was just an idiot who got what they deserved. Nice customer service model.
Lastly, I thank you for showing (in your latest response) the crypto public your true colors and proving everything I have said about your treatment of customers , it's astounding. You should educate yourself on how real exchanges work and spend less time here further insulting people you steal from. I look forward to your next round of insults that once again prove who you are. Seriously, if you put as much effort into customer service as you did insulting customers, we wouldn't even be here.
CRYPTO PUBLIC:
Stay away from this excuse for an exchange. Read the insults they post here. Deposit your money with them, you may lose it and deal with all of this.
March 27, 2024
Unprompted review
Reply from SafeTrade
Your review is completely dishonest in every possible way.
We looked up your case and you were politely asked to wait while we look to resolve a mistake that you made by not reading very clear instructions on minimum deposit right beside the address you clicked on for deposit. At this time, the issue was also explained to you.
Instead, you did it again. And again. And claimed the instructions were nowhere to be seen. Anyone can see them, they are right beside the deposit address.
We asked you to be patient while we looked at it, and then you started making threats. Over an amount under $50. Nearly every exchange in the world outside of a few top 10 batching exchanges has minimum deposits for Ethereum. Please read how Ethereum works. We have Many other options. BSC. Tron. Solana. Educate yourself, pay attention to instructions. Take some responsibility for your own actions, and work with people trying to help you rather than threaten them.
Nearly everyone in crypto is already aware of high ethereum fees. For those who aren't, we provide instructions that cannot be missed. To make the threats that you made, and to accuse us of stealing for your lack of education when were trying to help you, displays an incredible lack of honesty and integrity on your part.
UPDATE: All the proof is in the tickets that you already have. You were clearly told on April 5 that developers were already working on fixing this so that the minimum deposit would be lower. Thus, keeping your ticket in Open status. It is extremely clear and easy to read. Look at it. Read it. Then you won't have to go on wild conspiracy theories about how your embarassing behaviour is influencing our policy. It was already expained to you before you went off the deep end, and you should have read it.
You responded to this explanation on April 5, and you were happy. On April 6, you presumably forgot to take your medication and went on another unprovoked rampage, as if none of the communication the previous day ever occured. You created your third ticket on the same issue for no clear reason, presumably to add as much confusion as possible for support staff. Here you threatened to go to the Better Business Bureau. Over pennies, caused entirely by your mistake and lack of education and reading, that we were already helping you with. Then you went on a wild protest about how the minimum ETH deposit should be front and center on the front of our web page. Even though we currently have it as impossible to miss when you generate your deposit address.
Our support staff Very kindly responded to your inappropriate behaviour again,with extreme clarity:
"Once the developers work on an improved deposit collection program to lower the minimum deposits, your funds can be credited"
Learn to read basic sentences, quit blaming other people for your mistakes, stop lying, take some responsibility in your life and quit wasting your time and our time.
UPDATE. Thank you for acknowledging your dishonestly in your review.
Literally every accusation you made above has been a straight up lie. As we've outlined. When you lie, and make threats (we don't care what kind of threat it is, and never said anything about personal threats), and make false accusations, then at some point, possibly to your surprise, we may cease to be as friendly and accommodating as we absolutely were for you. You may be accustomed to getting what you want with that behaviour. Unfortunately that is not our business model.
I made a deposit of $50 and never show…
I made a deposit of $50 and never show on my account. Etherscan showed that it went to correct wallet. I’ve reached out to service support and I’m still waiting for this issue to be resolved. I am deeply ashamed of this company stealing peoples money. Reading other comments, it looks like I’ve lost my money I hope this people get arrested.
March 23, 2024
Unprompted review
Reply from SafeTrade
This absolutely did not happen, this is 100% false. Nobody from this company stole from you, so please don't make false claims.
Please send this review to whatever company you sent the funds from. We have a minimum deposit of $50 for ETH-USDT, which you would have understood if you set that amount.
Oftentimes, the sending entity does not actually send the amount you requested, they take a fee for themselves. If you look on etherscan you will surely see that you send an amount under the stated minimum.
If you want to give someone a 1-star review, if anything it should be the sender that did not send the amount you asked to send.
We are working on ethereum-based solutions to help people in this situation, but it is an extremely difficult problem to solve and most exchanges, if not all, will not help you if you deposit under minimum.
Please be patient and be glad that we are at least trying to find solutions for a problem that I am quite sure you understand.
Seems legit to me
Read alot of reviews where people can't transfer funds etc.
Did a deposit and some trading, today I withdrew the funds and it wen't within minutes to the adress provided. No problem for me.
March 20, 2024
Unprompted review
Reply from SafeTrade
Thanks very kindly, it's great to see one of our many happy customers sharing their experience here.
I have tried to withdraw my funds for several days.
I have tried to withdraw my funds for several days. Zendesk-help doesn't work. There is zero chance you will get help. They will take your money and not reply.
March 2, 2024
Unprompted review
Reply from SafeTrade
This is not true. We have tickets, and live support in discord and telegram. Zendesk should have worked, but if something fell through the cracks it is extremely easy to escalate and get it solved with us. We work with the community 24/7.
Do you have a ticket number that we can look at?
Deposited 350$ usd months ago
Deposited 350$ usd months ago. Didn't appear in my wallet. Support doesn't give a single F. No reaction at all.
Be aware.
Update: I did create a support ticket, depositted USDT. No-one responded. Reached out troughout Discord as well.
November 1, 2023
Unprompted review
Reply from SafeTrade
Did you contact support though? Do you have a ticket number?
Did you deposit a supported coin?
Update:
Sir, we have live support in discord, there is zero chance of being ignored if you had a ticket number. However, if you provide no information we can use to help you, that is of course a different story.
I will ask again. Do you have a ticket number? You're claiming you created a support ticket so I am confused why you can't produce it.
Scammed my deposit, stay away for your own sake…:)
Was scammed for aproximately 500$ in the deposited coin, when there was a problem occured. All I heard from “support” = your case will be looked in when there is more time. Case would take about 5 min to get resolved, if they were interested in actually helping me. Will consider editing the review if my deposit is ever recovered and returned to me :)
Consider what kinds of shi* platforms you gonna use for your exchanges :)
February 1, 2024
Unprompted review
Reply from SafeTrade
Did you try escalating with us using a ticket number geneated at https://support.safe.trade? We have live support in telegram and discord. Did you deposit a coin that we support?
If your experience was normal we would not be able to operate.
I just made a deposit and now the site…
I just made a deposit and now the site is down. 404 error
Whats going on?
February 18, 2024
Unprompted review
Run far from this exchange
Im trying to withdraw my coin but each time it takes 1 day "confirming" and finally failed. Tried to contact support, but of course no answer.
February 14, 2024
Unprompted review
Reply from SafeTrade
That sounds like Qubic. Qubic is an experimental blockchain which we support, and we do a lot of communication about it. We communicate the potential for Qubic delays as best we can, but 100% of customers do get their situation resolved. We don't have anything outstanding.
Did you create a ticket at https://support.safe.trade after reading current chain status? We also have live support in discord and telegram, we don't just ignore people.
Let us know if there is any remaining issue here.
Tho I was banned but sight it working…
Tho I was banned but sight it working again thank
February 10, 2024
Unprompted review
Reply from SafeTrade
thanks for your kind review. If there was some kind of misunderstanding, you can create a ticket to get it resolved (unban). We have many moderators and we have to keep things tidy/efficient/polite in there.
Safetrade lost my money!!
Deposited $300 worth of USDT into SafeTrade yesterday, and it has never shown up in my balance. I verified the correct address three times. Scammers!
December 26, 2023
Unprompted review
Reply from SafeTrade
Your money was absolutely not lost, and there is no chance of you being scammed in any way.
If you had an issue, or if you still do, use https://support.safe.trade and get it solved. Don't just panic and assume the worst without following up.
Bought $1.4k of RTC to stake
Bought $1.4k of RTC to stake, exchange wouldn't allow withdrawal, sold back to USDT, lost about $1,000 in space of 2 days, worst crypto experience in 2 years of crypto mining
December 26, 2023
Unprompted review
Reply from SafeTrade
Your experience is unfortunate but we have a stats page which shows the state of our wallets at all times: (RTC fully open)
https://safe.trade/status
Had you waited even a little bit, RTC did come back online and you were able to withdraw. In fact, at a much higher price than what you would have bought at.
All the information was available to you before you bought, and your ability to do well with this purchase was entirely there for you. Any one of Not panicing, or checkout announcements, or checking our status page would have saved you.
O.K exchange, but problems take an age to resolve.
I used SafeTrade for the first time and and transferred 145 coins (of a certain crypto) to my SafeTrade account on the 12th Dec and it quickly showed up in my Deposits history as "succeeded" but it wasn`t available in my assets, so it was in the Exchanges wallet but hadn`t been credited/made available to my SafeTrade wallet yet. I gave it quite a few hours to make sure enough time had passed for and confirmations on the chain to complete, but it still wasn`t available. So I put a ticket into support on the same day and got a confirmation email saying they had received the request, but I had no further responses after that.
So I put another ticket in on the 14th Dec which I did get a response saying it had been resolved and to enjoy SafeTrade. I logged in and nothing had changed, so I put another ticket in the next day which I am awaiting a reply again.
UPDATE: After 2 months and quite a few ticket update requests my problem was finally resolved, I feel that the support team gets that many tickets that they get overwhelmed and it does take a while for them to get round to your case. To give credit where it is due, they did resolve the matter eventually and was professional and polite when responding.
December 12, 2023
Unprompted review
exchange to discover been using this platform for…
I've been using this platform for several years. It's a small exchange, but it's always listened to its users, and they're in favour of decentralisation, in the spirit of satoshi.
When I've had a problem, I've always been able to contact them and it's always been resolved quickly. Currently, due to exponential growth in their user base, they have had to upgrade their servers. This upgrade is still in progress and inevitably causes friction with new users.
I recommend this platform, and I know that in a short time, they will be fully operational again.
December 7, 2023
Unprompted review
Scammer
Do not deposit your money. They will lock your account and you will not be able to withdraw. They had been providing great service since a long time, really shocked to see that they are now scamming our hard earned money.
December 4, 2023
Unprompted review
Reply from SafeTrade
There is a 0% chance of this being truthful. While you may or may not have had a temporary issue of some kind, you were absolutely not scammed, and you didn't lose anything. We aren't that kind of business.
If you have any remaining issue, which is extremely unlikely, please use https://support.safe.trade to get it solved.
NO WITHDRAWLS - SCAM EXCHANGE
Can't withdraw any USDT at the moment. Proably rugged. Don't use.
November 30, 2023
Unprompted review
Reply from SafeTrade
There is a 0% chance of this being truthful. While you may or may not have had a temporary issue of some kind, you were absolutely not scammed, and you didn't lose anything. We aren't that kind of business.
If you have any remaining issue, which is extremely unlikely, please use https://support.safe.trade to get it solved.
I can’t get into my wallet
I can’t get into my wallet, I can’t get a response from support, the so-called support on twitter asked for my recovery phrase to my trezor wallet, have the scammers taken over this exchange. Does anyone have any advice for this?
November 25, 2023
Unprompted review
Reply from SafeTrade
Hi there,
When using the internet, please do not navigate for support through twitter, ever. Scammers have not taken over the exchange, scammers have taken over twitter (X). If you try and get support for any exchange over twitter you will get scammed 90% of the time by impersonators.
For support, visit out website: https://safe.trade.
You will find a link to create a ticket: https://support.safe.trade
If it's not our domain name or from our domain name, it's not us.
Do not deposit you will not be able to…
Do not deposit you will not be able to withdraw. Gives google authenticator page with internal server error.
Your funds if u deposit will be trapped.
update: The google authenticator is solved, but i would still say caution away. I went to this exchange to buy Qubic, you can only withdrawl an amount of 1000USDT of Qubic!
So my $50 of Qubic well i guess i need to sell and withdrawl as USDT (minimum amount is 2 USDT).
The withdraw limit is basically insane.
November 24, 2023
Unprompted review
Reply from SafeTrade
We apologize that you encountered difficulties in withdrawing your funds on SafeTrade. One of the cornerstones of the exchange is SAFEty and Security. Enabling your 2FA via Google Authenticator is absolutely mandatory before proceeding with a withdrawal.
This was also around the time of our long planned and highly communicated platform upgrade. Our live support on Discord and Telegram was available and responding 24 hours a day during that time.
However, that withdraw limit was just temporary because we were experiencing an explosion of volume. Please keep in mind that most major exchanges have limits higher than this anyway, so we find this a bit unreasonable. We heavily communicated that we were scaling up, and it would take time. Shortly after your post, Qubic withdraw limits were lowered to just a fraction of that, as was communicated.
I sent pls to safe trade
I sent pls to safe trade. I have the s an proof but it's not showing in safe trade!
I have emailed all week and no response!
The platform has a lot of error codes and issues. I do not recommend it. I'm trying to recover my crypto!
November 21, 2023
Unprompted review
Reply from SafeTrade
We don't have email. Almost no exchange does, and no exchange will respond to email. We have support tickets: https://support.safe.trade. If you didn't use support tickets and you attempted to email us, or any other exchange, the result would be the same.
We had live support the entire time, so it would be nearly impossible for you not to be able to contact us. Communications and announcements were constant. We are requesting more information here to see if you still have an issue, which we are assuming you don't.
Worked well but now no trading or withdrawals?
Worked well but now I can't withdraw or deposit anythiing and there trading on a high number of assets have been stopped?
Very strange
November 21, 2023
Unprompted review
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