Safe2 Reviews 41

Fantastic and friendly service, will be using them again for my next certificates.

quick and easy. would be better if they gave you a more accurate timeslot the day before. appt took a week, EPC took 2 working days.

Having seen the Safe2 service on NRLA website, i thought i was engaging a reputable provider. However, my booking was changed and having read reviews lost confidence that i was going to get someone turn up. I cancelled my request and asked for refund, 18 days later i still don't have my refund. Won't be using them again.

Remedial quote came back to close to £1K, even through some of the work was simple. Paid my regular electrician to fix the issues and rectify for a third of that.
Avoid using Safe2 - My electrician warned they look for work.

Spoke to Shaun who was very helpful and managed to sort out access to an old electrical safety certificate promptly. Thank you

I’ve ordered and paid for PAT testing in February, and it still hasn’t been done ( we are now in April) . They have been slow to schedule appointments and then cancelled and rescheduled several appointments when my tenant has waited in for them. I also used them for a gas safety certificate for a different property and they also didn’t turn up when arranged, and then didn’t send the certificate because the engineer had put the wrong name on it, so I had to chase it several times as the council were chasing me for it, as it’s a license condition. I thought this company would save me time, but it’s been a nightmare, please avoid.

I ordered 5 ECIR checks, paid for 5. Safe 2 are trying to charge me for 7 and I repeatedly get a reminder to pay. I have raised a complaint weeks ago, but still getting reminders.

Well this is an absolute joke. 27/3/26
Gas certificate suppose to take place on a pm slot. Time was approaching 5pm still no engineer. So I phoned safe 2 there reply was the engineer is stuck on a major job, so will not be attending today, good job I phoned. Was asked to make another appointment 4/4/26. This was an am slot. I've waited from 8am to 1pm. Nobody showed. There's been no contact at all saying they wasn't coming. So that's 2 times now I've waited. The two occasions I've took time off work losing earnings. So guys if you have appointments with these please follow it through on the day

Very helpful planning and quick completion. Very good communication wioth the office

Very pleased with all aspects of the service we received
They managed our large portfolio with no issues.
Would highly recommend.

I have never dealt with such a chaotic and inefficient company.

I asked them to do an EICR for a landlord and despite the portal not allowing you to book an appointment without paying and an email from them confirming payment had been made they issed two separate invoices for the same job.

I spoke to their customer support team who confirmed the invoices had been cancelled. Then several weeks later I get an email advising that I had an overdue invoice!! Another email to customer support to advise that I had already paid prior to the appointment.

The EICR then arrived with the wrong name on it so yet another email before the certificate was finally issued in the correct name.

Today I received yet another email advising that they needed to do an EICR and to log onto their portal with my availability. I pointed out they only did one a few weeks ago. You really couldn't make it up. Absolute incompetence.

Avoid, they provide a poor service, expensive remedial work, do not call back and are still hassling my tenant by email and SMS despite the test having been completed. The initial EICR was conducted and apparently the RCD failed. The quote to rectify was very high because they use out of region electricians. My quote includes 2 hours plus travel time .. £300+ to replace a £50 RCD! This is disappointing as they are owned by NLRA and I hoped would simplify the Landlords task but I am having to spend a lot of time sorting this out.

Hi, Iv worked with these guys for a number of years. Always sound with me so no issues this end. Jess and James are all good.👍

Hi i am a tradesman who works for safe2 over the 3/4 years,they are good to deal with and book jobs in for you they are well organised.If you have any issues james and jess are they to help out.

I’m a tradesman for Safe2 for the last several years!
I can honestly say the staff are amazing!
Jess and the gang are always quick to help!
5 stars from me always!

Fantastic well organised company highly recommended

I’m an engineer who does landlord certificates for the company and haven’t had any problems so far. Only reason it’s a 4 star is payment is a little slow but always get paid. I deal with Jess and she always communicates well and organises jobs well.

Great company to work for - very professional

The scoring for this company speaks volume. They are shambolic. They ignore every email or any request for a complaints policy or escalation. My tenant provided 6 separate days / times. They have STILL not attended, refusing any request for returning my money I paid to them two weeks ago - PLEASE AVOID!!

Contractors avoid. Communication by WhatsApp, Takes days to get a replay. Payment is very slow and always have to chase, Never called back when promised.