Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
Company replied
Steve Ionescu was beyond fabulous. He let me know when he was coming, explained everything when he came, came back the next day and installed it -- and stayed until everything was working and I under... See more
Company replied
Company details
- #4 of 7 best companies in Home Automation Company
- #8 of 14 best companies in Security Service
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very professional but friendly
Very professional but friendly. Explained every thing that was done
October 1, 2025
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear our team was both professional and friendly, and that everything was explained clearly. We appreciate your trust and the chance to serve you.
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Wonderful experience
Davon was very professional, polite and knowledgeable, as well as respectful of my home. He answered all questions and was very patient.
September 18, 2025
Unprompted review
Reply from Safe Home Direct
Thank you for sharing your experience! We’re so glad Davon provided professional, courteous, and knowledgeable service. We’ll be sure to pass along your kind words — he’ll be happy to know he made such a positive impression.
We need 2 remotes for a husband and…
We need 2 remotes for a husband and wife. Promised the second remote but have mot received it.
The old alarms weren't removed from the front and back door. Cancelation notification to previous company was not initiated promptly which caused 2 security system payments for September.
September 3, 2025
Reply from Safe Home Direct
We’re very sorry for the inconvenience and delays you’ve experienced. That’s not the level of service we want our customers to have. We’ll have a representative reach out right away to ensure your second remote is delivered, the old alarms are removed, and the cancellation with your previous provider is fully resolved. Thank you for bringing this to our attention — we’ll make it right.
Representatives Elliot and trainee…
Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in front of house which actually turns and follows human beings that walk in front of my house and records so I can even share with family and friends when needed. Wife and I are alerted anytime anyone walks in front of our home. Very pleased
September 8, 2025
Unprompted review
Reply from Safe Home Direct
Thank you for the amazing feedback! We’re thrilled to hear that Elliot, his trainee, and Jose provided such prompt and detailed service. It’s great to know you’re enjoying your new camera system and the peace of mind it brings. We truly appreciate your trust and kind words!
the workers
September 2, 2025
Reply from Safe Home Direct
Thank you for your feedback! We appreciate your recognition of our team and the work they do to keep our customers protected and satisfied.
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The job is yet to be completed still…
The job is yet to be completed still waiting for parts.
September 1, 2025
Reply from Safe Home Direct
Thank you for your patience. We understand waiting for parts can be frustrating, and we’re working to get everything completed as quickly as possible. Our team will stay in touch with updates until your installation is fully finished.
The representative and installer were…
The representative and installer were very nice and professional. It was a pleasant transaction.
July 31, 2025
Reply from Safe Home Direct
Thank you for sharing your experience! We’re glad to hear our representative and installer were professional and courteous. We appreciate your kind words and are happy everything went smoothly.
It makes you feel safe.
Friendly people, explained everything well, up dated everything, and installation was a pretty fast. Love the new box on the security system and it shows beautiful pictures.
July 31, 2025
Reply from Safe Home Direct
Thank you for your wonderful feedback! We’re happy to hear our team made you feel safe and that you love your new system. It’s great to know everything was explained clearly and installed quickly — we truly appreciate your trust and support!
The 2 gentlemen that was here and did…
The 2 gentlemen that was here and did the work was awesome very nice and they did a wonderful job ..
.
July 31, 2025
Reply from Safe Home Direct
Thank you for your kind words! We’re thrilled to hear our installation team did an awesome job and made a great impression. We’ll be sure to pass your compliments along to them — they’ll really appreciate it!
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Very friendly and knowledgeable
Very friendly and knowledgeable. Immediate installment and explanation of the system. Luckily knowledgeable in a lot of areas like assisting with phone workings and passwords 😊
July 31, 2025
Reply from Safe Home Direct
Thank you for sharing your experience! We’re so glad our team was friendly, knowledgeable, and able to help with more than just the installation. It’s great to know everything was set up quickly and clearly. We truly appreciate your trust and kind words! 😊
Lucas was Great and Matt was Great as…
Lucas was Great and Matt was Great as long as the system works Great it would Great so far Great
July 31, 2025
Reply from Safe Home Direct
We love hearing that Lucas and Matt took great care of you! It’s great to know everything’s working well so far — thank you for sharing your experience and for choosing Safe Home.
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear you found our team informative and professional. We appreciate your trust and the opportunity to serve you.
Excellent Service and Price
John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how to use the system. Their speed and concern were excellent. The price offered was excellent as well.
June 30, 2025
Reply from Safe Home Direct
Thank you for the great feedback! We’re thrilled to hear that John and our installation tech responded quickly, set everything up smoothly, and ensured you were confident using your system. We’re glad you found both the service and pricing excellent — we truly appreciate your trust!
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Excellent customer service.
June 29, 2025
Reply from Safe Home Direct
Thank you for your feedback! We’re happy to hear you received excellent service — our team works hard to make every customer experience a great one.
Reply from Safe Home Direct
Thank you for your kind words! We’re glad our team’s experience and professionalism made a positive impression. We truly appreciate your trust and support.
Quite satisfactory.
May 31, 2025
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to know your experience was satisfactory and appreciate the opportunity to serve you.
I asked for a receipt of payment be…
I asked for a receipt of payment be emailed..still haven’t received it..my indoor cameras I have to constantly charge. As well as outdoor solar cameras after moving the cameras..also says my system cannot connect to server due to my WiFi after I bought an additional extender still the same problem.. smh..wished I didn’t get this! Not to mention I paid for 42 months of service etc up front in full!
May 30, 2025
Reply from Safe Home Direct
We’re very sorry to hear about the issues you’ve experienced with your system and the difficulty getting your receipt. That’s not the level of service we strive for. Our team will contact you directly to resend your payment receipt, review your Wi-Fi and camera setup, and ensure everything is working properly. Thank you for your patience — we’ll make sure this gets resolved quickly.
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Lack of service
You have no technicians to do the work when needed even after thirty days. The salesman who came to my home said that it was a local company and its way on the other side on the map and then after canceling the contract they came and got their equipment back and took more than their equipment.
February 28, 2025
Reply from Safe Home Direct
We’re very sorry to hear about your experience and the frustration this has caused. This is not the level of service we aim to provide. We’ll have a senior team member reach out right away to review what happened, ensure any missing items are returned, and make things right. Thank you for bringing this to our attention.
There's a message on the box
There's a message on the box. I sent a message to the person that sold it to us. Nothing has been done. Also the camera isn't working, when someone is on the porch.
April 1, 2025
Reply from Safe Home Direct
We’re sorry to hear about the issue with your system and the delay in response. This isn’t the experience we want for our customers. We’ll have a team member contact you right away to help resolve the message alert and get your camera working properly. Thank you for your patience.
Very patient and explained things as…
Very patient and explained things as they should be explained. Happy to always have someone that can come out and help me.
April 25, 2025
Unprompted review
Reply from Safe Home Direct
Thank you so much for the kind words! We're thrilled to hear you had a great experience. Patience and clear communication are what we aim for, and it’s always our pleasure to be there when you need us. We truly appreciate your support!
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