Safe I.S. Ltd Reviews 

267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the smooth, timely, and well-organized sessions. Many people appreciate the knowledgeable and friendly staff, noting their helpfulness and pleasant demeanor during visits. Reviewers frequently mention the excellent advice provided, ensuring compliance with current regulations and a thorough approach to fire safety. The service is often described as outstanding, with many consumers expressing their satisfaction and intent to continue using the company for various fire safety needs. However, some customers also noted a slight hiccup with one trainer due to logistics and timing, and issues with internal office communications.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more


Company details

  1. Fire Protection Service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(267)

50 reviews in the last 12 months

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Rated 2 out of 5 stars

SAFE IS Engineers are great

SAFE IS Engineers are great, helpful, informative and effective. The reverse is true of their office internal communications. You have to chase everything and are told they will get back to but that is not the case. SAFE IS suggests they are a one stop shop for all Fire Safety, and whilst they do offer all the services, you have to contact each department for a different service, very frustrating. Why not have a single customer services team who coordinate all customer requirements rather than the siloed system they currently have.

October 1, 2025
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Dear James,

Thank you for taking the time to leave such detailed feedback. We sincerely appreciate you highlighting the positive experience you had with our engineers; we are very proud of our team in the field and are delighted to hear they were helpful, informative, and effective.

We are, however, very sorry to learn of the frustrating experience you had with our internal office communications. The standard you described is not in line with our expectations.

Regarding our departmental structure, our teams are structured this way because each area of fire safety (such as fire alarms or risk assessments) is governed by its own distinct and complex legislative requirements, reliant on different skillsets and qualifications. Having dedicated specialists, who are experts in their fields, ensures our customers receive the most accurate and compliant expert advice, which must be the priority when dealing with fire safety.

You are absolutely right to connect this with the communication issues you experienced. It appears our internal communication that should tie these specialist departments together for the customer may have failed on this occasion, and I sincerely apologise for the frustration it caused.

I would appreciate the opportunity to investigate this personally. If you would be willing, please contact me directly so I can understand the specifics and ensure we learn from this.

Thank you again for your review; it is invaluable in helping us improve. I look forward to speaking with you shortly.

Kind Regards,
Liam Peskett
Managing Director

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Rated 4 out of 5 stars

We have used Safe I.S for over 10 years…

We have used Safe I.S for over 10 years for fire risk assessments. The assessor's are very helpful and advise on any issues. We've also used Safe I.S for training which has been delivered to to a high standard and very informative.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Fire Safety Training

We have used Safe I.S. for our Fire Safety Training on two occasions and have been extremely satisfied with both the knowledge and delivery of the training provided by Nick. We would not hesitate to use their services again in the future.

July 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Sue Mandry

We have used Safe I.S. for testing the Fire Alarm, Emergency Lighting and Electrical Installation for our Scout Hall. The Engineers have been very professional, friendly and always arrive on time. Their friendly help and advice have ensured our hall is safe for our young people and as a Charity, their prices are fair and reasonable. We highly recommend Safe I.S.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Using Safe I.S

We have use Safe I.S since we moved into our building some 11 years ago. And can say that the service and professionalsm of this company has always been excellent. Engineers who attend are punctual,polite and extrely tidy and office staff are very helpful, again very professional and very informative. I would have no reservations in recommending this company to anyone who is looking for a this type of service that Safe I.S gives.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Clear and professional assessment

We used Safe I.S. to complete our Fire Risk Assessment again this year. The assessor was friendly and professional, and the report was delivered with clear recommendations. Appreciate the structured layout and supporting photos.
Overall, a smooth and professional service.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent choice for your fire risk assessments

Once again excellent service from the team at Safe I S. We have been using them for several years now and recently had five individual fire risk assessments carried out for our business. All in done in a professional timely manner. Final reports delivered promptly immediately after payment had cleared. Highly recommended.

June 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Safe IS review

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestly say that every member of staff that has visited us has been friendly, knowledgeable and a pleasure to deal with. Thank you!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and very very helpful

Knowledgeable and very very helpful

We have used Safe I.S Ltd for a number of years for different things and they have always been brilliant, Grant who has been doing our Fire Risk Assessments always goes above and beyond, the company is very professional and I would thoroughly recommend them

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

We recently had the pleasure of working…

We recently had the pleasure of working with Safe I.S. Ltd for fire warden training at East Croydon Medical Centre, and we couldn’t be more satisfied with the experience.

The training was well-structured, informative, and highly engaging. The trainer demonstrated excellent knowledge and delivered the session with clarity, making complex fire safety procedures easy to understand for all attendees. The practical elements were particularly useful, ensuring our team feels confident and well-prepared to respond in the event of an emergency.

Feedback from staff was overwhelmingly positive, with many appreciating the hands-on approach. It was clear that the session was tailored to the healthcare environment, which added great value and relevance to the training.

We highly recommend Safe I.S. Ltd to any organisation seeking professional and effective fire safety training.

— Bruna Batista
HR & Compliance Lead
East Croydon Medical Centre

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Always provide good service

Used Safe I.S. on many occasions and always provide good results.
Office staff always polite and professional and certificates sent promptly.
Would certainly recommend Safe I.S. to anyone looking to book fire safety courses

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Lee carried out our annual fire risk…

Lee carried out our annual fire risk assessment.
He was very professional, knowledgeable and extremely helpful.
We have also had our Fire extinguishers check carried by Oscar who was also very helpful and professional.
Safe I.S. Ltd is a brilliant Company who seem to employ brilliant people!

May 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Safe I.S fire Marshall training

Safe I.S. was very competitively priced and produced great service, from the Booking process with Charlie to Sallie's great delivery of the fire warden course.
We would recommend them and will look forward to working with them in the future.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Training Provider

We always rely on Safe I.S to deliver our annual Fire Warden training session.
Every trainer we have had has been incredibly knowledgeable and provided a comprehensive session that our staff enjoy participating in.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Very competitive price given for our Fire Risk Assessment. Good communication throughout. Grant carried out the assessment very professionally and was helpful in response to any questions I raised. The report was produced in a matter of days.

February 26, 2025
Unprompted review

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