Safestyle Reviews 

Reviewers and potential customers: See my Anglian Home Improvements review. Trust your gut, the employees of the unholy trinity of window and door companies will lie to you. They will try to insult your intelligence and assume you have no capacity to fact check their nonsense. If you are unfortunate enough to have taken up their services, take photos of literally everything prior to them attending, whilst in attendance and after they leave, be prepared to seek out an informal qualification in window and door installation in the likely event they cut corners and lie about it.
They will assume you’re stupid and they are the experts of which I’ve yet to see proof of.

CHECK YOUR NEW INSTALL CLOSELY - things to look for but in no way limited to, excessively wide casing trims particularly where previous windows had none or very narrow ones (indicative of incorrect measurements taken and windows being way too small for the space, or shoddy unsealed inner parts, damage, incorrectly prepared frame structures) lack of sealant under outside window ledges which leaves screws exposed, warped and/or cracked door frames (often signs of not correctly placing packers behind fixing screw points) well overshooting the inch wide jamb space available to insert fixing screws, particularly where they compress the weather seal seat (raised lip that is part of the door right off the production line and goes all the way around the jambs of windows and doors) this is a sign that they did not bother to screw pilot holes which is standard practice and they likely did that rather than arrange for the structural frame to be correctly prepared and/or due to be too lazy to use packers. Increased general noise rather than a reduction after new install (like neighbours talking normally in their garden) pay attention to whether the chatter is louder in certain spots of the same room as this can help identify where inadequate insulating sealant has been used, and can be a sign of inadequate sealing of the inner workings and/or incorrect sealant being used overall. Sudden appearance of damp spots or rapidly growing black mould. Check in the crevices of smaller windows and frames to make sure screws are in properly and all accounted for, and check the window jambs to ensure the screws have not caused warping of the frame, and not rubbing against or overlapping/warping the black seal/gasket. Check glazing seals for any warps, damage or compressions, no matter how small. They will state that it won’t affect the speed at which the argon gas escapes, but any defects will contribute to this. Seal defects will also add to an increased level of outside noise due to the scientific nature of how noise reduction works. Check the joins inside and outside for gaps, check that where window casings trim and general trims are used, they are adequately sealed all the way around, both inside and outside. Check that behind door hinges are adequately sealed, check that doors are flush when closed and handle pulled up, and that windows do not feel stiff to open and close (this might be due to lack of lintels which is more common in old properties where their original windows were built to be a structural element, when these were removed in favour of Upvc, not all contractors would have added lintels due to building regulations being less strict then. Upvc windows are not structural elements and it shouldn’t be assumed that the structural frame has adequate support just because there were pre existing plastic frames fitted. You should not be able to see the jamb from outside with the door closed, check they have installed safety glass at all risk points and the glazing is correctly marked (see building regulation guidance for risk point requirements.

In public responses across multiple profiles, representatives referenced Anglian Building Products as a shared department and described related brands as sister companies. Based on this, I considered it appropriate to reference the wider group context when leaving feedback.

Looking to purchase a new front door… had a gentleman called Callum that wanted to chat.. already input all my credentials online he then asked for them again.. want to book me in for a home visit to have my door measured up.. couldn’t give me a price until this was done.. he became quite rude when I said forget it I’ll go elsewhere.. told me Everest were the same as he assumed I would go there instead all I wanted was an idea it’s easier to buy a car than a door!!!… check all negative reviews imaging what would happen if something went wrong if I had ordered.. the staff need to go to charm school…

We would like to sincerely thank V J for taking the time to visit. His professionalism, knowledge, and respectful manner were truly appreciated. He conducted himself impeccably and represented your company to a very high standard. V J is clearly a credit to your organisation, and it was a pleasure dealing with him. Please pass on our thanks and appreciation.

We were due to get our windows installed on the 12th but the installers were not made aware of the job until the morning of. This is understandably not the installers fault but rather the team coordinating. Then when they arrived the next day, the depo never provided handles for the windows, so we have been left with mismatched and missing handles. There was also a crack on the window upon installation which I had noted down on the sheet to say; but I was told it was all sorted as someone was going to come out a fix it. It's been 16 days since the install, and we are yet to get the handles and the crack fixed. We have had to call every few days to chase and are always assured someone will be in contact with us, but we have had absolutely no communication. The staff who work on customer service are lovely and polite, but the local office is really poor and dragging out a very fixable issue. This has went form such a good effective experience to now being a bit of a nightmare. We have tried to be patient but after spending a chunk of money on windows our patience is wearing thin.

Edit: Just to edit and say when we managed to get in contact with someone they were extremely quick in sorting the issues and the guy who came around to do the repairs was very nice. Overall, it has not been a fantastic experience but everyone has been incredibly helpful.

I had so many issues, that are being echoed throughout these complaints. From mis-selling of contracts, to mismeasured doors that left my property open for weeks on end! Missing deadlines, appalling customer service, damage to my property. When I wanted to raise a complaint I was threatened with legal action. Disgusting behaviour throughout. Now they refuse to speak to me so I am preparing my own legal action against this company and would urge many others that have had similar issues to consider this. This is the worst, most unethical company I have ever come across and I WILL taking them to court as the refuse to co operate once they have your money!

Big thank you to Martin Carter for fitting our door , very professional and a good guy.

From the original quote I felt a lot of pressure to go ahead with ordering, but after a negotiation on price went ahead as a friend had a great experience. They called a couple of days before the installation, to say they had accidentally ordered one pane and side post of the bay window in brown. I felt a lot of pressure by the team to go ahead with the installation , with insurances that they would get it sorted asap. Stupidly, I agreed. The installers were nice enough and did a good job. However the customer service was terrible, they made me feel completely stupid and in the wrong for asking questions. Few weeks later they had the right coloured pane, but no when a different installer showed up they said oh no they haven't ordered the right bit. I felt a lot of pressure to sign off the finance agreement, which I said absolutely not as the job wasn't done. As soon as I said that the installer left rapidly, I was left feeling very badly about it all. Finally it was sorted after another few weeks. The area manager promised to come out and view the job. He never bothered, I had a lot of 'its not my job, I'm just doing this as a favour.' He also promised a good will gesture for all the inconvenience and that never happened. The windows are lovely, but the customer service was absolutely terrible.

We just had our new front door installed and it seems fine. But I'm not happy that I will need to use a key on the inside to lock the door every time I come in.
This was never mentioned by the salesman who came round, or the guy who came to take measurements and discuss the options. I'm sure we talked about not getting locked out when closing the door, which is what we wanted (happy to lock it from outside every time we need to), and he could see what we currently had on the other door. I just wanted it to work the same as what we had.

I don't understand why anyone would choose that design feature of needing a key to lock from inside. Our previous handle required key on the outside to lock and on the inside you would put the handle up and turn the other handle, no key required. Needing a key for both sides is incredibly irritating.
It says this is for security so that people can't smash the glass and get in, but our door has no glass, it's just a solid door.
I wish they had made this clear and provided options for both methods. My fault for not realising sooner, but now we are stuck with this door handle that cost a lot of money and I'm already annoyed about, and it's only been installed for an hour.
I'll get used to it but I would prefer to be satisfied with the choice to go with these people.

Possibly one of the worst experiences of my life. They only came out to give me a quote and the salesman took a sh*t in my toilet and blocked it. The whole house stunk all day until the plumber came and unblocked the toilet . Yes the company paid for the plumber but it shouldn’t have happened in the first place . The salesman should have left the apt and sh*t himself in his car not my house .

Purchased a door from safestyle in 2021 and have had nothing but problems with it ever since. We had their engineers out twice and still continued to have issues.

I called in November as we were locked out of our house with our 3 month old daughter as the door had jammed again. I was told they had gone into administration in 2023 so they couldn’t help.

I was told to contact the warranty company but that they don’t have an emergency call out. The operator was very unsympathetic to the fact that I was a lone female stuck outside a door that had been supplied and fitted by safestyle with a 3 month old baby.

Awful service. Would absolutely not recommend

Pete O'Connor was our consultant this weekend and he was absolutely fantastic 😊. We were dubious about the process, expecting the "hard sell" or unrealistic prices for our budget....but what a great experience we had. Pete took the time to talk through the product specifications, our options, design ideas and all the cost calculations and breakdowns. Pete made the process easy, gave us confidence in what we were buying and added that personal touch to the process by getting to know us and not just selling to us 😁 Thanks Pete

Zero stars… totally stressed me out in a Really difficult situation regarding broken windows at my property. The rudest jack the lad sniffing and laughing on the phone told me ‘let’s be honest we can’t give you a quote without measurements’ (I had been previously told by sales team they can offer an estimate if I have rough measurements within a few cms and would then attend property to measure up properly.). I haven’t been spoken to so rudely for a long time… shame on you. Property with potentially 15 sash windows to replace and you’ve certainly lost my business.

Terrible communication. Our measurements were taken weeks ago and all I want is a rough idea of when to expect installation. I have called twice and both times told to expect a call back, which never came, I've sent multiple emails, to no reply. I have no idea if they will be fitted in the next 3 days, 3 weeks or 3 months as no one is replying to me.

Two first class operative.Kept us informed at all times and where always pleasant.

The initial price quoted was far higher than competitors (over 3 times). As soon as I questioned, significant discounts were immediately offered, which made the pricing feel dishonest and artificially inflated. This undermined my trust in the company and I declined to go ahead.

We had used Safestyle before and when we moved home we naturally chose to use Safestyle again. Unfortunately our experience the second time has not been good. The windows initially seemed OK but we were asked to make that decision within the time space of the fitter finishing as to get the job signed off so that we would pay them. This was our mistake because we felt pressurised we did not look fully at all the windows and doors as carefully as we should have. The fitter assured us that the issue he had with the patio door handles being incorrectly sent would be resolved shortly, a cover strip to cover the fixings would also be sent out as it was missing on the day of fitting. The fitter told us someone would be in touch to arrange for this to be done as a follow-up.
The next day when we cleaned the windows properly and we found a scratch over 25m in the front bay window. We also at that point realised that several of the other windows have not been cleaned properly in between the double glazed units leaving 'smears' between the glass which is not acceptable.
We initially rang the customer service number and made them aware as soon as possible so they could get back to us with an update. We have now been in touch several times to ask for further information about our complaint, however each time we call we are told that we will be contacted by someone within the company within the next couple of days. Our windows and doors were fitted at the start of November 2025.We are still awaiting anyone from Safestyle to contact us and it is now January 2026.We were going to use them for a relative to have their windows installed however now I would not recommended them to anyone in the future. Unfortunately they are very efficient to take the order and payment on completion but any follow up after the installation they are not interested In, despite the booklet telling you to contact them directly at Customer Services to get any issues resolved. We have tried as we said numerous times to get someone to help us with the issues however we wanted to now leave a review for anyone thinking of using Safestyle to think twice and go to another company.

After measuring on the day of the fitting the fitter said the window he had would not fit it was too small. After a further 2 measurements they came to fit the patio door on the day we had the worst weather due to a named storm. We had just had a new floor laid so didn’t want this fitted that day as the rain was really torrential, they wanted to still fit it. When they finally came to fit the patio door they fitted it incorrectly resulting in huge drafts coming in which blew our blinds. They finally came back and had to take it all out and refit it. It’s very substandard and for the high cost we could have got better standard for less if we shopped around. We chose this company as they promised to fit the new patio door before we had our new floor laid which didn’t happen due to the number of errors. Will never use this company again.

booked appointment 4 new door couldnt even turn up

One star is probably about the best I can offer. Day of installation one guy turned up sticking of weed and explained that the other two fitters got drunk watching the game the night before and didn't show. Workmanship is very poor with water ingress on one window causing damp. Can provide photos of apauling fitted door which was supposed to be high security.

I recently had french doors fitted in my frontroom,which was a normal window and needed cutting out for the doors to be fitted.As i am also a builder and have been for 30+ years and i am very judgemental of other builders in my home,so i would like to share how impressed i was with the work ethic of the workers doing the job.they were polite,tidy,quick,and professional and i would recommend then to anyone.