Safestyle Reviews 

Absolute shambles of a company when it comes to communication. Once you have finally accepted their price (after any "special discounts") communication becomes very poor. Our fitter (not his fault it's down to the logistics/planning team) should have arrived and started between 7 and 10AM on day 1. I called the office 3 times and each time got told he would be 30-40mins. He finally arrived at 3pm and only had time to fit 1 window so now it's likely the install will take longer than hoped. They also sent just 1 guy to do a lot of windows and doors!

The only reason I’m giving them a 2 star is due to the guys who installed the windows who were excellent.

Bought the windows and promised the world. Rang 14 times with no response or date given for installation. The only option on the phone lines that someone answers is the new business line.

Put a complaint in via email and received an automatic reply explaining someone would be in touch within 5 working days, 13 days have gone and still nobody’s contacted me. I even had a phone call from someone to do a survey on how my experience had been with the fitters a week before they were installed.

On install the two front windows were fitted on the wrong side and getting told I need to contact head office. I’ve been trying to contact them but at this point I think I will just live with it and learn from my mistake of picking this company.

I would not recommend them, unprofessional and next to impossible to get in touch with them.

I got a quote from these guys and three other companies, I never purchased in the end but out of all four companies that came out to quote, these were the most pleasant to deal with.

Paul was brilliant fitting. Did a brilliant job really happy. Defo use again

Had a new door and window fitted in March this year and I can’t fault the sales team. Nice down to earn guy and just to the point which I respected. I choose this company for the warranty etc and knew if anything went wrong wouldn’t be a hassle and it justified paying more than say a local firm to do it. On the day the door got fitted everything was going great and just as he was leaving I noticed on the new door a mark. I pointed it out to him so he touched it in. Still stood out so he said leave it a month or 2 then try clean it off. Left it awhile and did exactly that and no look. Raised it as issue In a email and took weeks before they got back to me even though the email response says they will be in touch within so many working days which they wasn’t. Now in July and last week I got a phone call saying they will come out on the 2nd and fix the mark and another part which is now bubbling. They mentioned they will text me a time slot the day before so could plan for it and surprise they didn’t. They turned up today when I was out and I was driving so not a lot I could do so understandable left but they don’t delivery on there word. I recently bought the rest off the windows I needed and originally was going to use them again but after the service I have received not a chance. Nice and straight forward taking my money but not on fixing the issues.

Edit,

I got phone call agreeing a date for them to come out and the lady on the phone mentioned I would get a call the day before. Surprise sunrise I didn’t. They turned up late afternoon and by that point I’d waited in long enough and went out so missed them. 2nd time same again. Another phone call and get it booked in but this time I got a time slot 08:00-10:00. Any guesses. Didn’t turn up. Waited till 12 and went out and got a phone call around 13:00 from the fitter which at least he rang. 3rd attempt now. Again they say they will call the day before I provide a time and as usual it’s not happened. Each time we miss one another the phone operator says I’ve missed the appointment when it’s not the case. Provide me a time and I’ll be in 100%. Understand stuff go wrong so can never truly say for definite but the service is just a joke.

Had a bad experience as it was and it’s just getting worse.

DO NOT BUY FROM THIS COMPANY!

They sold us a full set of windows and then after a week went bankrupt and the company was seized rhis has happened with them multiple times. We was promised 15 years warranty for the order and any issues someone will be out now have issues with our purchase and can NOT get anyone to help as we are no longer under this new “business” as a customer. The service is awful! There’s no help they tell you to go to the insurance for help which we did to be told they can’t do anything for us either because they don’t work in this trade. I repeat do not buy! 2 years almost of chasing for help

Had a new front door fitted by safestyle and I have to say that the quality and the workmanship were fantastic.
John who fitted the door was proffesional at his job and
friendly with it.Even cleared up.All in all a job well done.
Brilliant

Just had my patio door and window replaced and two windows in my bathroom they done a excellent job they didn’t leave any mess everywhere was left tidy I’ve had SafeStyle for years now would certainly recommend them well done Darren and Dan

I had front and back windows installed in a top floor (second floor) flat. They had to comply and be in keeping with the other windows in the block with dark wood appearance externally. However, I was able to choose white internally with chrome handles, which has made the flat look fresh and modern.
A little glitch initially, as I wasn't aware that the scaffolding involved would incur an additional cost and hadn't been factored into the quote. However, this was dealt with satisfactorily and I am pleased with the end result - the appearance and quality of the windows is excellent. They replaced old, wooden ones. I would definitely recommend the company and have chosen to use Safestyle again, in my own home.

Safestyle UK installed my windows in 2021 but they are now starting to mist up. I contacted 08008766275 to ask for a repair but was told that Safestyle UK had gone into administration and the new company Safestyle (who took the trading name of Safestyle UK) are now related to Safestyle UK and as a result are not responsible for repairs. Why are Safestyle still advertising as Safestyle UK on the website and are still using the same vans branded "Safestyle UK". Even the new website says" Safestyle UK". This clearly is a con and should be investigated by Trading Standards etc.

Its a fraudulent organisation. We got our windows and doors through them. The installation was quick but we have had so many issues since then. And safestyle does not honor the warranty saying the company went bust even though they are trading in the same name. They refer to another company called Install-sure who refers you to the credit card or bank depending on how you paid. So you are effectively in a viscous circle where you end up paying for poorly fitted doors and windows or if there are any problems.

Kevin came from Anglian he was very professional throughout. Cleaned up after him 👍👍👍 well done

Thanks for everyone sharing their feedback on safestyle uk I need double glazing on my house but thanks to everyone I will not be using safestyle uk

Where do I start. The salesman visited and assured my wife that the windows he was selling us were fine even though My Wife was dubious about the openings. We then paid our £6K deposit and a surveyor was arranged to make sure everything was ok and ready. The surveyor informed us that the windows sold didn't actually exist ( My wife was right), told us to rip up the original quote, and he would send us a new quote, and a mock up of how our house would look, via email, in 3 days time (this was 2 and a half months ago). after hearing nothing after 2 weeks we lost confidence, and requested a refund of our deposit, having not even received a quote. I rang after a few days to confirm that the cancellation had been processed as my Father in Law was getting calls from the pushy salesman. I was told that the calls would stop (they didn't), and the cancellation had been approved and I would have my deposit refunded within 28 days. 2.5 months later still not having received my refund. Keep getting told to wait another 28 days, all promises from them to call or email myself or my wife back never happen (5 call back we have been promised but never received). I am surprised they stay in business they are so incompetent. AVOID

Honestly the worst experience dealing with SafeStyle and I would advise anyone and everyone to avoid at all costs.
Safestyle sent one guy to fit a sliding patio door. To be fair he was good, arrived on time, advised he would put the frame of new sliding doors together to make sure the frame fitted before removing the current doors. All fine, so he removed the current patio doors, also damaging the internal wall, but hey these things happen. He then fitted the new doors and informed me he had an issue, Safestyle had made the doors 20mm too short and had to remove parts to get the door to shut. I now have a large gap in between the sliding doors and a draft.
After multiple calls to Safestyle customer service and failed ‘we will call you back’ notifications we had the excuse the sales rep for your area is on annual leave. There is no way your company has just one person who can resolve the issue.
Another sales rep finally calls to say that he will get someone to you tomorrow. He accepts it was their fault they only sent one guy on the job, but explained he was new and inexperienced and that he hadn’t fitted the correct parts to the door.
So we book a day off work, time arrives nobody comes, another call to Safestyle and told they will be 2 hours. No body shows again, another call to Safestyle and told someone will be there in 35 mins, that time passes and nobody arrives. Another call and this time demand to speak to the manager and he says someone will be with you in 1.5 hours and that time has now passed and still no show. Another call to Safestyle and told he will be 15 minutes.
A fitter from Anglian has now arrived and condemned the work done by the previous fitter. The frame isn’t straight and we are told it will all need to be pulled out and done again properly.
I booked another day off work for the following day and thankfully the Anglian fitter returned and spent 5 hours removing the door and frame to correct the work and fit the doors correctly. I only wished we had the Anglian guy come the first time round as he was a pleasure and didn’t leave until 9:30pm once the work was completed and the walls repaired.
This is the poorest of services and I can’t advise people enough to avoid Safestyle at all costs. You’ll be out of pocket and dissatisfied, while wasting time to sit in waiting for issues to be resolved.

This company is abysmal when dealing with a Complaint I logged with tandem, as they have been difficult after sales service. They keep dealing with my Husband, even though when I have the finance in my name and know contract law, still keep contacting my Husband, who has ADHD and ASD, so struggles over the phone. They put the incorrect colour furniture on door. Absolute joke to deal with if anything is wrong, pull your finger out.

Safestyle is part of the Anglian group who have a truly terrible reputation. The arrogance of the sales people is famous and you would do well to avoid them. I had Anglian quote two years ago and after arguing with the sales guy trying to force me to sign to get a deal the same day I eventually threatened them to leave my home. I accidentally assumed SafeStyle were better and requested a quote but they used the same self pressure tactics to try get me to sign on a SUNDAY! £1,300 for a door IF I signed TODAY and they tried to sell me credit I never wanted (obviously a commission bung there). If I didn't sign that day it was closer to £1,800. This company is all that is wrong with double glazing companies and would be best avoided. I emailed the rep to request removal and was repeatedly ignored leading to me calling head office and forcing them by law to do as I asked. In 2018 they were found guilty to breaches in data protection so from the start they have a terrible reputation. It seems that the only way to get anything like customer support is to write a review for them warning others about this company. Please do not take my word for this alone - you can use AI to give you an overview of SafeStyle windows and share it with others.

Shocking company using outdated sales tactics, Do better seriously !
I was visited by Stuart last week, pleasant enough guy, I realise I caught him off guard by cutting him short on his sales pitch and asked him to just give me a quote, his quote caused me to physically laugh out loud as it was 5k more than any other quote I’d had and this was for 1 front door !
Wait he said I haven’t applied any discounts yet and I’ll call my manager see if he can do anything, I allowed him to keep digging and I will admit to finding it entertaining anyway he calls his ‘manager’ 😂 this conversation was so rehearsed it was clearly a sales tactic they used hourly and by some miracle he manages to knock 65% off the original price
I informed Stuart I wouldn’t do business with a company so unscrupulous and I’ll take my business elsewhere
He packed up at the speed of light and as he was literally running up my drive he said I’ve sent you the quote anyway
He didn’t I never received a quote 🤷‍♀️
These sales tactics are outdated and immoral I seriously worry about the elderly who may wrongfully trust someone from this company and Stuart I hope you find that new job 😉 do better next time

In life , you pay for what you'll get for . their quality and the workmanship in this door is fantastic very professional cleaned up after them and it looks like they haven't even been there

Dan fitted our patio doors today, he did a fantastic job, the doors looked amazing and he left no mess inside or out. We were very satisfied and pleased . Thank you