Sahara Fresh Reviews 

386
TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

My delivery was supposed to come four days ago, I left a message to call me but nobody call yet. This is not complaining but I don’t know where is my delivery.

Rated 5 out of 5 stars

Sahara Fresh has been our family’s go to place for Turkish food for last couple of years. Thanks to them we are able to have a large variety of Turkish food, borek, pastirma, simit etc., regularly via... See more

Rated 5 out of 5 stars

Very good service and all frozen items came well insulated and cold. Pricing was good too. I was a little disappointed a couple of items got cancelled but that won’t stop me from purchasing my fave Tu... See more

Company replied

Rated 5 out of 5 stars

Half deliver was received but Sahara Fresh did everything to ensure the remaining items were received same day. Kept me informed of the problem that occurred and had a lovely lady deliver it personall... See more

Company details

  1. Grocery Delivery Service

Written by the company

Sahara Fresh - Halal Home Delivery Experts. Turkish, Mediterranean & Middle-Eastern products at great prices and convenience!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

386 reviews

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4.6

All reviews

(386)

12 reviews in the last 12 months

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Rated 3 out of 5 stars

My first purchase from Sahara Fresh

My first purchase from Sahara Fresh, delivered on 19-10-2021 with a problem. There was two boxes with Haloumi cheese, each box was containing two, 2Kg buckets. One box came with very good condition. Second box came with leaking salty water of haloumi cheese bucket, because the lid of the bucket was open (the lit was not properly closed). Also there was another problem with second bucket too, the seal of the lit was broken. Under these condition it was impossible for me to accept because of hygienic reasons. I complained to Sahara Fresh and they replaced the two bucket of haloumi cheese after a couple days and they took back other two. I suggest them to be more careful when they packing the goods for delivery in future to earn 5 star rating.

October 24, 2021
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Reply from Sahara Fresh

Hi Ali,
Thanks for ordering with us and taking your time for the review!
We tried our best to act quick to solve your complain and keep the communication flowing. All related departments informed about the issue, we are taking all precautions needed to prevent this to happening again.

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Rated 5 out of 5 stars

Perfect service

Perfect service, food quality and delivered with care.

October 22, 2021
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Reply from Sahara Fresh

Thanks for ordering with us, your positive feedback appreciated.

Rated 5 out of 5 stars

Delivery with a smile

Great fresh products and delivery with a smile! The man delivering my order thanked me for my order which is so refreshing! All items were fresh and will definitely shop here again!

October 20, 2021
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Reply from Sahara Fresh

We appreciate your feedback Yasmina

Rated 4 out of 5 stars

FOOD FRESH

FOOD FRESH , COMMUNICATION PRETTY GOOD , DELIVERY SERVICE 👌, DEFINITELY RECOMMEND!!!

October 20, 2021
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Reply from Sahara Fresh

Thanks for your feedback Maria.

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Rated 3 out of 5 stars

My first delivery was fantastic from…

My first delivery was fantastic from them, fresh clean and everything packaged well. It was excellent. My second delivery was messy with holes in the meat bags and juiced leaking to the bottom of box and mixing from chicken and meat. I contacted them and they replied immediately apologising and assured me this will not happen again. I will take their word and try again, because they did so well the first time around.

October 20, 2021
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Reply from Sahara Fresh

Thanks for your honest review Anushka, we appreciate your understanding. It was great to chat you on the phone, all related departments informed and we are taking necessary precautions to prevent this happening again.

Rated 5 out of 5 stars

Great choice, clean and trusted

Simple online shopping experience, lots of choice. Meat and deli range are great. Plus contactless delivery

October 19, 2021
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Reply from Sahara Fresh

Thanks for the positive review Ali.

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Rated 5 out of 5 stars

Sahara Fresh have excellent customer…

Sahara Fresh have excellent customer service skills and friendly staff. The produce/products are fresh and delivery is prompt. Although I have had a few minor issues such as products missing from my order, the Sahara team attended to re-delivery of the missing products on the same day and the issue was rectified straight away. I am happy with their services and products.

October 15, 2021
Rated 5 out of 5 stars

Service was great

Service was great, delivered on time. Communication was prompt and very helpful. Especially Mr. Ulaş who was there to answer all my questions online and over the phone.

October 14, 2021
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Rated 3 out of 5 stars

Some of my order is refunded although…

Some of my order is refunded although it was still available online if the product was not there it is supposed to be still available
They call to change the delivery date to the next day and on the day of delivery I didn’t have any sms or anything

October 13, 2021
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Reply from Sahara Fresh

Hi Mennatallah, Thank you for your constructive feedback. I've checked your order and refunded products are from fruit & veg and butcher section which means they will be restocked at no time. Unfortunately some days, these products may run out. I'm sorry for the inconvenience, I'll call you to explain everything in detail.

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