Saia Beauty Reviews 

2
TrustScore 3.5 out of 5

3.4

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Company details

  1. Health and Beauty Shop

Written by the company

SAIA is a London-based beauty brand for women who've outgrown the noise. We make refined, long-wear makeup designed to hold through real days: layerable formulas, considered shades, and quality that earns its place in the routine. No trends. No drops. No drama. Just makeup that works. If something isn't right, email us.


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3.4

Average

TrustScore 3.5 out of 5

2 reviews

5-star
4-star
3-star
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1-star

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3.4

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(2)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Shein/Temu quality of product

Product came quickly but that’s about the only positive thing to say.
The lip tint/velvet lip stick I bought was £24 and genuinely looks and feels like something from Shein or Temu. The packing looks cheap and nothing like the photos. Really disappointing as I thought I’d treat myself to a nice lip stick and just feel scammed to be honest.

September 12, 2026
Unprompted review
Saia Beauty logo

Reply from Saia Beauty

Hi Charlotte,

Thank you for taking the time to share this, and I'm sorry the lip tint didn't live up to what you'd hoped for. That's genuinely not the experience we want anyone to have.

I do want to gently push back on one thing, though. SAIA is not a scam. Every product is the result of months of work, made with intent and produced to a standard we're proud of. So the finish and packaging you've described aren't what we recognise, and I'd really like to understand what went wrong.

I can see you've already emailed us earlier today, so we have your message and will be responding to you directly there to look into this and make it right.

The Saia Beauty Team

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Rated 5 out of 5 stars

Really lovely products

Really lovely products. I have bought twice now.

August 29, 2026
Unprompted review
Saia Beauty logo

Reply from Saia Beauty

Hi Sacha,

Thank you so much, this really means a lot. A second order is the best compliment we could ask for, and we're so glad the products have earned a place in your routine.

The Saia Beauty Team

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