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Sailpost è un primario operatore postale che conta oltre 140 uffici operativi e oltre 500 punti, tra sportelli e strutture operative periferiche. SAILPOST basa la sua forza su un network di Agenzie postali in franchising. Ogni Agenzia è ulteriormente collegata a Punti Posta sul territorio per essere sempre più vicino al Cliente.Tutti gli uffici SAILPOST sono collegati tra loro e con centri di smistamento nazionali e regionali. SAILPOST offre un' ampia gamma di soluzioni di comunicazione postale secondo le diverse esigenze del Cliente.
via del Fischione 19, 56019, Vecchiano, Italy
2.1
916 reviews
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The package, arrived in Italy from USA, was handled by Sailpost, which didn't send me an email, giving me the option to have it delivered to a collection point. I had to wait all day at home!!!
I ordered Christmas presents online and the shopping company delivered through Sailpost. My parcel never arrived and I found out that they 'could not deliver it'. However, we don't know how it was possible: on the given day, I was in lockdown with my family, there is a full-time doorman in the building (was working that day), I was never contacted in any way to inform me about the failed delivery. They claim that they resent the parcel to the sender. The sender denies it and Sailpost fails to provide a document of this returned parcel. They simply lost or stole the items. They don't answer to the phone and have no reliable tracking system, just say and write whatever comes to their mind.
Envelopes and parcels are not delivered to my address.
Unfortunately some Amazon sellers use Sailpost. All the orders despatched by Sailpost appear to be delivered, but are not.
Their fake "delivered" tracking report renders difficult obtaining a refund for the lost package.
Even normal business correspondence is never delivered. They never deliver letters from my building manager, who unfortunately uses Sailpost to send out documents.
I have written out of my vendor list the amazon and ebay sellers who I know ship through Sailpost.
Simply thieves,
The packages disappear into thin air ... deliveries are delivered on the tracking on line but it is not true. If you make the complaint, they answer that there was no signature and they left the package on the box, for complaints you have to contact the seller, easy isn't it?!?
Vergognosi. Oltre la totale impreparazione dei dipendenti del call center, la mancanza totale di professionalità: merce dispersa/mai spedita. Un consiglio, se non siete competenti in qualcosa non fatelo, per il bene della società.
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