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2.6

Poor

TrustScore 2.5 out of 5

5 reviews

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2.6

All reviews

(5)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use this company

Do not use this company. The case i ordered was extremely poor quality plastic as well as did not fit correctly.
After emailing their customer service realised they were in Portugal....they then said id get refund, changed their mind, said give me 30% or I had to post to them. I did post back and still no refund. Now weeks later just had parcel returned to me as they didnt accept the tracked parcel. They are just robbers!

July 25, 2026
Unprompted review
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Rated 2 out of 5 stars

Poor customer service

Buyer beware, these items are made in Portugal, hence the high shipping cost.
Any issues with the item, your fault or theirs, you have to return and pay to shit to Portugal. There was no consideration in this and don’t want others to fall in the same trap. Especially for something that is no better locally sourced

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed with Salavisa and…

I’m very disappointed with Salavisa and their product quality. I take good care of my belongings and chose what I thought was a high-quality, premium phone case, but it turned out to be a huge mistake.

After only normal daily use (carried carefully in my handbag), the case got scratched, even by the power bank it was supposedly designed for. It broke completely after falling once.

When I contacted support, they admitted it was a coating issue but refused a refund. We eventually agreed on an exchange, but the replacement had the same problem: after just a week, it scratched again and lost its color.

I reached out once more, only to be told it was my fault for how I “used” the product, apparently, putting a phone case in a bag or next to a power bank is considered misuse!

After five months of back-and-forth emails, they finally agreed to issue a refund. A month later, the refund still hadn’t been processed. When I followed up, they reversed their decision and said I wouldn’t receive my money back after all, which I’m quite certain isn’t even legal.

Terrible quality, overpriced products, and an even worse customer experience. Would not recommend this company to anyone!

October 26, 2025
Unprompted review
Rated 2 out of 5 stars

Looked great on site but product cheap

The product and colour and personalised text on the site looks much better on screen than the actual product which looks pretty cheap. It’s not worth the money and the extra delivery to the UK. Buy something else instead. Really disappointed. I’d like a refund.

July 10, 2025
Unprompted review
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