Salontotal Reviews 182

TrustScore 3.5 out of 5

3.3

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Company details

  1. Cosmetics Store

Written by the company

Produits professionnels pour les cheveux, la peau et la beauté ✓ Commandé avant 22h00, expédié aujourd'hui! ✓ Prix équitables


Contact info

3.3

Average

TrustScore 3.5 out of 5

182 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Good experience from order to delivery

I found the product I was looking for which never seems to be in stock these days anywhere else. Reasonable price, even 10% off.
Ordered processed immediately and Delivered within the week
Would happily use again

November 8, 2025
Unprompted review
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Rated 1 out of 5 stars

NEVER RECEIVED MY PURCHASE OR A REFUND

It is not possible that as a client I need to email their customer service 4 times and wait at this point several weeks from my purchase without receiving my order or a refund. Still nothing has been done about it. I have fully paid for my order and never received it and I feel that they are not willing to cooperate or look into the matter further by doing their diligence. They definitely lost someone who could have easily been a recurring client if treated differently.

September 10, 2024
Unprompted review
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Reply from Salontotal

Merci pour votre commentaire ! Tout d'abord, nous nous excusons pour le désagrément, c'est ennuyeux d'entendre que vous n'êtes pas satisfait. S'il y a des problèmes ou que cela prend du temps, nous chercherons une solution appropriée avec vous à tout moment. Si vous n'avez pas encore reçu votre produit, nous aimerions savoir quel est le problème. Pourriez-vous contacter notre service clientèle ? service@salontotal.fr

Sincèrement,
l'équipe Salontotal.

Rated 3 out of 5 stars

It's ok.

It's ok.
I wish they would respect the shipping time. It said 3-5 days but it took longer and I could have bought it on amazon for cheaper lmao

August 8, 2022
Unprompted review
Salontotal logo

Reply from Salontotal

Our apologies for this delay! If there is anything we can do for you, please let us know.

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