Saloure Reviews 44

Sadly the same as everyone else on here . Ordered my daughter 2 items for her birthday back at the start of February this year (2026) I messaged to ask where the item was around 2-3 weeks later. I had a reply quickly saying it was lost in transit and they would refund me. We are now in April, have chased multiple times but am now being ignored.

I never received the product or got a refund. Their customer service kept delaying and then stopped answering all together.

Pretty much the same experience with all the other reviews, low life scum bags, took my money sent me an email to confirm the order, 2 months after I had ordered I checked their tracking page & just kept saying in progress. Emailed their support team & like all the other customers got an email back apologising for the delay, following a further 3 emails I was told it had gone missing @ they would issue my refund.
Now in April, ordered in January 2026 & just not getting a response or acknowledgement.
I will be setting up the dispute & applying for a charge back through my bank in The morning.

AVOID this company like the plague its a scum bag set up to take your money & run!!

Company - SALOURE

Took money. They gave me a tracking number that still shows as 'processing' some 4 months later.
I asked about delivery - no reply.
I asked for a refund - no reply.
My money is gone.
STAY AWAY FROM SALOURE.....

Never received product and no refund was issued back.

Ordered toddler toy, never received on contacting support team named Alyssa she said item is lost in transit, will send refund more than a month now haven't received refund, support team has stopped responding to emal. Absolutely Fraudulent.

I ordered for my granddaughter 1st birthday. All I get it's in transit , with the currier. Then will refund never recived this . Do not orderefrom here

Wouldn’t touch these with a barge pole. They said my item was lost in post and would refund me. Still waiting 3 weeks later. DO NOT ORDER FROM THEM

I don't even want to give any star . Its worst app and service . I ordered 4 in 1 slide but these people cheated and I haven't got my product yet it's been 1 and half month now I have been chasing them at first they were responding but now when I asked refund they are like vanished . Scammers. Please guys don't buy anything from them. They will take your money and won't even respond or return it.

Same as everyone else it appears. Ordered a wobble disc, didn’t arrive, lost in transit and no refund.

Well ordered from them email saying it was in transit. Item didnt arrive so emailed them, was told sorry sometimes this does happen but they would refund me. Waited for refund nothing sent more emails asking where my refund was got no reply now ignoring all my emails defo a scam

Been scammed.
So frustrated with myself, it all seemed legit via an Insta post.
Same as everyone else - took payment, tracking did nothing for weeks, told it was lost and a refund will be issued, which of course has not happened at all.
Should be ashamed of themselves.

DO NOT ORDER. This is a SCAM. They take your money, confirm your order and then you’ll never hear from them again. Several emails have gone unanswered so I’m having to write it off but they are THIEVES, don’t be duped (I bought off the website and not through a FB add).

I am so furious!

I purchased a wobble disc to help with my daughters physio, and it never arrived.

30 days later I wrote to the company and a polite "Alyssa" emailed this:
After thoroughly reviewing the tracking details, it seems your order was unfortunately lost in transit. Incidents like this are uncommon (around 1% of shipments), but we completely understand how frustrating this must be and truly appreciate your understanding.
To make things right, we have processed a full refund to your original payment method. The funds should be back in your account within 5–7 business days, depending on your bank’s processing times.

This apparently seems to be the EXACT same email others have received.

I have emailed them 3 times, reported through Shopify who I purchased from (not heard anything), I have now contacted my bank (awaiting response!)

I have NEVER been in this situation and thankfully it is not a huge amount of money but that is not the point! It's the fact I have clearly been scammed.

Angry is not even a strong enough word.

Ordered item over a month ago. Still no sign of its existence. Again emailed company 0 reply even though it states 24-48hr for a respond, i call it BS. By the time this thing decides to arrive my child would be sprinting.

I ordered my Grandson a Slide/Rocker Toy and got all appropriate emails saying order received and then one for dispatched. When no sign of item I chased by email and 'Alyssa' politely replied ( now understand it was AI) number of emails back and forth which appears to be same story others got. It's dispatched give it time, its been lost in transit, full refund processed and finally be patient as take 5-7 business day. I had been checking with my bank and sadly they have advised when I made the purchase that it seemed odd but I confirmed I had made the purchase. They are now looking at a charge back as confirmed no refund being processed. I thought it was safe to purchase as was a Sponsored Facebook advert but seems a total scam!!! Most of the reviews posted here are exactly my feelings too...

Ordered a sensory disk thing for my little girl. When it hadn't arrived I emailed asking why the tracking number was working and was told my order had been lost and it jnky happens to 1% of people and I would receive a full refund. 5 days later I asked about my refund and was abruptly told it takes 5-7 business days and to be patient lol guess what!! 11 business days later still no refund and no replys to any if my emails sent over the last 5 days. Have contacted my bank and they are doing a charge back and gwttjng the mkney back for me. I was able to provide them with all the emails.

Would have been zero star if possible.
Item ordered/paid for 16th Feb, emailed them asking for tracking details when I spotted it had been shipped. I received a prompt reply saying after thorough investigations my parcel had been lost in transit but they would arrange a full refund and I would receive it 5-7 working days.
Refund failed to appear so I asked for transaction details for my bank and was told that they had already processed refund and to be patient. No details were sent. I still have no refund and now no response from them after emailing again. Complete scam - DO NOT GET INVOLVED WITH THIS BUNCH!!

Scammers! Ordered in January, told in March item was missing, I was told I would receive a full refund. Of course that didn’t happen.