saltyshreds.com.au Reviews 

68
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the products, highlighting their gorgeous designs, unique styles, and overall appeal. Many appreciate the excellent quality of materials, noting items are well-made, comfortable, and wash well. Reviewers are also happy with the ordering process and commend the positive communication. However, some customers noted concerns regarding delivery times, with items sometimes taking longer than expected to arrive. A few others felt that sizing could be inconsistent, with garments running small or larger than anticipated. Additionally, some reviewers were not happy with customer service, describing unhelpful tracking information or slow responses.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving the clothes for their quality, style,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting super quick delivery... See more

Order

Users describe positive interactions with order, with many expressing happiness and a strong intent to order... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes are simply gorgeous. However the sizing is a little small. I’m a large in most brands and have found the XL pants to be more of a medium. Along with the L skirt and top I purchased. Love t... See more

Rated 4 out of 5 stars

The product was exactly as pictured and described, right down to the soft feel and exact shade of pink. Points on that alone! The fit is comfy and flattering. Straps were overly long , but better than... See more

Rated 4 out of 5 stars

Very good quality, I bought on sale as well so got a great deal. Love the colours and material. 😊

Rated 4 out of 5 stars

The dress was perfect as expected however I paid more in postage to receive the item than anticipated which meant realistically I paid nearly full price


Company details

  1. Swimwear Store
  2. Beach Clothing Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

"Australia's #1 Surf , skate , lifestyle brand providing Balance boards, Clothing, swimwear & accessories, for Babies + Kids + Adults . Family owned and operated , designed by surfers for surfers. Salty shreds was founded in 2018, by a first time surfing Mum of a 6 month old girl, who struggled to find any baby clothing that suited her surf skate lifestyle. Fast forward, 5 years, 2 more births, resulting in now 3 little surfer girls & baby #4 on the way, Salty Shreds is now a worldwide , well known label for the whole family, known for it's high quality, unique slogans & rad designs , inspired by surf , skate culture. Our slogan is simple - Not just a brand, but a lifestyle."


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(68)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Grow suits beanie and baggy shorts…

Order was delivered promptly clothes were amazing very well designed and well made. My daughter loves baggy clothes on her kids and I’m sure she’ll love these baggy grow suits and beanie for her yet to arrive new daughter.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Comfiest pants ever!!!

The most comfortable pants I’ve ever worn!! I’m not your ‘typical’ surfy chick in terms of body shape or age!! Really happy with the items I’ve bought so far and will be back for more! The persona touch and friendly communication are so refreshing. Thank you!!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

I bought it for my granddaughter on the…

I bought it for my granddaughter on the Gold Coast. I’m currently in Sydney and haven’t actually seen it. I saw it liked it online and sent it to them. My daughter loved it. She said that it was a beautiful material. It looks so cute. Then she went through the catalogue and she never heard of you guys before and she she was just like wow so you’re certainly gonna get a lot more business out of our family. Everybody. Take care.

February 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Buyer beware

Buyer beware! Read the care labels! I was sent items made from synthetic materials, that were advertised online as 100% cotton or linen. When I contacted this business they were extremely rude, and dismissive. They have refused to provide a lawful solution, I’ve had to report to consumer protection to have my issues resolved. They also openly told me that sometimes their manufacturer miss-labels garments. Read your labels and don’t let them bully you, as this whole process reeked of dodgy business conduct.

Update to seller reply:

Several claims in the seller’s response are factually incorrect.

The statement that I “refuse to return the items” is false. I have repeatedly offered to return all items and they remain packaged and ready for return. This business has refused to provide a reply-paid return label and refused to refund the original shipping costs, despite the items being not as described. Under Australian Consumer Law, return postage and initial shipping are not the consumer’s responsibility in this situation.

The claim that the website “stated everything clearly” is also false. These items were advertised as “brand new, just never made it to the shelves,” and not as imperfect or defective goods. They were also advertised as being made from 100% natural fibres. The garments received were cotton/spandex and cotton/viscose, as confirmed by the care labels. Discounted pricing or clearance status does not excuse inaccurate product descriptions under ACL.
The ringer tee referenced is still advertised online as 100% organic cotton, despite the care label stating otherwise, even after this discrepancy was brought to the business’s attention weeks ago, which is misleading to consumers.

Regarding the chargeback: after reviewing consumer protection information, I provided my bank with the relevant documentation. Any action taken was determined by the bank after reviewing that information.

I am particularly concerned by the threat that my personal details may be “publicly displayed.” Any attempt to publish or share a customer’s personal information would be wholly inappropriate and unlawful. This is consistent with the manipulative and bullying conduct I have experienced from this business during my dealings with them.

The seller simultaneously claims financial hardship over this matter while also suggesting I purchase discounted items because I “can’t often afford” full-priced goods. This contradiction is inappropriate and has no bearing on the fact that the items were not accurately described.
Throughout this process, I experienced gaslighting, dismissive and unprofessional communication, which is why I am leaving this review.

November 29, 2025
Unprompted review
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Reply from saltyshreds.com.au

Hey Alana, as you know, you spent a small amount of money on some heavily discounted “ bin here” and seconds items. These are items that are less than perfect and not actually meant for full retail sale. For numerous reasons businesses offer these up for customers that can’t often afford full retail priced items or don’t simply care about the insignificant details that may not be classed as perfect . Your items state everything clear on the website, except for the one beautifully made organic cotton T-shirt which has 2% spandex - being 98% organic cotton , and not full 100% . Ringer tees like this need this stretch to actually be able to be worn as a muscle shirt . You have used this small tiny error to create a very very large esculated claim . The sad thing is, you have actually been granted a refund for this item , but refuse to send the item back to us. You then have lodged a chargeback for your whole order and been granted your money back under false claims , which as we all know, deducts the money from our accounts, charged us fees and you are left with the goods and the money. ( as seen on a current affair) . None of what you have done is at all fair to any business and I feel for businesses that all go through issues like this , especially around the holiday season. So you have the goods, you have the funds back and almost daily you repeatedly bombard us with harassing emails and updates to your review. It seems this isn’t the first time you have done this and it’s scary to think how many other businesses you have scammed out there. Please know that for any chargebacks that are fraudulently placed like this , we do publicly display these to protect ourselves and other fellow Aussie businesses for going through the same, and avoiding this constant scam we all deal with . 🤙🏼 I encourage anyone who has had similar issues to reach out to myself personally, and we will discuss and provide details on the matter and the relevant south Australian associated in this scam .

Rated 4 out of 5 stars

The clothes are simply gorgeous

The clothes are simply gorgeous. However the sizing is a little small. I’m a large in most brands and have found the XL pants to be more of a medium. Along with the L skirt and top I purchased. Love the clothes still. Simply gorgeous. Had many compliments on my new jumper 👌

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Purchased a few items for my little Grandson for Xmas and I am very impressed with the quality, I definitely think these will last a few hand me downs.
Excellent customer service via email correspondence and considering I bought at the busiest time of year, the delivery time was great.

December 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Love the clothes

Love the clothes. Great styles for skaters and surfers, especially for the kids. Love the colours.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect fit

My measurements matched fairly exactly size M and they were a perfect fit. So impressed with the quality I hopped online again and bought a few more things for Christmas.

November 14, 2025
Unprompted review
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Reply from saltyshreds.com.au

Thanks so much , we hope you have a wonderful Christmas and an even better new year ❤️❤️

Rated 1 out of 5 stars

Arrived filthy and took weeks to ship

Item arrived dirty with large stains on the shorts. I contacted them immediately and they provided a response in an attempt to gaslight and blame me. They then have not responded to any further contact from myself in response to my queries. After reading other reviews here, it seems like abusive and blaming responses from the owner are standard.

Edited to add - attempted further communication with them; very passive aggressive and it appears it’s all the customers fault! The item was sent without any protective packaging and somehow I’m to blame receiving it in terrible condition; denied a refund.

October 18, 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Hi Steph , the item was not sent “ filthy” , our cctv footage can detest to this. You ordered a $15 - 80% off item during our sale which we also state on our website takes 10 business days to dispatch due to the extremely low price tag. We have responded to your emails a few times as you know and requested you please send the item back for us to replace. We have apologised for this , as we are unsure how this has occurred as all our items are sent in tote bags / wrapped. We have also offered a full replacement as per our store policies , however you have demanded a full refund to remove this review.
We can’t do much else here to assist unfortunately , but please feel free to take us up on the replacement when you are ready 😊

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Rated 5 out of 5 stars

Beautiful clothes

I love the items I bought from Saltyshreds. I am never disappointed. The quality is excellent and the designs are so original and fun.

November 3, 2025
Unprompted review

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