Sam Brown London Reviews 21

What can I say, a fantastic experience from the moment I entered the shop and met Anthony. He was very kind and helpful whilst sizing me up for my handmade belts. Upon collection, I was even more delighted with the quality too. The range is extensive, belts, bags and lots more. Likewise, the colours of the leathers. The smell of the shop and the leather goods are amazing too!

Great quality, and even better service. I must have had mine 10 years, and when it needed shorterning - due to weight loss - they were so incredibly helpful. I even brought another one as they are such good quality, and seem to get better as they age! - They even went above and beyond and put the original initials which were cut off on shortening back on the belt. Lovely touch as it was a present from my son.

A perfect product.
Thank you Sam Brown.

Living locally we popped into the Brixham store for advice and enquiry about an item we saw in the window at the weekend. The chap couldn't have been more disinterested, arrogant and rude. Needless to say we left without more and will not be returning. Get over yourself and stop prejudicing books by covers.

Fabulous service and an amazing product - my belt

Always great quality and so patient with all of my shipping change requests.

Great quality belt and good customer service

I’ve used Sam Brown before for belts and they have always lasted well and are well made. The ordering was simple and I was phoned before the belts were made to check additional stitching colours etc. The belts were delivered a day later.

This is my latest purchase from Sam Brown, and I am never disappointed by the quality and the care put into all of their beautiful products. This belt is a gift for a friend who will be absolutely thrilled.
A special mention should go to the customer service, which was exceptional. I needed the belt at short notice and I was not let down. Thank you very much.

Great quality. My 3rd belt and I'll probably get a few more. A perfect and personal gift.

I ordered the large tote bag in orange which arrived well packaged, the bag is beautiful and well made, my husband was impressed and ordered the matching compact bag for me which again is beautiful and well made. They have both been taken for a short trip away so I can confirm that they are also both useful!

Personal phone call to confirm suze of belt and offer to personalise

Great customer service and communication! (Helpful since I live in the States). A pleasure to work with. I was kept up to date on my order at all times and Anthony even sent me pics. 'Just really great attention to customer satisfaction.

My first belt from Sam Brown, purchased after a recommendation.
Well worth the price, by far the best quality belt I have ever owned and should last a lifetime.
Very nice quality leather and the buckle being made of solid metal will look as good as new for ever.
Comfortable to wear. Measuring guide on website was spot on.
Purchase yours with confidence.

A great company. They deliver fabulous quality with first-class service. Strongly recommended.

Super efficiente and friendly, helpful and accommodating as I had lost my wallet and have know Ant for a while. He managed to find a card holder similar to the one I was gifted many years ago and made it available for me to purchase. Love your work Ant.

Very fast and helpful returns on enquries. Great design.

Good product, belt was well made but arrived in some torn tissue in a flimsy Jiffy bag. It was a Christmas gift and at over £100 I had expected it to arrive packaged better and with more care. When I contacted them I was told I was the only customer who had complained this year and it was about recycling. As the Jiffy bag had bubble wrap inside this is a poor reason. I would not recommend as I am sure there are many other quality belts at that price with better customer service and care given.

I have just read the reply from Sam Brown, my messages to them were as ‘toxic’ as my review here. I did look all through their website and could find no reference to how the product would arrive and how to request a gift box. I will say again that it is a good product I was disappointed with the way it arrived and the subsequent customer service. It’s a shame.

Brilliant company bought a bag several years ago asked if the strap could be adjusted, they replaced it. Super service.