Company offers option to choose chocolate selection which was a first for me. Chocolates were a work of art, arrived as expected in perfect condition. These were a gift and I haven’t had feedback on... See more
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Delicious chocolates! Would thoroughly recommend! Bought as a present.They were delighted! Arrived on time. Would definitely buy again. Thankyou very much
Company replied
Arrived well packaged and undamaged in this heat. They are a present so haven't tried them. I'm sure they'll be delicious 😊
Thought i’d take a risk & buy online (dont buy edibles online 😬) well it was a risk worth taking. beautiful dark chocolates. Taste amazing and the presentation is stunning. My wife & daughter loved t... See more
Company replied
Company details
Written by the company
You can find us at Market house in Altrincham. We make and bake everything on site daily, our kitchen is open planed so you can see us making all our products when visiting the shop. You can buy online and have your order delivered to you or choose to pick up from our Altrincham shop. Started in 2014, Market house is the beating heart of Altrincham and is where we set up shop for the first time. Selling all things Chocolate including Truffles and Bars, along with some other sweet treats too like Ice Creams, Macarons, Tarts and Desserts.
Contact info
United Kingdom
- samjosephchocolates.co.uk
4.7
Excellent
88 reviews
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Real quality handmade chocolates
Real quality handmade chocolates. Beautifully presented. Great for a special gift for quality chocolate aficionados. Excellent service in respect of delivery, packaging too.
May 13, 2025
Reply from Sam Joseph chocolates
So glad you loved the quality of our handmade chocolates and their beautiful presentation! It's great to hear they made a special gift for fellow chocolate lovers. We're also happy our delivery and packaging service met your expectations. Thanks for the feedback!
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Excellent
Delivered in very good time all the way to Shetland. I can't comment on the taste as they were for a gift, but apparently they look fantastic!
May 8, 2025
Reply from Sam Joseph chocolates
That's wonderful to hear that your order arrived in very good time all the way to Shetland! We're thrilled that the chocolates "look fantastic," and we truly hope the recipient enjoyed them! Thanks for letting us know they made it safely and looked great.
Unique and interesting
These were a gift for my aunty, for whom I give " special" choclates to every year.
This is my first purchase with this company and I will definatley use them again.
I may even treat myself as the flavours are not your usual go to flavours, they all seem really entising and unique.
May 7, 2025
Reply from Sam Joseph chocolates
Wonderful to hear our chocolates were a special gift for your aunt, especially for your first purchase! We're thrilled you'll definitely use us again and might even treat yourself to our enticing and unique flavours. Thanks so much!
Reply from Sam Joseph chocolates
Thank you for your feedback. We're glad you enjoyed the chocolate.
We understand your concern about the price. Our chocolates are made with high-quality ingredients and handcrafted techniques, influencing the cost. We strive to provide the best possible quality and flavour.
Thank you again for your review.
Reply from Sam Joseph chocolates
Thank you! We're delighted to hear the chocolates were a wonderful gift
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Good but not great
I enjoyed the raspberry ripple bars i got the chocolate had a good snap and depth of flavour the raspberry compote was good everything was balanced but I was left feeling a little underwhelmed for the price as well I was disappointed
February 3, 2025
Reply from Sam Joseph chocolates
Thank you for your honest feedback. We're glad you enjoyed the raspberry ripple bars, particularly the chocolate and our homemade raspberry pâte de fruit.
We understand your disappointment and that you felt underwhelmed. We strive for excellence in every product and are sorry we didn't fully meet your expectations. We appreciate your feedback on the price and will consider it.
We value your opinion and hope you'll consider trying other items in our range in the future.
Excellent as always
As always the customer experience was excellent with easy ordering and quick delivery.
I ordered the new Sticky Toffee Pudding bars but although really nice it was too rich for me. My favourite are the Chocolate Honeycomb all 3 flavours!
January 29, 2025
Reply from Sam Joseph chocolates
Thank you for your continued support and for sharing your feedback! We're glad you had another great experience with our ordering and delivery. We appreciate your honest thoughts on the Sticky Toffee Pudding bar – we'll keep that in mind as we develop new flavours. We're delighted to hear you love the Chocolate Honeycomb!
Taste great but not worth the money
Taste great but not worth the money. Thought I was going to receive a 24 chocolate box but it was smaller than expected
February 11, 2025
Reply from Sam Joseph chocolates
We appreciate your honest review. We're always striving to provide clear information about our products. We'll review the product description on our website to ensure the size and contents of the truffle box are clearly stated. We value your feedback and want all our customers to be satisfied with their purchases. Please feel free to contact us directly if you have any further concerns.
Reply from Sam Joseph chocolates
Thank you! We're so glad you enjoyed our chocolate.
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Fabulous chocolate
Easy to use website.
Fast delivery. Nicely packaged.
Chocolate was fabulous
January 28, 2025
Reply from Sam Joseph chocolates
We're thrilled you loved the chocolate! It's wonderful to hear that you found our website easy to use and that your order arrived quickly and in perfect condition. Thanks for the great review!
Reply from Sam Joseph chocolates
Thank you for your kind words! We're thrilled to hear that you and your wife enjoyed the chocolates and that your order arrived quickly.
Lovely chocolate
Lovely chocolate. Very well packaged and delivered on time. Well done on all accounts.
December 15, 2024
Reply from Sam Joseph chocolates
Thank you so much for your kind words about our chocolate! We're thrilled to hear that you enjoyed it and that the packaging and delivery were up to par. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. Please let us know if there's anything else we can do to make your experience even better.
Purchased Xmas gifts for my family
Purchased Xmas gifts for my family, they were delivered very quickly. The website is well organised and easy to use. But of course it's the chocolate which is amazingly good. Thank you
December 6, 2024
Reply from Sam Joseph chocolates
We're delighted to hear you and your family enjoyed our chocolate! Thank you for choosing us for your Christmas gifts. We're also glad you found our website easy to use and that the delivery was quick. It means a lot to us that you appreciate the quality of our chocolate. We appreciate your feedback and hope to see you again soon!
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The chocolates I ordered were fabulous!
The chocolates I ordered were fabulous!
Will definitely buy more
December 6, 2024
Reply from Sam Joseph chocolates
That's wonderful to hear! Thank you so much for your feedback. We're thrilled you enjoyed our chocolates and look forward to your next order!
Super service. Have not tried the chocolate yet as…
Have not tried the chocolate yet as it’s a Christmas gift, but for courtesy and service the in my opinion the company cannot be faulted.
December 5, 2024
Reply from Sam Joseph chocolates
Thank you so much for your kind words about our service! We're so glad you were happy with your experience. We hope the recipient enjoys the chocolate as much as you enjoyed the service! We appreciate your feedback and hope you'll consider us again in the future.
In spite of two emails you sent the…
In spite of two emails you sent the chocs to me. They were a gift for someone else. Now I will have to parcel them up and post them.
I am disabled so this is a damn nuisance costing me a return taxi plus waiting time and of course the cost of the chocs.
December 2, 2024
Reply from Sam Joseph chocolates
We understand your frustration regarding the delivery of the chocolates and sincerely apologize for the inconvenience this has caused you. We've checked our records and can confirm that the order was shipped to the address provided at the time of purchase. Unfortunately, the address on the order was incorrect, which resulted in the chocolates being delivered to you instead of the intended recipient.
We appreciate this is a difficult situation, especially with the added effort required to forward the gift. We want to help clarify what happened. We’ve searched our system thoroughly but haven’t been able to locate the emails you mentioned regarding a change of address. Could you please let us know the email address you used to send the message? This will help us investigate further and understand where the communication breakdown occurred.
While we fulfilled the order based on the information provided at checkout, we understand this doesn't resolve the issue for you. We always encourage customers to double-check their delivery details before finalizing their orders, and we’re sorry this has resulted in such a hassle. We appreciate your understanding and we'll do our best to assist you in any way we can within our capabilities.
These chocolates are delicious!
I am a return customer. I always purchase as special treats and these chocolates are delicious!
November 22, 2024
Reply from Sam Joseph chocolates
Thank you so much for your continued support! We're thrilled to hear you enjoy our chocolates as a special treat and that you find them delicious. We truly appreciate your repeat business!
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Amazing chocolates
Amazing chocolates! So yummy with some really interesting flavour combinations ✨
November 14, 2024
Reply from Sam Joseph chocolates
That's wonderful to hear! Thank you so much for your kind words. We're thrilled you enjoyed our chocolates and appreciate you highlighting the interesting flavor combinations. We put a lot of thought into creating unique and delicious experiences, so it's great to know you appreciate them.
Exemplary customer service
An issue that was dealt with expediently, fairly and in a friendly manner. So overall, exemplary customer service and after sales care. Thank you.
October 17, 2024
Reply from Sam Joseph chocolates
We're so glad to hear we were able to resolve the issue for you in a timely, fair, and friendly manner. Thank you for your kind words about our customer service and after-sales care. We truly appreciate your feedback!
Lovely chocolate
Lovely chocolate, especially liked the popcorn cluster. Items received quickly. Would buy again.
My only flaw is that the packaging seemed very excessive and lead to a bit of waste
September 29, 2024
Reply from Sam Joseph chocolates
Thank you so much for your feedback! We're delighted you enjoyed our chocolate, especially the popcorn cluster, and that your order arrived quickly. We appreciate your intention to buy again.
We also appreciate your feedback regarding the packaging. We are constantly striving to balance protecting our delicate chocolates during transit with minimizing our environmental impact. We understand your concern about excessive packaging and are actively working to find more sustainable solutions that still ensure the quality of our products upon arrival. We'll take your comments into consideration as we continue to improve our packaging.
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