I've had several items "processing" since May 6th, it's June 24th! I deleted my account and said my goodbyes, friends and family hyped it up so much, but over a month for a free sample is horrible.... See more
Company replied
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See what reviewers are saying
I love getting the boxes of samples. As a single mother I don't often buy myself anything. With Sampler, it's like getting little gifts each time a box arrives! It allows me to trial items I normally... See more
Sampler offers a wide variety of new product samples & qualifying for samples occurs more often than other sampling sites. It's nice to actually be offered samples to try at home & review now. Very h... See more
So it did take like months and months AND months lol for me to receive my samples but when I finally did get them I received 3 small items like just enough to test for about a week each and 2 out of t... See more
Company replied
Company details
Written by the company
Sampler helps you discover new products so you can try before you buy! Our platform matches you with product samples based on your interests and sends them direct to your home, all for free. No credit card, no commitment, no fees, no spam.
Contact info
216-250 University Avenue, M5H 3E5, Toronto, Canada
- sampler.io
3.8
Great
374 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Horrible company. I have only received two offers from them and the second box arrived smashed with only 2 items in it. I sent them photos and told them what happened and they didn’t care. They told me to try again in the future and they don’t care to do anything about it. I would never promote this company.
August 16, 2023
Unprompted review
Reply from Sampler
Hi Summer,
Oh no, we're so sorry to hear that your box arrived damaged - we know how upsetting that is, especially when you're excited to receive your samples! We will bring this to the attention of our delivery partners and sincerely apologize for your poor experience. We are working around the clock to make sure your samples arrive in good condition. Thank you for sharing your feedback!
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My box is amazing
The box came in and I flippen love the full size product
July 22, 2023
Unprompted review
Reply from Sampler
Hi Stephanie,
Right?! Full-size samples are the best!! We love to hear about your experience with our platform, thanks for taking the time to leave us a glowing review :)
Amazing samples
Amazing samples! Everything advertised has been delivered so far. The samples are great quality and some are even full size products.
August 15, 2023
Unprompted review
Reply from Sampler
Hi Zul,
Thanks for leaving us a 5-star review! We are thrilled to hear that you have had such a positive experience with Sampler and that we've exceeded your expectations! Thanks for being part of our community :)
Terrible experience
Terrible experience I barely get samples which is a let down and makes me not want to use sampler
August 15, 2023
Unprompted review
Reply from Sampler
Hi Nancy,
We're so sorry to hear that you haven't matched with as many samples as you were expecting, we know how frustrating this can be. Our platform matches you based on your questionnaire responses so we may not have had any samples that were a good fit. If you're not already, you can subscribe to Sampler email updates under your "Profile > Subscriptions" to receive access to exclusive sample programs. We hope you match soon and appreciate you sharing your feedback!
Hope you like tuna
Ive only gotten samples twice and both times they were cans of freakin tuna fish. One was supposed to also have a Bic razor but it never showed and the other was supposed to have a Cetaphil moisturizer that was missing. Ive been signed up about 8 months and its been a sad fishy experience so far
August 14, 2023
Unprompted review
Reply from Sampler
Hi Ciera,
Oh no, we're so sorry to hear that your box didn't contain the samples you expected! We know how disappointing that can be and we sincerely apologize. If you reach out to support@sampler.io, we can take a look into your order for you. If you haven't yet, be sure to subscribe to Sampler marketing updates under your "Profile", then "Subscriptions" tab for access to exclusive sample programs!
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This has been a great service to…
This has been a great service to receive and review samples. I do wish the package tracking was better but I'm overall pleased.
August 14, 2023
Unprompted review
Reply from Sampler
Hi Melissa,
We're thrilled to hear you enjoy using Sampler to discover new products! Unfortunately we are unable to offer tracking links in the US moving forward, but you can always reach out to support@sampler.io to have our team look into the status of your order. Thanks for sharing your feedback, we appreciate it!
I never received any samples
I never received any samples. I was able to get a free digital magazine but nothing ever came in the mail. I also got an offer for a food service which I have no interest in.
August 14, 2023
Unprompted review
Reply from Sampler
Hi Anne,
Thank you for sharing your feedback! The digital magazine you claimed was a digital offer, details about your subscription are send direct to your email :) If you need help, please reach out to support@sampler.io and we'd be happy to assist you! We hope you match with more samples soon!
All products were great in my opinion…
All products were great in my opinion and I got a variety of different things. Razors, canned food, sample deodorant spray. And they were all name brand and I will probably tell my family and friends about these products
July 31, 2023
Unprompted review
Reply from Sampler
Hi Felicia,
Thanks for sharing your feedback about your positive experience with Sampler! We love to hear that you got to test a variety of brand name products and will be telling your friends and family about Sampler :)
Samples were great
August 9, 2023
Unprompted review
Reply from Sampler
Hi Cristy,
Amazing, we love to hear that you enjoyed the samples you received! Thanks for leaving a review and stay tuned for many more exciting offers to come!
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Sampler is so much fun
Sampler is so much fun! I love having samples delivered to my door and trying out the products. New products let’s me explore new things and introducing my family to full size products when we shop!
August 13, 2023
Unprompted review
Reply from Sampler
Hi Marissa,
This is music to our ears - thank you for leaving us a glowing review! Our team's goal is to connect you with personalized samples we think you and your family will love, and we're so happy to hear that you've had so much fun being part of the Sampler community!
New products
I was able to try different products that I never tried before.
July 12, 2023
Unprompted review
Reply from Sampler
Hi Susan,
Thanks for leaving us a 5-star review! We love to hear that you've been able to test before you buy and discover new favorites :)
Never get samples… must be a scam
Can’t get any samples and the one time something was available, when I went through the process it errored out and then everything disappeared. Very disappointed as I feel like this is a scam
August 10, 2023
Unprompted review
Reply from Sampler
Hi CT,
We're so sorry to hear you experienced a technical glitch! We want to ensure everyone has a chance to claim samples, if you reach out to support@sampler.io with more information on the error you received, we'd be more than happy to help!
A Very Fun and Useful Service!
I signed up to Sampler a few months ago, and I've already received a few really good sample offers. These were for products I was genuinely interested in and wanted to try for myself. A couple of my samples have even included full size products. Sampler's platform is also very easy and simple to use. I like their system of matching with sample offers, along with the feedback system as well. Overall, I'd highly recommend trying Sampler if you're at all interested in trying new products!
August 10, 2023
Unprompted review
Reply from Sampler
Hi Haley,
Your feedback means the world, thanks for taking the time to share it with our team! Our goal is to connect our community with products we think you'll love, and we're so happy to hear we've been able to do just that with your experience. Thanks for being part of our community!
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Great experience
Received my box with samples very promptly, well packed and ready to try. Great experience from the beginning and so looking forward to try more samples
July 18, 2023
Unprompted review
Reply from Sampler
Hi Nataliya,
Thank you for sharing your feedback, we love to hear about the positive experiences our Sampler community has! We hope you love all the samples you received!
Great opportunity to try new items
Great opportunity to try new items! Easy application process, great communication. Shipped in quality packaging so no item was messed up through out shipment process.
June 20, 2023
Unprompted review
Reply from Sampler
Hi Danielle,
Our goal at Sampler is to connect you with new brands and products you'll love and we are so thrilled to hear you've been able to do just that! Thank you for taking the time to leave us a glowing review!
I enjoyed using the app but I feel like…
I enjoyed using the app but I feel like there has been fewer samples than I expected. First I was getting boxes or vouchers but then it was down to megazine subscription? A little bit disappointed.
Hope Sampler can work with more brands to give out more samples.
August 7, 2023
Unprompted review
Reply from Sampler
Hi An,
Thanks for taking the time to share your feedback, we really appreciate it! Rest assured our team is working around the clock to make sure there are plenty of samples for everyone to try. If you're not subscribed to Sampler marketing emails, you can do so in your Profile under "subscriptions" - opting in will give you access to even more sampling programs (we will email you when new samples are available!).
Didn’t sample anything
I signed up. I receive tons of emails. I’ve yet to receive any samples.
August 6, 2023
Unprompted review
Reply from Sampler
Hi Latoya,
We're so sorry to hear you haven't had a sample match yet, we know how frustrating that can be! If you're not subscribed to Sampler marketing emails, you can do so in your Profile under "subscriptions" - opting in will give you access to even more sampling programs (we will email you when new samples are available and all you have to do is login and claim!). We hope you match soon!
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Very simple and easy way of trying products!
Getting matched for a sample is a bit difficult, but once you do, its very exciting. The samples may take a bit long to arrive, but other than that there are no faults. You can easily get multiple samples and some of them even have coupons so that you can get a discount if you want to buy more. Reviewing the samples is also quite easy as they don't ask you to fill out very long questions for each product. It is very worth it to try out samples of products before you commit and buy more. And it's a way to sample and discover new products.
June 7, 2023
Unprompted review
Reply from Sampler
Hi Hiro,
Thanks for taking the time to share your feedback, we are always looking for ways to improve our community's experience! We love to hear that you've had such a positive experience and that our platform is easy to use :) Enjoy and happy sampling!
Great website
Great website! I got my first samples and they were really great! Excited to get more!
May 1, 2023
Unprompted review
Reply from Sampler
Hi Cheyenne,
This is music to our ears! We're so excited you had your first claim with Sampler - we can't wait to hear what you think and claim many more samples in the future! Thanks for leaving us a glowing review :)
I like how the samples are available…
I like how the samples are available for me to try. It's been a fun experience so far.
July 31, 2023
Unprompted review
Reply from Sampler
Hi Maria,
We love to hear that you've had such a fun experience with Sampler and have been able to try lots of new samples! Thanks for leaving us a review!
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