Samson Athletics  Reviews 70

TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

The quality is excellent and the hoodie is a great fit. But I feel let down by the delivery and communication. When my order was overdue by several days I sent an enquiry email. I got no response but... See more

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Rated 3 out of 5 stars

I love the fact they’re an independent company as opposed to the large corporate fitness brands, however… They would do better in managing their customer expectations when it comes to delivery. They... See more

Rated 5 out of 5 stars

Ordered multiple times over last year , my only gym tops now and best quality hoodies . Washed multiple times and no printed cracked . Ordered mystery box past the cut off for Xmas yet I receive... See more

Rated 5 out of 5 stars

Ordered a load of t shirts, when they arrived one t shirt was slightly smaller than the rest although being the same size and fit on the tag. Emailed Samson and after a few photos of proof sent. Sam s... See more

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4.0

Great

TrustScore 4 out of 5

70 reviews

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Rated 5 out of 5 stars

Cool designs. Perfect fit!

I came across this brand online a couple of years ago and their catchy designs caught my eye. So I bought a few things to see how they would fit.
Omg! I love their kit! The material of the vests are really soft and I’ve washed mine loads and the colours don’t fade either. Yay!
I’ve recently bought some of their most recent collection of their workout vests and I love that the quality is still spot on! The sizing is perfect too!
I’ve had so many people comment and ask where my vests are from! Happy to recommend this brand to everyone 😍🙌🏽

March 11, 2025
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Rated 5 out of 5 stars

Excellent Customer Service!

I ordered a shirt for my sisters birthday- because a lot of the designs are printed to order, the estimated shipping time was right on top of her birthday. I emailed Samson, hoping that they would be able to help and they went above and beyond to get the shirt to me before this. It arrived with time to spare and was really lovely quality too, a wonderful soft material.

I would definitely buy from this company again, thanks to their very caring customer service!! ❤️

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic brand and business!

Fantastic brand and business! Love this company - the unique designs, attention to detail and garment quality all are next level. Customer service and communication is also excellent especially for a small business, with all queries answered promptly and with a straightforward and seamless ordering process. Such a great authentic fitness brand in an era of mass-produced mediocrity!

Will definitely be back!

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

Won't refund after receiving the goods back

Received 3 tshirts on the 26.11.24 and they were poor quality and fit very small. Returned them on on 5.12.24 via recorded delivery and received confirmation they were received by the company, but they are still holding my money and won't return my funds. Have sent proof of delivery to them and they are now ignoring my emails. I wouldn't recommend anybody buy from here as the tops are overpriced for what you get and the customer service is all but non-existent.

January 11, 2025
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Reply from Samson Athletics

Hi Chris, sorry to hear you haven't received your refund yet. Please respond to our request for your order details so we can sort this, as we are struggling to find any details of your return. Many thanks

Rated 4 out of 5 stars

I recently ordered from Samson…

I recently ordered from Samson Athletics (samsonathletics.co.uk) and had a mixed experience. Initially, I faced some delays and communication issues with my order, which was disappointing. However, once I received my items, I was thoroughly impressed with the quality and designs of their garments. The shirts were amazing, and the step-by-step updates on my order journey were a nice touch. Their team was responsive to my queries, and despite the wait, the overall experience was positive. I'll definitely consider ordering again in the future. Four stars!

November 28, 2024
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Rated 5 out of 5 stars

Great customer care!

I recently purchased some shirts from Samason. Unfortunately, the prints on a couple of shirts started to lift after the first wash. I contacted Samason to report it and they didn't hesitate to send me replacements. Very easy company to deal with who went the extra mile for me.
Would definitely recommend.

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered items which I haven't received

I placed an order on Sep 30th and still haven't received my items nearly a month later.

No email had been sent to inform me that the order had been shipped.

I've sent emails to customer service and had no response.

Very disappointing as items have come through in the past & have been of a good standard.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Love the Tshirts

Love the Tshirts, very responsive and answered all my questions. Items arrived fairly quickly and were well packaged.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Just received my order and I'm in love

Just received my order and I'm in love! The quality of the garments is amazing and the designs are really cool. Really impressed and can't wait to wear them in the gym. Delivery was exactly as they said and loved the step by step update on my garments print journey. Will defo be back for more!

September 23, 2024
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Rated 5 out of 5 stars

Great tees

Great tees. But of a wait, but it’s worth it, will definitely be back

September 12, 2024
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Rated 1 out of 5 stars

Items did not arrive, poor customer service

I didn't get a notification that the items had been shipped. After waiting weeks for them to not arrive and numerous emails to them I eventually got a reply asking if I still wanted the order. I regretfully decided to give them a second chance to wait weeks again for the items to not arrive. I have emailed for a refund. I placed the order 12th Aug, it's now 30th Sept. Really disappointing.

September 30, 2024
Unprompted review
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Reply from Samson Athletics

Sorry to hear of your bad experience. We were waiting on the replacement garments from our suppliers to have them printed for you again. A full refund has been issued. Apologies for any disappointment.

Rated 5 out of 5 stars

Absolutely amazing shirts

Absolutely amazing shirts! 👏 100 percent recommend, not just because the shirts themselves are fabulous but they actually kept me updated every step of the way and I like the extra touch of telling me how the shirts are made and what to expect with time scales.
I will buy more in the future

September 27, 2024
Unprompted review
Rated 2 out of 5 stars

Bad experience, hopefully a one-off

Haven't received my order which was placed in July, have tried to contact twice through their online request form and email address but with no acknowledgement as yet. Disappointing, as had checked reviews prior to ordering and saw generally good reviews.

*update* - received a response from Samson Athletics with a refund, which was appreciated.

September 10, 2024
Unprompted review
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Reply from Samson Athletics

Hi Kathryn, very sorry to hear this! Unfortunately your emails went to our spam folder. A full refund has now been issued for the missing parcel. A huge apology for the disappointment.

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Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication. Products very good quality.
If people are unfamiliar with them, they do take a bit longer to arrive as they produce them by hand when the orders come in so just be patient :)

August 7, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent shirts!

Ordered 3 shirts for my son's birthday.
We chose three different designs, all of which are great. Shirts arrived in due time, (worth noting they take a few days to come as made to order).
They were well packaged, and well made, and fit him really nicely.
Company are easy to work with, email only contact but picked up and responded to really quickly.
Nice video sent to show the process of the shirt making.
Will definitely be back.
Thankyou.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience.

Ordered vest tops for a CrossFit competition and when we asked if we could get them ASAP to ensure they arrived in time, Sam made it happen!

They went over and beyond to get the order fulfilled in time and the tops are great quality.

July 19, 2024
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Rated 5 out of 5 stars

Great quality clothing

Great clothing and fit is really nice. Impressed with the quality. Even got some haribo in the order! Result!
Will be purchasing again soon

June 8, 2024
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Rated 1 out of 5 stars

Customer service questionable

I ordered a printed vest top which took longer to arrive than stated, only to find that the print on the front of the vest is distorted. I have emailed twice and also filled out thier website returnes and complaints page twice but have not had any reply. I also initially chased the late arrival of the vest, and on all of these occasions I have yet to have a reply. The experience is not good and I am still awaiting any form of correspondance. The item was purchased back on 11/5/24.

June 10, 2024
Unprompted review
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Reply from Samson Athletics

Hi Steve, sorry to hear you weren't happy with the item. It looks like your return requests/emails were replied to within 2 working days. As are a small family business we have to deal with customer service emails outside of office hours as we are in production 9-5. It looks like a return has been organised but if you need any further help please do reply to our emails from the returns and we'll get back to you as soon as we can. Many thanks

Rated 5 out of 5 stars

Excellent experience

Got to say the experience I've had with these guys has been great.

Any queries I had were answered promptly and professionally.

The quality of the clothing is top notch.

Only slight niggle I had was two out of three t-shirts fitted a bit more snugly than the one that fits perfectly,but it's not the end of the world.

I've already reordered more and expect to order more after that.

Thanks guys

May 23, 2024
Unprompted review

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