samsungcareplus.com Reviews 

Sent my watch in for repair, their delivery partner has lost it and DPD or Careplus will help.

So id not bother buying it as they dont care if your items lost.

It is impossible to update payment details. There is no button on the website to do so and the contact number is for Samsung customer services. On phoning them you are told to phone Samsung Care team and so it goes on. Do not buy cover with this company.

I am extremely disappointed with Samsung’s insurance service. I accidentally dropped my Samsung Galaxy Z Flip 7, and the screen is no longer working. However, I am struggling to contact the insurance company to arrange a repair.

The Samsung store in my area is currently closed for refurbishment, so I cannot get help in person. The insurance website does not work when I try to access it, and the online chat service is also unavailable.

This is not the first problem I have experienced. A few months ago, I tried to cancel my insurance and sent an email requesting cancellation. I received a response telling me to visit the Samsung store, which is now closed and unavailable.

It is incredibly frustrating to pay for insurance but be unable to access the service when I need it. Equally, trying to cancel the policy has been unnecessarily difficult. Customers should have a reliable way to arrange repairs and manage their policies without being sent in circles.

I expected much better service from Samsung. The lack of accessible support and the failure of the available contact channels have left me very disappointed.

This is by far the worst experience I have had with any warranty/claim. I filed a claim for my damaged Samsung watch and the replacement was approved on 10/8. It is now 10/23 and the status has still not changed, nor has my watch been shipped. Why purchase a warranty/protection plan that takes such a long time for replacement. Not sure if they have ever heard of "customer service"

Despite owning 3 z flips and samsung always say customer abuse
What all 3 or even technician said could have been a small stone in the pocket that broke the screen on all 3 along the fold line there pathetic

Disgracefully awful and useless customer service, specially the part where the phone is fixed and they have to send it back. The third party logistic provider customer service is more pathetic.

Samsung dishes out their warranties to second and third parties and the ones they have are absolutely horrible. Delays and lies is all I have gotten. It has taken one month to file a claim and get a replacement. Still waiting on the replacement by the way, so it may be longer. I would give them a zero rating if it went that low. I will never buy one of their products again.

The worst customer service, they're only available Monday thru Friday. To make worse they want to send more videos to proof I got bad phone replacement.

Care plus premium client here. I paid for the deluxe coverage cause I new this phone wasn't as robust as I am used to. It slipped out my pocket and cracked the screen. Care plus couldn't offer anything for a repair. Nothing. They have had glitches in there software and I have phones back every day as they tell me 24 hours it will be fixed. Today they said they don't know how long till there glitch is fixed. I recommend Google fold phones. My wife has never had an issue. Samsung, I wanted to hope you had your Care + sorted out. What a waste of money.

Extremely disappointing experience with Samsung customer service and warranty support.

I purchased a new Samsung dishwasher expecting reliability and proper manufacturer support. Instead, the unit failed and became completely unusable.

Samsung sent a technician and performed a warranty repair, but the dishwasher failed again only two days after the repair. It is once again completely dead and unusable.

I have now been dealing with this problem for approximately one month, contacting Samsung repeatedly, opening service cases, explaining the same issue multiple times, and still have no permanent solution.

The most frustrating part is that Samsung does not appear willing to replace the defective unit, even after the previous repair failed almost immediately. Instead, the customer is left going through the same service process over and over while remaining without a functioning appliance.

For a major company like Samsung, this level of warranty service is extremely disappointing. A customer should not have to spend weeks making phone calls and chasing service appointments for a relatively new appliance that has already undergone an unsuccessful warranty repair.

At this point, I have requested either a replacement unit or a refund, because another temporary repair is not an acceptable solution.

Based on my experience so far, I cannot recommend Samsung appliances or Samsung warranty service.

I hope Samsung Executive Customer Relations sees this review and finally provides a reasonable resolution.

I am glad that I have had a difficult time signing up for Samsung Care+ now that I am reading these reviews.

I can't get the service to accept my payment and the people that answer my phone calls are no help either.

It's absolutely crazy that Samsung Care+ sucks even before you buy it!

I purchased a television from Best Buy on 01/06/2024 and when I purchased it I assumed they signed me up for a Geek Squad Protection Plan. They had in fact put me in for a Samsung Care+ service contract. I discovered this only last week when I had to call Best Buy due to our TV turning off by itself and finally having no picture. I have spent the last 7 days trying to get help with this. Last week I was told after giving my information that someone would call me back last Thursday or Friday. That did not happen. When I called back they told me they had nobody in my area that could service my TV and I would need to go back to Best Buy for them to take care of it. I spoke to Best Buy and they told me the exact opposite. After spending another 4 hours on the phone this morning, I still do not have a resolution. I was told I my contract was with two different service centers and when they were called, they told us to contact the other. Both denied service. I was finally told that if i didn't register my contract within 60 days of the purchase my contract would be cancelled and I would have received a refund. I never got notified about this policy and never received a refund. So here I am with a TV and a contract I cannot use.

Horrible service. Had a cracked screen,no service centers near me. Called one an hour away and they couldn't get the part and so they canceled my service without telling me. Called customer service about a replacement and they told me my plan was canceled. I NEVER canceled my plan and they NEVER notified me that it was canceled. They wont honor the previous service complaint and told me too bad, there is nothing they could do, even though I paid for 3 years and this was my ONLY service call, that they canceled without fixing my phone. I do NOT ever reccomend this service and after this I will NEVER have this plan ir another samsung.

This is the worst experience for a paid service, samsung care
+ warranty. No one answers the phone. When you then call the basic care support team, they answer and tell you they cant help you. I have been on the phone with them for >45 mins waiting. This is the second time I call this week and wait for more than 45 mins, the last time it just hung up.
The samsung support person did not believe that I had called samsung+ care so he volunteered to call samsung care + on a second line and said he would wait with me, he has now gone, after 51 mins that I have been waiting on this call. This is extremely pathetic. You would not get this type of treatment with Geeksquad or Apple support. I will not be buying anything directly through the samsung website again. stick to the big shops or just go Apple.

I bought Care plus coverage for my Samsung Galaxy Flip 7, with the option covering 2 years after purchase (purchased Dec 2025). I recently dropped my phone and damaged the screen, which is covered by Care plus. I forgot I had Care plus however (admittedly my fault for forgetting), so when I took the phone to Ubreakifix (which is an official partner location for Samsung for repairs) I paid out of pocket. A few days later, I called the Samsung Care plus help line explaining the situation and asked if there is a process to file a claim to be reimbursed for the repair, rather than only filing a claim for a future repair. They said no, there is no way that they will reimburse even part of the repair cost, even if it was done at an approved partner location and even if I pay the claim fee; they only cover future repairs. I think it's not very useful to have this coverage if it's going to be so inflexible. Additionally hearing they have long wait times for claim approval, which is not feasible when you need your phone urgently for your job, so I wonder if I had remembered I had coverage, whether it would have worked out regardless.

DONT EVER GET SAMSUNG CARE FOR YOUR PHONE! They are a total scam. I got a new insurance so I wanted to cancel my Samsung care for my phone. They wouldnt cancel it. Every month I get a reoccuring charge for my phone and my old phone I no longer have. I have called several times, emailed, chatted, unsubcribed on my account and nothing. I eventually had my bank block them change my credit card number. I CANT BELIEVE THEY GET AWAY WITH THIS.

Thought I had full coverage but not for theft. Apparently only my old phone had theft not my new phone. Lost $2500 phone told sorry not sorry. Samsung says I have it with theft. Samsung care + says I dont. It looked like I had theft and original samsung Corp says I have theft but samsung care plus says I dont. Im on month 2 of this

Shame on them to allow a scammer insurerput their brand down.my s25 ultra stolen after 5 days i activate Knox guard However the Amtrust insurer seating 3weeks to activate after they accepted my phone on samedayi upload my details.
Mycase is with Ombudsman they knox guard was not active I said Maaan i do myjob i cant go to your office and do your job to activate.Ohh because Samsung care plus promote 3 months free u tryto cheating?Good try.Nowthey will pay my old device andforced second device too.I also have sensitive information on my phone what was not protected thanks for amtrust while i was thinking the Knox guard activate and no one can have access for that documents.I was wrong.So we love Samsung but this disgusting insurer is put thebrand name down.U also disgusting because its your profit too u allowed to themto do this with your costumer paying +1000£ for devices make us to get insuracefrom u and u allowed to rob us so its2 way profit for u .We buy Samsung from u its no working /lost/stolen and who dont like iphone dont understand iphone its gonna buy Samsung again thats why u disgusting same like your insurer amtrust.Wipe off both theinsurer and Samsung care plus u just make us to lose our faith in Samsung brand!!!!Shame on you

If u haveinsured by them just go to Ombudsman for u it's free , for them they will pay the service and the device too.Dont ask that used replacement phone what they want to provide because u already have to get new while they reject your claim.Ask final response letter from them and u have6months since they send this to u!!!Make them pay you back your hard earn money!!!

I purchased a new phone at Best Buy over a year ago. It was not tied to a carrier. I added the new phone to Samsung Care+ and let them know I traded in my older model. They neglected to delete the coverage on the trade in. I did not realize it until I needed to file a claim and noticed 2 phones on my account. The one I no longer had was still there. The representative told me that according to "Their Records" I did not ask to cancel the trade in phone. I don't know how they could have verified what I said on the phone call to the representative when I ordered the service! Either way that was their excuse and that they would not refund me for all of those payments. I asked to speak to a supervisor, who told me that my Service Advisor for my phone company should have arranged this. I asked him, you mean Best Buy? He meant the phone company (AT&T, T-Mobile, etc) I let him know that it was a phone not tied to a service contract and he stated if the phone was unlocked, it was my responsibility and that I should have EXPLICITLY asked for cancellation of the coverage and that telling the advisor I traded it in did not qualify as that.

What unethical behavior for a company!

How many people are out there now in the same situation and do not realize Samsung is over billing them due to the internal wording of some policy where a representative can keep you on a plan unless you say the magic words!

Horrible! I will be looking for alternative coverage and changing it on my current device.

dont waste your time. i purhcased a phone recently and the phone prompted me to sign up if i wished. i proceeded and paid. now they want a tonne of info. want me to send photos of the front screen the bacjk screen, the copy of invoice showing the imei. (the invoice doesnt show an imei number nor does the seller offer it). How am i supposed to take photos of the front screen and back with screen details. So glad ive asked for a refund based on other reviews. Im now selling the phone will look at another brand