Sandisk Reviews 

Misleading Marketing and Not Truly Compatible With iPhone
I bought the SanDisk 2TB Creator Pro SSD after seeing it advertised as compatible with iPhone. It’s shown plugged directly into an iPhone in videos, implying it works with the native Files app or can record video straight to the drive.
In reality, it only works through SanDisk’s clunky app, which is slow, buggy, and completely unsuitable for proper workflows. You can’t transfer photos directly, record video to it, or manage files natively. This is not plug and play and totally defeats the purpose of having USB-C on the iPhone.
I wasted hours figuring this out. I replaced it with a Crucial X9 Pro SSD which worked instantly no app required. SanDisk’s marketing is misleading and this product should be rebranded. Avoid if you’re a creator or iPhone user expecting native functionality.

this the worst company I have dealt with. in 2025 ordered 2 sd cards 77 pounds, cards did not arrive 14 days later, got in touch get email cards lost a depot, a month later still waiting, even better no refund until they find the 2 sd cards, in touch with them "still looking into it" can I have a refund ? no is the answer
Is this theft ? pay for goods I don't get and they won't give me my money back, also can I change them instrest? do not go near this company.
Update from Scamdisk, 2 hours after Trustpilot uploaded I got a email offering me my money buckeyes but even then there is a catch it will take 10 days to get my money back, again thank you Scamdisk.
And thank you Trustpilot you fro a good service keep it up

Basically ordered two 512gb usb duel drive usb and usb c and recieved a duel usb 258 gb apple one which i dont own anything apple. First off they Basically accused me of is that all that was in the packaging that arrived then they needed ten days to investigate they then asked did I want a refund or replacement I said replacement and they just refunded me instead. Then got another response when I contacted them again saying that they can't send replacements from the same person who early contacted me saying did I want replacement or a refund. Now there prices have went up they have give me a 20 percent voucher which still dos not bring the prices down to what I would of originally paid for. Definitely do not use bunch of fraudsters.

Had to return an unused sd card. Sandisk have had it for 3 weeks so far and no refund!, customer service is shocking, it's been escalated twice, apparently there working as fast as possible!

DO NOT USE SANDISK

Warning! This company wants your email address and gives you a $50 voucher in return but it doesn’t work in their shop.
No answer via e-mail and bad support via chat!
Criticism on social media is avoided by making people unrecognizable or invisible. You should be ashamed of yourselves, SanDisk.
Potential new customers are being deceived here.

I purchased just yesterday my first 4TB creator Sandisk Pro portable SSD and now very disappointed. please everyone just do not buy that. The speed on the box is 2000 MB/s and my task manager in my computer shows max 90 MB/s. 20 times less than what is shown on the BOX!!!! Sandisk your price is too high and quality very low.
Also check the capacity, available storage is exactly 3.5TB and not 4TB. This is a huge lie selling rubbish to people.
You have to give my money back immediately.

RMA process is a pain. Submitted all my information, then only upon multiple followups did they confirm I should ship back malfunctioning SD card. Got automated notification that they received it, but no progress report. Am still having to follow up with them manually, and hardware replacement has not yet been received. I'm convinced their customer service emails are written by AI, with their non-specific language.

This is a follow up to my post on 16th May.

Since my last post they (i.e. their agents who are based in Greece) issued a voucher and told me to order a replacement sd card directly from their store.

I did so on the 19th May and their system offered me a 1 – 3 day delivery via the courier, UPS who giving me a tracking number.
The parcel arrived 3 days later however, it came with a different tracking number – and here’s what’s almost laughable: they sent me out a usb stick (worth £25) instead of the sd card worth over £100.
No explanation, no cover note, nothing. I called them within minutes of receiving the package, fully expecting to be given more false promises. I was told “I don’t know why this was sent – it was probably a gift to make up for your trouble”. I replied “I don’t want a gift – I want my sd card”.
I was told that they would sort the problem but a few hours later they demanded I take a photo of the USB stick and send it to them – they obviously thought I’m as dishonest and immoral as they are. However, I complied and sent them photo’s of the stick (still sealed as it’s of no use to me) and also the packaging which clearly shows the different tracking number.

More e-mails were exchanged, more phone calls were made but the bottom line is this: they can’t explain why their depot in the UK hasn’t passed on the replacement to the courier. When I log onto the courier’s site, using the tracker number SandisK gave me, it says “UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package.” This is supposed to be a 1 – 3 day service.
I’ve just called them again and they simply don’t have any more information. They can’t explain why their UK depot has not given the package to the courier.

The agent told me his manager will call me – Ha!
IT HAS BEEN TWO FULL MONTHS since I returned the sd card and I can’t begin to describe the contempt I feel for the agents who persistently mislead me.
Based on my experience, I can only conclude that SandisK are either the most inept, inefficient company around or are, as I strongly suspect, deliberately misleading their customers with regards to their supposed two year warranty. It is not fit for purpose!
DO NOT BUY IF YOU VALUE AFTER SALE SERVICE!

So I have been using SanDisk products for many years and they have been excellent, not s single problem until a couple of weeks ago. My 1.5tb MicroSD developed some kind of fault and was completely unresponsive no matter what I tried.

So I went through the troubleshooting with a SanDisk representative and after exhausting that, we agreed that it was an RMA case and needed to be returned.

I packaged the card with the appropriate paperwork and sent it tracked to the correct address. The packaged was confirmed delivered last Friday 9th May 2025. complete with a photo showing the package being received.

I left it until Monday and then thought I had better inquire about it as it was still showing as not received.

A SanDisk employee went through the tracking with me, I showed the proof-of-posting receipt, showing it had posted it and then proof-of-delivery, showing a photo their employee had received it. I gave an exact weight of the package and also an exact time of when they received it.

Despite all this precise information, they are now refusing to escalate this inquiry until I can find out the exact name of the employee that received the package!

I have no idea how to obtain this information, this is their last message to me:

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Thank you for your reply and apologies for the inconvenience caused.

Sadly, we cannot find the name of the person that received the package.

I would like very much to help you, but without the name of the person that received the package, the escalation will be rejected.

If possible, please try to contact Royal Mail and ask for the proof of delivery with the weight AND name of the person that received.

All couriers/postal services provide this information when asked.

If you cannot provide this information, you will have to wait until the package is received by the system.

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I am trying to contact Royal Mail to get this essential information, but I doubt I will be able to get it.

Totally pathetic customer service. They have lost my custom for the rest of my days, I will never recommend their products again.

Had an SD card within warranty go faulty. Set up a returns to repair/replace. Several weeks later nothing. I have emailed them. Still nothing. Absolutely disgusting service

DO NOT ORDER FROM THEM

you can buy their product on amzon if you really cant go without for a reason or another but do not buy directly from them because their price are not the cheapest but more importantly I TRIED TO CANCEL AN ORDER 5 MINS after i made one and its been a hell of scam since them, they pretended they will contact back, they also pretended a return was already started in their system but they cant see who made it (it s impossible since i call them first, so who would have started it) but whats more they started an accoutn for me supposedly to follow the progess. The next day that account doest exist anymore and access to it is revoked, like i tried to connect to it the next day to see whats going on. What's more is the money was taken from my bank account so the cancellation never happened and she didnt send me an email as promised to assure me it was cancelled. They are a dishonest company

Just wanted to warn as many potential buyers as possible. My experience with the SanDisk Professional 2TB G-DRIVE ArmorLock SSD, Encrypted NVMe Solid State Drive drive was terrible!!! Fast yes, reliable NO!! Drive stopped being able to be unlocked buy phone (which is the whole idea of it). Phone said pairing was corrupt use recovery key, tried the recovery key (saved when the disk was set up) no joy. Multiple emails to Sandisk did not resolve the issue and several folders of imagery were lost. Fortunately the majority of the drive was backed up else where. So conclusion is this drive is unreliable and I would not recommend it for either day to day use or as a backup solution.

Sent a return back but they claimed I sent back an empty box and would not refund my money.
I sealed the taped the return myself. There's NO WAY that I returned to them an empty box!
There are other companies to purchase drive from. Stay away from SanDisk.

These guys have been spamming me for ages, I have tried unsubscribing to numerous emails but every time I click the unsubscribe link in their email the page 'This site cant be reached'. Sort it out or I will complain to the Information Commissioner.

One of the more expensive SD cards on the market.......and the most unreliable lost so much data due to failure
Stopped buying them

Wish i could rate this negative. Bought a hard drive but received a totally different model when the order arrived. I requested a return, and sent the incorrect item back. Now Sandisk is telling me they cant process my return because i returned the wrong item. What else could I sent back to you???!!! Unbelievable. At least it wasn't an expensive purchase...

I didn’t ever think to check the reviews as I assumed Sandisk were a reputable company. Turns out their customer services is appalling.
I ordered a 1TB Pro SSD 4 weeks ago. UPS set a 2h delivery slot 3 days after my order so all seemed good. But it didn’t arrive. I left it til the end of the week to see if they’d reschedule but it became apparent it was lost.
I spoke with Sandisk to advise and I just kept ‘waiting longer to see if it arrives’.
This repeated and repeated and just now, 4 weeks after my order they have raised an investigation with UPS which will take 10 days. They’ll get back to me after that.
I asked several times if they’d send me a new package but they won’t do anything until the order is investigated with UPS.
2 days ago I’d had enough and bought the same disk on Amazon which arrived yesterday.
But now looking through these reviews it seems the reliability may be as poor as the customer services.
What a joke!

Product was damaged/defective. I called and asked for a replacement, but they forced me to do a return and then re-buy. When i made the return the item sat in their warehouse for almost a month and then they now claim I sent back a completely different product. Would strongly recommend avoiding SD products altogether, but if you must buy them, DEFINITELY DONT buy from SD directly. The customer service is very poor, Seems like someone in the warehouse is either swapping out products or there is just blatant incompetency going on there.

All SSD drives have problems. Even the PRO is disconnecting by itself randomly. In my company we have several disks and both the PRO are problematic. A 2 Tb from the previous version, suddenly dead. A WD 1 tb with metalic case, dead...
I will stick to Samsung or Crucial from now on... I recommend you to do the same.

I wish I could give their customer service a negative rating. I had a terrible experience trying to get help for a faulty 512GB USB stick. They made me use several software tools to test it, and eventually asked me to send the faulty product to their facility in the Czech Republic. They shipped it at the slowest possible speed, and it took 10 days to arrive. Then, there was complete silence. When I followed up 5 days later, they claimed they only registered the replacement on the day I emailed them, and said that was the day they officially received the faulty product. After that, there was no further communication from their side. It took over a month to replace a small USB stick ( I am still waiting for a replacement).I can only imagine the nightmare if I had bought data centre hard drives or dynamic drives from them.