The package of the clothes is really bad, no protection, there is no extra package inside they just lay inside the box. That's not what SANDRO should represent. The pictures on the website shou... See more
Company replied
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See what reviewers are saying
Absolutely love the camel short sleeve wool top with pocket & the colour will go well with everything. Ordered a size small & fits perfectly also arrived very quickly too. Really looking forward to we... See more
Company replied
I love Sandro. I think the quality of the clothes, unique styles, and order turnaround time are really outstanding. However, this brand needs to be more size inclusive, especially when it comes t... See more
Company replied
when you try to return for free via the Sandro official shops in Berlin, they are not taking the items from the old collections and archive sales, however on the Returnschein it sais that only for fre... See more
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Company details
Written by the company
Née en 1984 à Paris, au cœur du Sentier, berceau historique de la confection, SANDRO s’impose dès ses débuts par sa capacité à capter l’air du temps et à le traduire en un vestiaire immédiatement identifiable. Des pièces justes, désirables, qui imposent une allure et deviennent, saison après saison, des incontournables. Plus de quarante ans plus tard, la marque rayonne bien au-delà de Paris et est aujourd’hui présente dans plus de 57 pays. Fondée par Evelyne Chetrite, qui continue de signer les collections femme avec exigence et intuition, la maison ouvre un nouveau chapitre en 2008 avec l’arrivée de son fils Ilan et le lancement d’une ligne homme contemporaine. SANDRO exprime un chic décontracté et affirmé : un équilibre entre masculin et féminin, sobriété et sophistication, silhouettes structurées et détails maîtrisés. Inspirées par l’énergie urbaine, l’art et le design, les collections évoluent au rythme du temps, fidèles à une exigence constante de qualité et de savoir-faire.
Contact info
France
- sandro-paris.com
3.4
Average
1K reviews
Replied to 46% of negative reviews
Typically replies within 1 week
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Prompt delivery,Great fashion and…
Prompt delivery,Great fashion and materials.
Priced well.Unique
March 6, 2026
Reply from SANDRO
Hello Peter,
Thank you for your feedback.
We look forward to welcoming you back to Sandro soon.
Best regards,
Sandro Customer Service
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Reply from SANDRO
Dear Lee,
Thank you for your message and for your interest in Sandro.
We take note of your experience. We hope to offer you a better experience during your next visits.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Pete,
We sincerely thank you for your feedback following your experience at Sandro. We look forward to seeing you again very soon.
Sincerely,
Sandro Customer Service
Leather jacket -Excellent Quality…
Leather jacket -Excellent Quality Delighted with my purchase
March 2, 2026
Reply from SANDRO
Dear Elaine,
Thank you for your message and for your interest in Sandro.
We take note of your experience. We hope to offer you a better experience during your next visits.
Kind regards,
Sandro Customer Service
Super happy
March 2, 2026
Reply from SANDRO
Dear Adejoke,
Thank you for your message and for your interest in Sandro. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
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Reply from SANDRO
Hello Valerie,
We sincerely thank you for your feedback following your experience at Sandro.
We look forward to seeing you again very soon.
Sincerely,
Sandro Customer Service
Why are the clothes so big
March 3, 2026
Reply from SANDRO
Dear Carla,
Thank you for taking the time to complete this survey and for sharing your feedback with us. We have carefully reviewed your comments and we are truly sorry to hear that the sizing of the items did not meet your expectations.
At Sandro, customer satisfaction is our priority. Please know that your feedback has been shared with the relevant teams to help us continue improving the fit and sizing information provided on our website.
Sincerely,
The Client Service Sandro
Reply from SANDRO
Dear,
Thank you for your message and for your interest in SANDRO. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Dear Angelina,
Thank you for your message and for your interest in SANDRO. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
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Perfectoooo
March 2, 2026
Reply from SANDRO
Hello Tamta,
Thank you for your feedback. We look forward to welcoming you back to Sandro soon.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Pedro,
Thank you for your feedback. We look forward to welcoming you back to Sandro soon.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Caroline,
Thank you for your message and for your interest in Sandro. We look forward to seeing you again on your next visit.
Kind regards,
Sandro Customer Service
Reply from SANDRO
Hello Susan,
Thank you for taking the time to share your opinion. We hope to have the pleasure of welcoming you back to SANDRO.
Sincerely,
SANDRO Customer Service
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The dress does not fit well
The dress does not fit well. I return it and I haven’t recived any money.
February 23, 2026
Reply from SANDRO
Dear Paula,
We are sorry to hear that the dress did not suit you. We can confirm that your return has been received by our warehouse and that the refund has been processed.
Depending on your bank's processing times, it may take a few days for the refund to appear in your account.
At Sandro, customer satisfaction is a priority, and your feedback helps us to continuously improve our services. We hope to offer you a better experience on your next visits.
Sandro Customer Service
Reply from SANDRO
Hello Phillipa,
Thank you for sharing your experience at SANDRO. We look forward to your next visit!
Sincerely,
SANDRO Customer Service
Make bigger sizes !
February 26, 2026
Reply from SANDRO
Dear,
Thank you for taking the time to share your opinion. We have taken note of your comment regarding sizes.
At Sandro, we value customer feedback, which helps us to continuously improve our collections and services.
Customer satisfaction is a priority for us, and we hope to better meet your expectations during your next visits.
Sandro Customer Service
Disappointed
Bought a dress which was not as advertised online. Online the dress has a frill on the back as well as the front. Was quite shocked when I received it. No problem returning it, but would not expect such a thing from a high end brand.
February 26, 2026
Reply from SANDRO
Dear Avinder,
We are sorry to hear that the dress you received did not meet your expectations or match the online description. We understand your disappointment and take note of your comment regarding the product images.
However, we are delighted to hear that you were able to return the item without any difficulty. Your feedback is valuable and will be passed on to the relevant teams in order to improve the accuracy of the information and images presented on our website.
At Sandro, customer satisfaction is a priority, and your feedback allows us to continuously improve our services. We hope to offer you a better experience during your next visits.
Sandro Customer Service
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I tried to change the address for days…
I tried to change the address for days now and no one will answer me, your customer service is so slow
February 26, 2026
Reply from SANDRO
Dear Lana,
Thank you for your feedback.
We apologize for the inconvenience caused. Your request is currently being handled by our customer service team.
Kind regards,
Sandro Customer Service
Awful Experience -- Still Waiting On Money Owed Back
Sadly, I have had a terrible experience with Sandro. I ordered a $1,000 leather jacket from Sandro online, and I received a completely different item, not the item I ordered. I promptly submitted a return following
Sandro's returns process and policy (the item was not final sale, and in any event, it was the wrong item), and a week later Sandro mailed BACK the same incorrect item to me, with no explanation or paperwork or communication whatsoever. I called customer service and also filled out a claim form with Sandro. I sent photos of the package that was mailed back to me along with my order information. I was initially told that there was no explanation for the mixup and that my issue would be handled quickly, but I have heard nothing. I placed my order in January and it is currently March 3. I have followed up with customer service by phone and by email numerous times, and at this point I feel like I'm being ignored. It almost feels like fraud. I always thought Sandro was an established, reputable luxury brand but I don't believe that is the case. It has caused stress and hours of my time to try to resolve this issue, and it's still unresolved. I would not recommend Sandro to anyone.
Given the large number of similar reviews, I think Sandro's business practices should be investigated. And credit card companies should be wary of approving transactions with this company.
March 2, 2026
Unprompted review
Reply from SANDRO
Dear ,
Nous sommes sincèrement désolés d’apprendre l’expérience que vous décrivez et comprenons pleinement la frustration et l’inquiétude que cette situation a pu engendrer.
Nous regrettons les difficultés rencontrées concernant votre commande ainsi que le suivi de votre demande après-vente. Ce type de situation ne reflète pas l’expérience que nous souhaitons offrir à nos clients.
Votre commentaire met en lumière des problématiques liées au traitement et au suivi de certaines demandes, et nous prenons ce type de retour très au sérieux. Soyez assuré que votre message sera transmis aux équipes concernées afin de contribuer à l’amélioration continue de nos processus et de l’expérience proposée à nos clients.
Chez Sandro, la satisfaction de nos clients est une priorité, et vos retours nous permettent d’identifier les axes d’amélioration de nos services.
Service Client Sandro
Reply from SANDRO
Hello Pia,
We sincerely thank you for your feedback following your experience at SANDRO. We look forward to seeing you again very soon.
Sincerely,
SANDRO Customer Service
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