While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its effectiveness in managing overwhelming inboxes, highlighting its ability to filter out distractions and organize emails efficiently. Many users describe it as a significant time-saver, helping them maintain focus and improve productivity by ensuring that important messages are easily accessible while less critical ones are neatly categorized. The intuitive features and powerful automation are frequently mentioned as key benefits, making email management a much calmer and more streamlined process. However, some people mentioned that the account dashboard, with its numerous options, can be confusing and overwhelming to navigate. While acknowledging its functionality for fine-tuning settings, a few users suggested that the interface could be more layered or simplified for a better user experience.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising features like the blackhole... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used SaneBox for many years, and it's an essential productivity tool. It keeps my inbox focused on what truly matters while filtering everything else into smart folders. The Daily Digest makes su... See more

Company replied

Rated 4 out of 5 stars

After retiring from federal service, I was hit with a tsunami of junk mail in my Inbox. I realized that the government had been protecting me from this, using elaborate filters. I had written my ow... See more

Company replied

Rated 5 out of 5 stars

I started using SaneBox almost 2 years ago. And the name is perfect, it has saved my sanity time and time again. It is so easy to miss an important email when so much junk comes into your inbox. The "... See more

Company replied

Rated 5 out of 5 stars

Inbox sanity, finally SaneBox has been a quiet lifesaver. It sorts the noise, surfaces what actually matters, and gives me back time I didn’t realise my inbox was stealing. Less clutter, fewer dis... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

SaneBox is an AI-powered email management tool that helps busy professionals eliminate email clutter, save time, and stay focused. On average, SaneBox users save more than 4 hours every week thanks to intelligent automation that organizes incoming messages and filters out distractions. Compatible with any email service, including Gmail, Outlook, iCloud, Yahoo, and custom domains, it learns which emails are important and moves the rest into SaneLater, a dedicated folder for lower-priority messages you can review when it fits your schedule. Other powerful features like SaneBlackHole let you unsubscribe from unwanted senders instantly, SaneReminders ensures you never miss a follow-up, and AI Email Drafting helps you compose replies faster and with less effort. Since 2010, SaneBox has helped hundreds of thousands of people reduce inbox overload, boost productivity, and focus on meaningful work. It runs quietly in the background, keeping your inbox organized so you can spend less time managing email and more time doing what matters.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

SaneBox saves me a ton of time

SaneBox saves me a ton of time, injects a lot of efficiency, and creates a structure within my email that is a total game changer. I can highly recommend SaneBox to anyone that “is really busy” as an incredibly valuable tool

April 8, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sane Works

Probably all of us have a love-hate relationship with email and receive too many of them to properly cope with on a day-to-day basis. Sane has really assisted me to deal with that load. The algorithm that informs its sorting decisions is precise and I have not experienced a mishap yet such an important email going into the wrong folder. I believe it is good value for money and it has saved me quite a bit of time.

March 29, 2020
Unprompted review
Rated 5 out of 5 stars

A true productivity booster or the internet age.

Even with gmail's filtering of promotional and update emails I was still getting pretty overwhelmed and distracted and my non primary folders quickly grew to 1000+ no matter how much I tried to practice inbox 0. Now i am no longer distracted and can process many emails in one go using a digest sent only twice a week. A true productivity booster or the internet age.

March 26, 2020
Unprompted review
Rated 5 out of 5 stars

SaneBox increases my productivity and lowers my Email blood pressure!

I started using SaneBox about 1 month ago. I am thrilled with the SaneBox concept. It is really a productivity tool. First, start with your Email In-Box. Then start moving the Emails that should be in a Black Hole (as in see ya'), SaneLater (not urgent... but later), SaneNews (Newsletters that I will read in a few days), and SaneNo Replies (no replies - Yet). In a very short time, the SaneBox program will figure out what YOU put in each Sane category and the upcoming Emails go there. There are other Sane "categories" - and you pick what you need. SaneBox also provided a handy In-Box Zero Academy course that was very informative. I am sure you will love SaneBox!

March 20, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exactly as advertised

It does exactly what it says on the tin: keeps unimportant stuff out of my inbox and makes sure that I see the important stuff. I've been a customer for years and it's worth every penny.

March 17, 2020
Unprompted review
Rated 5 out of 5 stars

A long time satisfied user

I have been using SaneBox for many years no. As with anything new, I started off small with one email account to see how it worked. Also, was concerned about security implications of having another service process my email for me. Needless to say, everything worked as expected. It truly saves me time as I no longer have to filter through so much mail. I now have 4 email accounts up and running with SaneBox and love it.

Training mailbox behavior is easy. The extra features of alerting you when someone hasn't responded to your email message is handy. While some of those extras are now built into some mobile platforms (hiding a message from your inbox and having it appear later etc.) SaneBox had it first and they are not dependent on an email client. It will behave this way regardless of how you access your email.

Security has never been a concern. I trust them with all my email processing now.

You may wonder "OK, but does this service really work as easy as they say?" Yes, it does. Highly recommend it.

March 13, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

SaneBox is the best life hack I’ve come…

SaneBox is the best life hack I’ve come across in years. I get it - you’re like thinking ‘everyone says that’. Perhaps, but not me, I haven’t written a review on a product, even those I like a lot, ever. So why now? Why am I writing this review? Well - so that I can pay it forward and help you. I was fortunate enough to have someone tell me, actually insist, that I look at SaneBox. So, it’s so liberating that I just have to tell someone.

SaneBox has allowed me to come out from behind my stinking email box and get meaningful work done. It’s the missing piece to David Allen’s GTD.

March 5, 2020
Unprompted review
Rated 5 out of 5 stars

Now I have control of my email instead of it controlling me

Sanebox has saved me hours per week, and helps me prioritise. I love the feature of folders that you can drag emails into (3 days, 1 week, 1 month) and then they'll pop back into my inbox in the designated amount of time. Sanebox is trainable, so that over time it will know which folders to send emails too. I especially love the "black hole" feature! Like Followupthen, Sanebox also has a feature that enables you to forward an email to them with a designated date, and then it will pop back into your inbox at that date. What it doesn't seem to do (although I need to play with this a bit more) is send a confirmation email that they will remind you (Followupthen does this). I will continue to use Sanebox. It has made my email inbox (and me) sane again.

March 4, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

SaneBox saves me time

I discovered SaneBox because it was mentioned in Nir Eyal's wonderful book, Indistractable. I was a little nervous about giving SaneBox access to my inbox, but the artificial intelligence doesn't read my emails -- it just pays attention to which emails I open, which I respond to and it learns which emails I will likely think are important and worthy of reading, as opposed to the dozens of newsletters I receive that can be scanned as a batch. Thanks to SaneBox, the experience of reviewing my emails is relatively chill :-)

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

You must consider SaneBox because:

IT is the most time- saving email tool YET to be issued. Time is money; if you can let the computer sort,locate different types of email from junk to flagged ,and, have set out what is in the 20% must read category:And let the balance go 'tll you have free time or just would junk it, You would beas stunned as I was by how much unnecessary eyeballing was saved. Time saved for wife and family! A must HAVE. lu ALCID

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Sanebox - get your inbox tamed!

Sanebox, where have you been my whole life and how did I ever make it without you? Sanebox has taken my lost cause inbox and made it functional again. I save more time, stay on top of follow up items and have finally tamed my inbox. If you are not using Sanebox, you are missing out! Biggest productivity gain of any tool I have ever used period!

March 2, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look