San Giovanni Reviews 

Really disappointed with our visit Friday evening 7th August 2026.

Daughter had booked a surprise 70th birthday meal for her Dad (booked in June), so she was so excited as we'd never been before. We arrived a few minutes before our booking to be told the table wasn't ready and to wait outside (why as this had been booked in for months), someone would be out to collect our drink order, other people arrived, who were served before us. We waited more than 15 minutes until someone came along and then another 15 mins for our table.

I can't say anything bad about the food, it was extremely good but the interaction or lack of it from staff was so indifferent, apathetic and ignorant.

And although the food was good, the service was rushed, no mention of a happy birthday, even though a bloody big 70 birthday balloon was on the table and whilst no one expects a
"freebie", often restaurants do initiate a "happy birthday", even a "restaurant or pub chain" will participate in this kind of celebration.

A very dismissive "celebratory" evening unfortunately and whilst my husband was none the wiser, my daughter and son in law were really, really disheartened.

Again, whilst the food was nice, the service and ambiance were to say the least "non existent".

A real let down on what should have been such a lovely evening, celebrating a 70th birthday mainly but also our 49th wedding anniversary the day before.

Unfortunately, looking at other reviews, this isn’t the only time their customer satisfaction has been called in to question.

Living off their “perceived superiority”, really is an indicator of their level of self awareness as a whole,

Won’t be rushing back, they can’t even respond to complaints via their messenger service, just plain arrogance and ignorance.

Arrived for Birthday dinner and sat and had drinks, shown to table and order food service good
Unfortunately issue began with my partner a few hours later she experienced severe food poisoning resulting in absence from work the next day and continued stomach issue

Beautiful setting . Attentive staff and most importantly amazing food.sorry could not leave a tip as cash only . Next time

Very rude and prejudice against the colour of your skin when they know you’re a different colour they will not accept you I have tried for 6 months and they never let you in just because of the colour of my skin always rude when I speak two them on the phone or I even went in person and my friend said they ring and got a table so I then understood they are prejudiced

Tried to book a table for the second time now and was told to ring back as they were too busy to take my booking . Doesnt bode well if you can’t even find crime to take a reservation or have a person at the front of house to do this

Booked a table at what was once our favourite restaurant to celebrate our wedding
anniversary. 2 years ago, we had cause to complain about a rude and discourteous waiter. I have numerous emails apologising and assuring us that he would be taken off front of house duties until he met their high standards. We have been back several times since with no issues. However last night we had the misfortune of being seated by this waiter again. My first annoyance was the fact that instead of going behind me to place my side plate, he just leant straight across me with his arm in my face. He then took our order.my wife ordered her favourite go-to meal but got the words round the wrong way. He belittled her by looking at her and corrected what she was ordering We asked for a green salad but asked that it contains no Rocket as neither of us like it
Our meals were served by lovely staff and were constantly asked if we required further drinks etc, As our mains were served, the salad was put in front of us, full of Rocket, and for the 1st time since taking the order, he was standing behind the waitress. We refused the dish, and it was duly replaced At the end of the meal, the manager asked if everything was OK and I told him it was not. I relayed what had happened and the fact that this same waiter was supposed to have been retrained/ disciplined for the exact same thing from a previous visit, #Rocketgate, only the other time he held a bottle of water against my face when I asked if it was chilled. The manager apologised, but as we were leaving, he attempted to make excuses for his waiter, saying he's not a nasty man it was just his way. I replied if that's his way, then he shouldn't be in this profession, let alone front of house and that we will not be returning. Again the manager Georgio apologised and we left

Have been several times over the years. Always have a really great experience. The location is amazing, the restaurant is immaculate. Staff are friendly and attentive, they really can’t do enough for you. The food is impressive, we always know we will be getting a fabulous meal. It’s a real treat. We have booked a table for 3 again next month. Would definitely recommend.

Absolutely terrible experience waited 50 minutes for arrival drinks. Staff were rude at the bar complaining to us that they were under staffed? After our 3rd complaint we finally got a drink.... it was my first visit and my last visit to this establishment was mediocre at best. Never again avoid avoid avoid

Used to be a to-go italian food place in Aalborg. The last two visits been dissapointing. Only part of our order delivered, tasteles and not very attractive look of the food. The knifes are so blunt that I just gave up finishing my pizza.