Santafixie Reviews 

I have been waiting for a month and I have still not recived anything. And there is no answer when I try to write to them. I think I got scamed...

⚠️ WARNING ⚠️

Absolutely terrible experience with this company.

My bicycle was not delivered for over a month, despite multiple attempts to contact them. There was no clear communication, no responsibility, and no proper solution offered. This is a complete waste of time and shows a very unprofessional approach.

I was even promised dispatch by the end of the week (see attached screenshot), but this commitment was not fulfilled.

I have now requested a full refund and expect it to be processed immediately.

I strongly warn others: do not deal with this company. If you value your time, money, and peace of mind, stay away

Always terrible, this time I got charged, and the order hasn't even been processed. It is a joke!

I have been waiting 3 weeks for delivery
And you starts asking for my experience instead of focusing on fulfilling our agreements

I made a order on 31 of October and it told me that it was 5 to 6 business days before delivery the issue was that santafixie supplier had some issues so my order was delayed even further and I have received the order on November 22 what I find very sad is that no one from santafixie contacted me about the supplyer issue I needed to contact santafixie where I was told regarding the supplier issue, and that was the reason that my parcel was delayed, the good part was that they returned the shipping fee, but what I wish they would have done was that they would have contacted me when they knew about the supplier issue so I didn't need to contact santafixie
x

Customer service doesn't respond. Their ChaitBot gives unreleiable and misleading answers and descriptions of their products - you cannot trust this company :(
I have now received a useless product and they wont accept a return of the product.

I was initially skeptical about ordering from Santafixie due to the bad reviews, but I decided to take the risk, and I’m so glad I did. I purchased a wheel set, and the experience was great. The sent my order out the next day, and the wheels arrived in perfect condition. They seem like a good quality set, especially for the price. Santafixie exceeded my expectations, and I’d gladly buy from there again.

Bought a bike from them arrived with a broken front wheel spokes
After 2/3 weeks of emails and waiting for them to find “proper” solution for my situation
They just sent me 2 spokes basically saying you deal with its your problem now
So they waited two weeks to find a solution and their solution is to send me two spokes.. which cost 10kr.. and the cost of actually getting them installed on the wheel in a bike shop is on me……

The whole experience was absolutely ridiculous from the getting the bike damaged to trying to talk to the worst costumer service ever
I had to send multiple emials, multiple reminders, multiple instagram messages just for a single reply

Do not recommend whatsoever stay away from this company.

The shipping took ages.
+ the aluminum fork i bought is crooked and not welded correctly

Both accessory items arrived quickly and in good condition - a water bottle and a lock. I looked around and then bought them from santafixie because the price was competitive

I ordered a bicycle helmet. When I received the helmet it turned out to be broken which was also apparent from the package which had a large hole on the outside corresponding to where the helmet was broken.

I immediately contacted SantaFixie and sent photos of the helmet. After a week I received a request for more photos which I provided immediately. In general the response time has been very slow…

I have been hesitant to submit a review, since the handling of the package is not the responsibility of SantaFixie. However, it is their responsibility to solve the issue which was caused by their service provider, and it has now been a month since I informed about the broken helmet - and the case is still not concluded…

Scam of a company. The junk bicycle i received was rusted to the point of not being able to run after less than a month. The included brakes were not even compatible with the rim and were unable to hit the brake surface properly, even with professional adjustment.

Customer service refused to help.

One big fraud - don't buy from them. Shortly after placing my order, they draw the money from my card and I have never received my order. Now they don't respond on my emails

Santafixie brand bike bought.

Absolute junk quality. Used one month, and rust all over. Front and rear cogs both broken.

Customer service refused to help.

Stay away.

The service is non-existing and delivery times are not accurate at all. Myorder was first sent after a whole week had passed

Not impressed at all.

They had an offer of 15% off with no terms and conditions to say it was specific only to some items. So ordered, didn't get the 15% off. Emailed them and they thanked me for spotting the error, fixed it but then refused to offer me 15% off which is a trading standards violation and is actually illegal.

Anyway, I received the bike and the crank arm kept falling off. They sent me a new one but it arrived damaged (fully wrapped and delivered well) but worn and clearly second hand!

Since then I have found many smaller build and design faults with many screws being handled wrong meaning no thread left of the screw making it impossible to tighten or loosen. This is meant to be a brand new product but everything is clearly second hand and used.

Have asked for a refund and been told no because I have ridden the bike. But of course you cannot know the quality sometimes until you are on a ride.

Hope they will refund me so I don't have to make a formal complaint. Looking at many other reviews (something I should have done BEFORE ordering) I can see I am not there only one. Really great marketing and good promises but bad delivery and bad quality products all round.

They also sent me a helmet in the wrong size and expect me to pay to have the item returned to Spain. Not acceptable.