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Company details

  1. Catering Food and Drink Supplier
  2. Ice Cream Shop

Written by the company

Fully serviced gelato carts for weddings, parties & corporate events across London. Personalised, delicious, and unforgettable.


Contact info

4.2

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Hire for a corporate event

I used Santiago’s for a corporate event. The cart is very smart looking with the choice to add a logo and the selection of ice creams and sorbets is great! There was a delay with their arrival due to a sorbet issue but the team were very professional and got up and running quickly. I would use them again.

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars

If I could provide a 10 star rating I…

If I could provide a 10 star rating I would. We had Santiago’s at our wedding and it went down an absolute treat with our guests. The ice cream is delicious. The service is first class.

August 27, 2025
Unprompted review
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Reply from Santiago's

Thank you Richard! It was an honour to be part of your wedding day. We’re so pleased the gelato was enjoyed by your guests and that our service added to the celebration. Wishing you both all the best!

Rated 5 out of 5 stars

Delicious gelato, super friendly & helpful team

We'd definitely recommend Santiago's. Karl and Jake were fantastic from beginning to end. They worked with our specific needs, budget and timeframe. They responded quickly to emails and with detailed information that was easy to understand. They were personal, friendly and professional. Everyone loved the gelato, they took care of everything and made our event extra special. We're hoping to book them again for next year's event.

August 24, 2025
Unprompted review
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Reply from Santiago's

Thanks so much Steph! It was a joy to work with you, and we’re thrilled the gelato helped make your event extra special. We’d be delighted to do it all again next year!

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Rated 5 out of 5 stars

VCCP Agency Event

The team were wonderful, on time and super efficient serving the queue we had for the whole booking! The ice cream was amazing and everyone was commenting on how delicious it was. Will 100% be booking Santiago's again for future events! Thank you Jake & team!

August 21, 2025
Unprompted review
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Reply from Santiago's

Thank you Millie! We loved being at your event and serving your guests. Such great energy from everyone. Delighted the gelato went down so well, and we can’t wait to work with you again soon.

Rated 5 out of 5 stars

Highly recommended - delicious and professional

We booked Santiago’s to cater for our annual summer garden party - they were fantastic from booking to follow up. The ice cream was delicious and our guests kept returning for more (I think the record was 4 visits!). The team were wonderfully polite and friendly to adults and children alike and all of our guests commented on how much they enjoyed it. Very easy and straightforward booking and payment too. I will be a repeat customer for sure. We have tried a number of providers previously for events abs Santiago’s is definitely the best: Not the cheapest you’ll find but definitely the highest quality and most professional and therefore the best value in my opinion.

August 2, 2025
Unprompted review
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Reply from Santiago's

Thank you so much, Felicity! It was a real pleasure to be part of your garden party. We’re so glad the gelato was a hit with your guest. 4 visits is definitely a record! Looking forward to next year already.

Rated 5 out of 5 stars

We found Santiago’s gelato via Google…

We found Santiago’s gelato via Google and we’re so glad we did! Amazing service, very quick and communicative! Our clients raved about the flavours and were very pleased about the quality of the gelato and presentation of the gelato cart. Jake was very adaptable and so great to work with as this was a last minute booking. We can’t wait to book Santiago’s again.

July 19, 2025
Unprompted review
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Reply from Santiago's

Thank you! It was a pleasure working with you and contributing to the success of your clients wonderful event! Till next time.

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