Santoromilan Reviews 

Had some iteams which were too small. Got in contact with customer services who couldn’t provide any answers/help to our queries of returns/ exchange

Great products. Affordable as well

What a wonderful company. Ordered shoes and were delivered the very next day. Now that’s what call great service. Beautiful crafted shoes and so comfortable. You can see the quality straight away. Thank you for a great service

We visited the meadowhall store to find a suit for my husband for a wedding. We were greeted by a very friendly and helpful shop assistant named Courtney. She was amazing an nothing was too much trouble. We will definitely come back in the future for anymore suits he might need.

The store deserves full recognition as their professional approach to a customer is exceptional.

As soon as I entered the store, Mr. Steve approached me if I need something particular which I did.

I believe this gentleman has a measure tape in his eyes as he guest straight away my size.

Unfortunately, the size was not available but Mr. Steve assured me that if he will not be able to find the right size at the back, then he will order it and will come before the ceremony.

Overall, the service was quick, to the poind and most importantly there was no pressure to buy anything else.

The very last thing customer needs is being pressurised to buy something else.

Strongly recommend the shop and gentleman's who are working there as they know what they are talking about.

10/10

Worst purchase
Item received as not descryaa the image shown
Completely different colours
When i order blue they gave grey
And when I returned i had to pay 20 pounds at the post office i lost my money for their mistakes
Worst customer care no replies to any messages or queries
Will not recommend to anyone

I ordered a few suits from here. Great quality and fit but I did go with a suit from a different company. Very smooth in returning and refunding. Thank you

Amazing customer service, thanks fay for helping me with picking my outfit.

Had an amazing customer service , thanks Faye for helping us , will be coming back , thanks again Faye

Hi this is kram from America I went last year Santoro Westfield big shop l met with guy which is Amazing guy Mosen if I remember name he sold me 6 suits £1,840 was good deal now I come back gain because I did promise with him I will come back with my friends also buy this month we came but he was not there when I asked about him they didn’t tell me and he spoke rudely and show me ignorance me he was Indian old guy I don’t know name but we left store and buy other store upstairs and we spend 2,900 more nice suits I work CCN channel

Way too long to deliver (6 weeks). DHL experience was also rubbish. Shirt ok.

Andrew at the Bluewater store was very kind and helpful to me when I was selecting my destination wedding suit! I will return to them again!

Sent me a used shirt and are expecting me to send it back at my expense.

Customer service keep repeating to send it back are not answering my question on postage refunds

Not great will never use them afain

Steve was great today. Really informative!

Ordered and paid, then told 10 days later they haven't any available of the wash bag I wanted, but gave an option of another for same price which I agreed to, little did I know it was smaller than the first request and delivery seemed to be quite slow, I will say the one suplied looks good quality, Not used yet.

Great service from courtney at the meadow hall store. Quality suits and reasonable prices. Very much worth a visit due to selection and service.

Very well made and gorgeous designs. Quick delivery!

I wont lie, I haven't even bothered to order a suit.. the website popped up on facebook, so I had a look and the suits seemed fairly nice for the price, so I came here to see reviews..

Well im not overly impressed at all to see SantoroMilan replying to negative reviews, countering with unprofessional, rude and defensive comments opposed to being composed and professional, concidering these people spent their money and didn't have a great time with the products, delivery time or customer service, you would think the business would do all it could to rectify the issue..

I look forward to the reply telling me I'm strange and that my review/opinion isn't valued and I am aware that it is strange not to have ordered anything and post a review but its also strange to crap on your customers....

Peter always been very helpful and pleased with the service we have received

At this time I am only able to comment on the customer service aspect of my shopping experience as my order has not yet shipped or arrived.

I can say that thus far I have been extremely disappointed with my online shopping experience having regard to the total lack of customer service support throughout the process. Not only am I still awaiting a response to my email sent to customer service since 13th July 2025 (more than 2 weeks ago) regarding international shipping details but added to this all of my calls to the website listed London Store fronts have gone unanswered.

As and aside from this, the online shopping portal refers to international shipping via DHL (which is available in my country) yet I am unable to access any option to ship.

Yet further, it is now 2 weeks to the day since I've placed my order for delivery to my US address and have not received any communication as to its shipping.

Notwithstanding, I do look forward to a speedy resolution and most importantly receiving the items ordered in a timely manner.