Santoromilan Reviews 233

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional approach, often likening the experience to having a personal shopper. Many people highlight the excellent service, noting the efficiency, ease, and personalized attention received, which made their shopping enjoyable and stress-free. However, some people were dissatisfied with the product quality, describing items as poor or not matching descriptions, with issues like peeling leather or plastic-like fabric. A few other people also felt that customer service was unresponsive or unhelpful regarding returns and exchanges, leading to inconvenience and frustration.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the incredible product... See more

Staff

Clients share positive opinions on staff, frequently praising their knowledge, helpfulness, and... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the incredible product quality, top-quality... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers, like those helped by... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great and outstanding... See more

Based on these reviews

Rated 4 out of 5 stars

Didn't receive parcel, Had a chat with Chloe at their customer serves today, it seems DHL didn't get the delivery out of Cambridge and in to Norfolk, Chloe understood my circumstances and offered m... See more

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting. However, from the moment I stepped into this Bluewater store, I couldn... See more

Rated 5 out of 5 stars

We visited the meadowhall store to find a suit for my husband for a wedding. We were greeted by a very friendly and helpful shop assistant named Courtney. She was amazing an nothing was too much troub... See more


Company details

  1. Tuxedo Shop

Written by the company

Mens formalwear


Contact info

4.1

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good first order

Really good first order. Lovely suit at a great price, and they made sure it was delivered on time for a wedding I’m going to. Excellent experience.

January 28, 2025
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Rated 5 out of 5 stars

Brilliant customer service every time

Tommy has always gone above and beyond for our family. We chose Santoro for our first family wedding and the team did such a brilliant job that we came back for another wedding suit order. Tommy and Vince have been brilliant and we cannot wait to see our new suits. These guys are our official wedding suit providers!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice and high quality suits

I took to the advice give Milano Couture a go from a member of my fiancé's family and I was very happy I did.

First and foremost, the advice I got from the manager Faye was very informative, helpful and genuine. At no point did did I feel like I was being pressured into a sale and I was made to feel that any and all questions were valuable.

After being in the market for this suit for some time and trapsing around many different shops and not finding anything that was to my taste, I was very grateful for Faye's help and I now have both my suit and the name of an affiliated taylor in case I lose/gain weight before the wedding.

I would strongly recommend Milano Couture if you are in the market for a suit, it is a huge weight off of my mind and I am grateful for the help the staff gave. 5/5.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bluewater Fantastic service with lovely gents who…

Fantastic service with lovely gents who knew what size my partner was with out even measuring.

Picked out a fab suit along with some causal items .

Lovely service and made me, the female feel welcome and included my opinion.

Thank you for the fab experience.

Will be back to the Bluewater store.

January 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Was given a 2 week delivery date

Was given a 2 week delivery date, yet item arrived after 3 weeks after having to chase and complain wheres my order! Was told not in stock but should have been contacted and told earlier as i had an event to attent and this had me worried if it will arrive on time and if i had to cancel and source new suit elswhere

January 7, 2025
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Reply from Santoromilan

Hi Mohinul, we can only deliver what is in stock and we are not aware of time restraints people may have when they order hence sending the order when it is in stock which on this occasion may have been a little later than you wanted.
Many thanks

Rated 1 out of 5 stars

BEWARE , this shop won’t exchange faulty goods

We visited the Meadowhall shop just before Christmas, I bought a coat after trying the coat on. Just after Christmas I put the coat on to go out, as I put my arm in the sleeve I felt something wrong with the lining ( the lining had not been sewn together) I took the coat back and was told they would repair the coat, I refused and asked for a replacement. The manager point blank refused to exchange the coat , we went back a second time as we didn’t take the receipt the first time. We were still told they would only repair the lining not exchange saying well you tried it on you should have noticed then. So if buying anything from this shop I suggest fully checking first .

December 21, 2024
Unprompted review
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Reply from Santoromilan

Dear John,
When you bought the coat in question by your own admission you tried it on “three” times, you removed the tags when you got home after trying it on again, clearly if the lining had been torn you would have noted this. You then came back to our store without a receipt yet as a good will gesture we said we would repair the lining. You were extremely rude, rather aggressive along with your wife who was in tow and you left.
You came to the store today with the very worn coat to “demand” a replacement because you hadn’t noted the three times you tried the coat on that the lining was torn. Clearly you had worn the coat and you have very clearly damaged it when wearing it so unfortunately once again we offered to repair the lining as a good will gesture.
Customers who come into the store being aggressive are not customer we want so thank you for your review but the offer to repair still stands purely as a good will gesture but we would ask if you do come to our store for you not to be aggressive along with your wife threatening female staff.
Have a great day.

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Rated 5 out of 5 stars

The guys in the store are experts

The guys in the store are experts, they sized me up without even measuring. The quality of the suits is always great and every time I wear one of the suits I've bought from here I always get comments on how good they look. My favourite store.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience great service nothing…

Great experience great service nothing to much trouble faye is brilliant sorted my wedding suits for the guys very professional gave really good advice been a couple of times now for suit fittings always has time for you thankyou faye much appreciated

November 17, 2024
Unprompted review
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Rated 5 out of 5 stars

1st time buying a suit

I'm very tall, very slim and struggled to find my Size, cath at meadowhall pointed me in the right direction and achieved a goal in a suit for a red carpet event. Very great full, super service. Thanks!

November 16, 2024
Unprompted review
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