Bought the christmas offer of the double cleanse set as I wanted to try rapid radiance cleanse. Not surprised i already love this addition to my ever growing Sarah chapman wardrobe ❤️ Thank you for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always, another amazing Facial at Sarah Chapman. Stacie is FABULOUS & her wealth of knowledge, tips & advice is priceless! Clinic is always clean & welcoming, efficient & professional. Instant res... See more
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Fantastic customer service. I’ve been an avid user of Sarah Chapman products and bought their face steamer and extractor a couple of years ago. I lost one of the parts and asked the team where I could... See more
Company replied
I am so thrilled to have discovered Sarah Chapman skincare products. The website is easy to use and products dispatched very quickly. Their customer care is exemplary. Jack is always courteous, frie... See more
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Company details
Written by the company
Renowned as London’s most sought-after facialist, Sarah Chapman is the founder and formulator behind the award-winning Skinesis skincare range and clinic. With over 20 years of experience and advanced training in cosmetic science, Sarah has developed a reputation for delivering transformative results through a unique combination of cutting-edge technology, potent active ingredients, and her signature massage techniques. At the heart of Sarah Chapman Skinesis is a science-driven, hands-on approach to skincare. Each product is inspired by the real-life concerns of over 15,000 facials performed annually at her Chelsea-based Skinesis Clinic – a trusted destination for A-list clients and beauty insiders alike. From collagen therapies to microneedling and laser treatments, the clinic delivers radiant, red carpet-ready skin. Launched in 2008, the Skinesis product line brings this expertise home with results-driven formulas that blend advanced actives like peptides, stem cells, and vitamins with high-performance botanicals and essential oils. The result? Proven, luxurious skincare designed to transform your complexion and deliver the legendary Skinesis glow.
Contact info
United Kingdom
- customercare@sarahchapman.com
- sarahchapman.com
4.7
Excellent
90 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Really amazing customer service
Really amazing customer service, went above and beyond to help. Very quick response.
June 25, 2025
Reply from sarahchapman.com
Dear Holly,
Thank you for your wonderful feedback! We’re so pleased to hear that our team was able to go above and beyond for you. Providing quick, thoughtful support is something we truly pride ourselves on. If there’s anything else we can assist with, we’re always here to help.
Warm regards
Jack
Sarah Chapman Customer Care
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Not only do I swear by the products
Not only do I swear by the products, FedEx lost my shipment. I contacted Sarah Chapman customer service for assistance and they immediately shipped out a replacement order! I am very impressed with their quick and kind response.
June 17, 2025
Reply from sarahchapman.com
Hi Amy,
Thank you so much for your wonderful feedback! We're truly sorry to hear that your original order was lost in transit, but we're so pleased our customer care team could resolve it quickly for you.
It means the world to us that you not only love our products but also felt supported and valued throughout the process. We’re always here if you need anything in the future!
Warmest wishes,
Jack
Sarah Chapman Customer Care
Customer service - top notch!
Very helpful customer service
An order was experiencing delays and I was called and they promptly righted the situation which was much appreciated.
Thank you
June 6, 2025
Reply from sarahchapman.com
Hi Lucy,
Thank you so much for your kind words!
We’re pleased to hear that our team was able to step in and resolve the delay promptly for you. Your appreciation means a lot, and we're always here if you need anything further.
Best wishes,
Jack
Sarah Chapman Customer Care
Package Sizes
A great shopping experience with Sarah Chapman as always. The only piece of feedback I have is that the size of the package was a bit large for the small container of eye cream I ordered. It feels a bit wasteful and unnecessary, and wondering if more packaging sizes could be added in the future. Thanks.
June 6, 2025
Reply from sarahchapman.com
Hi Ns,
Thank you so much for your lovely feedback and continued support. We're pleased to hear that you had another great shopping experience with us.
We appreciate your comments regarding the packaging size. We're actively reviewing our packaging options to ensure we're being as efficient and environmentally conscious as possible.
Warm wishes,
Jack
Sarah Chapman Customer Care.
Nothing better than Sarah Chapman Skincare
Sarah Chapman is the leader in skincare. It is worth every penny. Luxurious feel and results. Hard to use anything else. I was lucky enough to visit London last year and experience the epic facial offered in their clinics. I've been a loyal customer for years and keep coming back for more.
June 6, 2025
Reply from sarahchapman.com
Hi Lori,
Thank you so much for your wonderful review and kind words.
We're truly honoured to be your go-to skincare brand and thrilled to hear how much you value both the results and the luxurious feel of our products.
It’s fantastic that you were able to visit our London clinic and experience one of our facials — we love connecting with our customers in person and offering that extra level of care.
Your continued loyalty means the world to us, and we're so grateful to have you as part of the Sarah Chapman community.
We look forward to continuing your skincare journey with you!
Warmest wishes,
Jack
Sarah Chapman Customer Care.
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Fantastic customer service
Fantastic customer service. I’ve been an avid user of Sarah Chapman products and bought their face steamer and extractor a couple of years ago. I lost one of the parts and asked the team where I could purchase a replacement part. They were super quick in responding and posting a replacement part. Super quick and easy transaction and great team thank you!
May 5, 2025
Unprompted review
Reply from sarahchapman.com
Hi SD,
Thank you so much for your kind words! We're delighted to hear that you've been enjoying your Sarah Chapman products and that our team was able to assist you quickly with a replacement part. Providing efficient, helpful service is something we pride ourselves on, and it's always wonderful to know when it's appreciated. If you ever need anything else, we're just a message away.
Best wishes,
Jack
Sarah Chapman Customer Care.
The company always reacts quickly to…
The company always reacts quickly to customer problems. My problem with a gift card was sorted the next day and most efficiently.
Great that a trustworthy brand has the customer care to back it up.
May 28, 2025
Unprompted review
Reply from sarahchapman.com
Hi Susan,
Thank you so much for your kind words! We're delighted to hear that our team was able to resolve your gift card issue quickly and efficiently. Providing a seamless and supportive experience is so important to us, and it's wonderful to know you felt well looked after. We truly appreciate your trust in our brand!
Warmest wishes,
Jack
Sarah Chapman Customer Care
Excellent customer service.
I received Sarah Chapman Icon Day as a gift. Unfortunately the top was broken but customer service came to the rescue. I received a replacement within days. Outstanding customer service…….and the product is outstanding too!
May 20, 2025
Unprompted review
Reply from sarahchapman.com
Hi Dee,
Thank you so much for your lovely review!
We're sorry to hear the product arrived damaged, but we're thrilled our customer service team could quickly resolve this for you.
We're so pleased you're enjoying the Icon Day – it's wonderful to hear you think it's as outstanding as we do!
We appreciate your kind words and support, and we look forward to assisting you again in the future.
Warmest wishes,
Jack
Sarah Chapman Customer Care
AMAZING EXPERIENCE & TREAT!
As always, another amazing Facial at Sarah Chapman.
Stacie is FABULOUS & her wealth of knowledge, tips & advice is priceless! Clinic is always clean & welcoming, efficient & professional. Instant results from the Micro needling...my skin feels fresh & plump. I can't speak highly enough about this clinic & it's staff! Continue doing what you're doing!
May 22, 2025
Unprompted review
Reply from sarahchapman.com
Hi Rebecca,
Thank you so much for your glowing review! We're absolutely delighted to hear that you had another amazing facial and that Stacie made such a fantastic impression. we’ll be sure to pass along your kind words to her. It's wonderful to know you felt welcomed, cared for, and saw instant results from your treatment.
We truly appreciate your continued support and look forward to welcoming you back to the clinic soon!
Warmest wishes,
Jack
Sarah Chapman Customer Care
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Lovely products!!!
Lovely products - I’ve been using the R&R glow and Skinesis moisture mask and my skin feels really soft and very moisturised!! Also I have very sensitive skin but had no reactions so that’s great!!!
May 23, 2025
Unprompted review
Reply from sarahchapman.com
Hi Jess,
Thank you so much for your lovely review! We're thrilled to hear that you're enjoying the R&R Glow and Skinesis Moisture Mask and delighted that your skin has reacted so well.
We truly appreciate your feedback and your trust in our products!
Warm regards,
Jack
Sarah Chapman Customer Care
Digital Shield
I’ve been using Sarah Chapman Digital Shield for a few weeks now, and I’m honestly impressed. My skin tends to get tired and dull from being in London and on the tube, but this products has made a noticeable difference. Most importantly it Dosent sit on the skin , absorbing in really fast.
May 1, 2025
Unprompted review
Reply from sarahchapman.com
Hi JB,
Thank you so much for your wonderful review! We're delighted to hear that the Digital Shield has made such a noticeable difference to your skin, especially with the daily challenges of city life.
We truly appreciate you taking the time to share your experience and are so pleased to be part of your skincare routine.
Best wishes,
Jack
Sarah Chapman Customer Care
Amazing Customer Service!
May 21, 2025
Unprompted review
Reply from sarahchapman.com
Hi Dima,
Thank you so much for your lovely review! We're thrilled to hear you had such a positive experience with our customer service team.
Your kind words mean the world to us, and we're always here if you need anything in the future.
Warm regards
Jack
Sarah Chapman Customer Care
Digital Shield
I first tried the Digital Shield while visiting a friend—he had a sample and kindly gave it to me so I could try it for a few days. I noticed an instant improvement in my skin and was so impressed that I bought a bottle for myself.
April 30, 2025
Unprompted review
Reply from sarahchapman.com
Hi Paul,
Thank you so much for your review!
We're thrilled to hear that you had such a positive first experience with our Digital Shield even more delighted that it made a noticeable difference to your skin so quickly.
It’s wonderful when a recommendation from a friend turns into a product you love.
We really appreciate you taking the time to share your feedback and for choosing Sarah Chapman.
Best wishes
Jack
Sarah Chapman Customer Care
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Fantastic Product
Love the 3D Moisture Infusion face mask!! Does wonders for my skin and makes my face feels so hydrated. Couldn’t recommend enough
May 5, 2025
Unprompted review
Reply from sarahchapman.com
Hi Connor,
Thank you so much for your lovely review! We're thrilled to hear how much you're enjoying the 3D Moisture Infusion Mask and that it's leaving you feeling so hydrated and refreshed.
We truly appreciate your recommendation and are so pleased it's become a favourite in your routine!
Warmest wishes,
Jack
Sarah Chapman Customer Care
GREAT PRODUCTS, GREAT SERVICE
Not only are the Sarah Chapman products great, their customer service is brilliant. They were unbelievably responsive when I had not ordered everything I intended to and sorted that. Then, they immediately sent out a replacement for a product with a faulty pump. I am just starting on my Sarah Chapman journey, but intend to buy more!
April 29, 2025
Unprompted review
Reply from sarahchapman.com
Hi Lesley,
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our products and customer care team.
It's great to know we could quickly assist you with your order and resolve the issue with the pump.
We're thrilled to have you on your Sarah Chapman journey and look forward to being part of your skincare routine for a long time to come!
Best wishes
Jack
Sarah Chapman Customer Care
Very happy with Sarah Chapman…
I've been using the Sarah Chapman Digital Shield for a few weeks now, and I’m impressed with the results.
While working in a city with long hours in front of screens, I wanted something that could help protect my skin from pollution and blue light exposure not expecting much but having been recommend this product by Jack i thought I’d give it a go and I couldn’t not be happier.
April 23, 2025
Unprompted review
Reply from sarahchapman.com
Hi Sean,
Thank you for sharing your experience with our Digital Shield Day Cream. We're thrilled to hear that it's making a positive difference in your skincare routine, especially when recommended.
All the best
Jack
Sarah Chapman customer care
R&R glow and ultimate Cleanse
I purchased the R&R glow and ultimate cleanse recently and can already feel the difference in my skin! Will definitely be including both these products in my skin regime going forward. Very pleased.
April 21, 2025
Unprompted review
Reply from sarahchapman.com
Hi KLB,
Thank you so much for your lovely review! We're thrilled to hear that you're already noticing a difference in your skin with the R&R Glow and Ultimate Cleanse. It's great to know they've earned a spot in your skincare routine!
All the best
Jack
Sarah Chapman Customer Care
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Easy website to use
Easy website to use, and to order. Any queries responded to. Point system to allow you reductions on products. Great offers. Most importantly gorgeous products, wonderful scent. Particularly love their cleanse, eye micellar, face oils
April 19, 2025
Unprompted review
Reply from sarahchapman.com
Hi Gill,
Thank you so much for your kind words! We're so pleased to hear that you found the website easy to use and that our team was able to assist with your queries. It's great to know you're enjoying the points system and offers — and even better, that you're loving the products themselves!
Thanks again for your support — we truly appreciate it!
Warm regards,
Jack
Sarah Chapman Customer Care
I’ve been using Sarah Chapman products…
I’ve been using Sarah Chapman products for the past 10 years, and while I’ve tried other brands, I always find myself coming back. I use the Ultimate Cleanse daily, the eye cream, followed by the SPF 15 moisturiser and the tinted SPF 50 — I honestly couldn’t be without it. Recently, I started using the A1 Retinol Cream and have been really pleased with the results so far.
My only complaint is the packaging. For example, the Resurfacer sometimes sprays unevenly and makes a mess, and I’ve noticed there’s often quite a bit of product left in the bottles that’s hard to access.
April 17, 2025
Unprompted review
Reply from sarahchapman.com
Hi Kate,
Thank you for being such a loyal supporter over the past 10 years — we’re incredibly grateful and honoured to be a part of your skincare journey. It’s wonderful to hear how much you enjoy our Ultimate Cleanse, eye cream, SPF moisturisers, and the A1 Retinol Cream — your routine sounds fantastic
We really appreciate your honest feedback regarding the packaging. We're sorry to hear about the issues you've experienced with the Resurfacer
Please know that your comments have been shared with our product development team, as we’re always striving to improve both form and function.
Thank you again for your continued support and trust in Sarah Chapman.
Best wishes,
Jack
Sarah Chapman Customer Care
Glowing review
Purchased the Intense Hydrating Booster and I am thrilled with the results. I have been using for a month now and I’m amazed at the difference it has made to my usually tired looking skin. I now have a more natural dewy glow and my skin feels incredibly soft and smooth. Looking forward to trying other Sarah Chapman products!
April 17, 2025
Unprompted review
Reply from sarahchapman.com
Hi G,
Thank you so much for your wonderful review! We're thrilled to hear how much you love the Intense Hydrating Booster. It's fantastic to know it's made such a noticeable difference and has given your skin that beautiful, dewy glow.
We're so excited for you to explore more of the Sarah Chapman range, and we're always here if you need any recommendations along the way!
Warmest wishes,
Jack
Sarah Chapman Customer Care
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