Sarah Raven Reviews 

We bought two Elaeagnus Angustifolia plants from Sarah Raven last year, which were quite expensive for their size. They progressively started to look rather sickly and are now both dead. I sent an email to Sarah Raven as they were sold to us with a lifetime guarantee, but no reply. I sent a further email again with no reply. I would suggest going elsewhere if purchasing plants.

I order some plants and they arrive damaged and dead . I contacted customer services and they agreed to a refund in June . I’ve contacted the customer services 5 times and raised a ticket . No response no refund . I’ve also emailed . I’ve given up ever getting my 42 quid back .

Still waiting from order from the 7th of June, no response to email queries submitted- only contact via a chatbot. Would advise anybody looking for plants to go elsewhere!

Honestly terrible. Bought a gift for a birthday present. It said it was going to be delivered the next Monday. A week later I realised my friend hadn't mentioned its arrival and so I checked the tracking. It didn't seem to have been delivered. I messaged their customer services who apologised and said it was imminent in the next day or two. A weeks later no sign and still no communication.

Such a dissapointment after years of using SR online shop.

Since the new site and terrible (incorrectly implemented) chatbot has turned up, service has dropped off a cliff.

I ordered something at the start of the year which did not end up being sent. Chased the order via the chatbot - week and weeks without a reply still.

I then raised a customer complaint to their email address - still no response after weeks.

I had a plant delivery back in June, which arrived crushed and the plants did not survive. I’ve been trying to contact the customer service team since 3rd June and still to this date (20th August) I’ve not had a response, I just get stuck with an AI bot, going round in circles

No stars would be more appropriate plants arrived after being on a delay. One dead… zero customer service you cannot get a reply and can only email them.. still trying to get a refund absolutely appalling. You will be sorry if you use this company!

Oh dear, what has happened at Sarah Raven. Having been a customer for many years I will no longer be placing any orders. My last order from June is still to be fulfilled, no despatch date forthcoming. No response to my request for a refund just the standard AI message requesting my patience! Not good enough Sarah Raven - I suspect you will be in administration soon. Do not purchase from this company, there are many others who will actually supply the goods in a reasonable time frame.

As so many have said I would have given 0 stars. I ordered on the 18.7.26, philadelphus, anemone and pelargonium Clorinda, plus penstemon. The penstemon has been refunded, apparently, although no sign of the money so far. When I placed the order it said in stock. Delivery 3 - 5 days! It’s now the 20.8 still no sign of the plants. Got in touch via info@Sarah Raven and A1 came back totally ignoring my request for cancellation and refund. I’m so fed up with them and will never order from them again, having been a regular customer for years. There’s obviously a huge problem with the company. I fear that I won’t get my money back (£65.50). Sarah Raven should get a grip as she is the front of the business. I’ve also tried ringing but it’s a premium number (?)

Something has gone terribly wrong with this business.
I’ve been a loyal customer for years and used to love their products, especially their dahlia collections, which I’ve ordered multiple times in the past.

Unfortunately, the company seems to have completely fallen apart.
I placed an order for plants back in July, and weeks later, nothing has arrived.

What’s truly baffling is that they are actively running promotions on the very items they are failing to deliver. It feels less like a functioning nursery and more like a pyramid scheme at this point, taking money for inventory they don't actually have.

When you try to reach out for help, there is zero human customer service, just useless, automated chatbot emails repeating the same generic canned responses.

Advice for affected customers - don’t keep waiting, cancel your order immediately. Contact your bank, if you paid via debit card, you generally have 120 days from the transaction date (or expected delivery date) to raise a chargeback and request a refund.

Credit card purchases, you have strong buyer protection rights (such as Section 75 in the UK or standard credit card dispute mechanisms) to recover your funds.

Save yourself the headache, protect your money, and lodge a dispute with your bank. Do not hold out hope for an order that isn't coming.

If I could give a zero, I would! Have an outstanding complaint with SR, raised May this year. Half the plants lost in transit and of the delivered ones, 50% damaged beyond viability. Had three 'tickets' from SR saying a customer service rep would come back to me, and nothing. It's now Aug and still no reply to emails/ tickets. There are far worse things happening in the world, and just flagging, given my experience don't buy from SR. SR you have lost a previously loyal customer!

I ordered a birthday gift of some lavenders. They arrived 3 weeks later than expected, in a very poorly damaged box and were dead plants. TERRIBLE service trying to get hold of customer service about this - I've tried using their AI chatbot and emailing them but have had no response to this for over 3 weeks. Incredibly disappointed and will not be recommending or using Sarah Raven again. I would really appreciate a response to my complaint soon.

My first order never arrived! Emailed to inform them at Sarah Raven only to have an automated reply that there is a 24 hrs waiting before emails are answered!!! Received an email offering a re- order which I accepted (but because of the 24hr email wait) I don’t know where I am with the order. You are fast enough Sarah Raven to take the money!!! I am still waiting on the re-order. Emailing everyday until I have an answer. I don’t think if you have a live e-mail (an email which expects an answer) I don't think you should be waiting 24 hrs for the answer. It should be immediate. Not good enough shall be taking this further. Because I am out of pocket. Your plants are not as fantastic as pictured!!

OUT OF 3 DAHLIA TUBERS ONLY 1 WAS VIABLE. HAVING CONTACTED THEM, THEY ACCEPTED POOR QUALITY AND ADVISED I WOULD RECEIVE A REFUND. PROMISED REFUND HAS NOT BEEN RECEIVED. DESPITE EMAILS SENT BY THEM THAT REFUND WAS ON IT'S WAY, REFUND STILL NOT RECEIVED AND THIS HAS GONE ON TOO LONG. AUTOMATED EMAILS ARE SENT IN RESPONSE WHEN COMPLAINTS ARE SUBMITTED.THIS COMPANY IS DIABOLICAL AND NOT FOLLOWING THROUGH WITH PROMISED REFUNDS. I WILL NEVER BUY FROM THEM AGAIN NOR RECOMMEND THEM! I WOULD RATE THEM NEGATIVE STARS IF POSSIBLE!!! I AM TIRED CONTACTING THEM TO ASK FOR MY MONEY BACK!!

Plants that I originally ordered in February were due in April. They didn’t arrive until June – over two months late. They were little more than seedlings – one of them a stem with no leaves at all due to damage in transit. Given that each on was over £9 I asked for a refund. (ticket 27961). Their reply said that response times were ‘up to one week’. It’s now been 11 weeks and no response. Most of the plants didn’t survive, I don’t hold much hope for the remaining ones. I don't like to complain here, but with only their non-responding contact form as a way to follow-up I have no other avenue.

I have now been waiting more than 2 months from any response from any human being relating to my orders which have not been fulfilled. Having spent over £100 with the company I have received 2 dahlias and a packet of seeds (half of which did not germinate). I have been sent a partial refund but am still owed more than £35.

Every enquiry (and I would bet you £20 that this review as well) is met by a bot-written response which gets nowhere.

I have been a customer of Sarah Raven for more than 10 years but after this experience I will never, never buy from them again.

I placed an order for plants on 9th June - more than 2 months ago.
I have received nothing.
I have emailed regularly, been told my order is being prepared, but nothing.
The latest reply I received told me a customer service advisor would be in touch within a week. I was asked not to email again as it would clog up the system!!!
That was 10 days ago.
I’ve heard nothing.
I shall now begin the, no doubt arduous, task of seeking a refund.
Don’t be seduced by their enticing adverts.
Avoid this company at all costs!!

Ordered 2 plants on 22 June 2026. Confirmation of order received same day adding. "Sorry this popular item is outof stock" yet took £35.89 from my bank account.
Checked 14 July. Holding email telling me they were getting it ready. Online it still said out of stock
Further email on 21 July apologising for the delay
Sent email on 9th August asking for a refund. Reply on 9th August saying not to send any follow up messages andcsomeone would be in touch. Response time are presently up to one week. It is now 19th August and I am still waiting! Short of going to the place in person how do i get to contact a human

I ordered 5 Salvia Amistad plants from Sarah Raven from whom I have purchased many times before. When they arrived only one of the plants was in tact. All the others were broken, out of their pots etc.
I immediately contacted the company via their “chat”. The automated response was that my concerns would be dealt with within 7 days. 9 days later I emailed the address they claim on this site is their customer service team. I received another automated response saying a colleague would organise an immediate refund. 9 days later I have had no refund, no further contact from them and have no idea how to get my money back. Trading Standards possibly? It’s so disappointing.

Have previously ordered many items through Sarah Raven and they all arrived within 2 to 3 weeks as promised. i m currently waiting for Echinacea plants and Allium bulbs which i ordered at the beginning of June. My money has been taken and i am still waiting. the supposed tracking link on the website just says my order is awaiting despatch. I can't see any customer service link or number to contact. I will not be ordering again.