Sarah Raven Reviews 

My recent experience with Sarah Raven is very sad. I ordered quite a few plants from them at the end of May and this order still hasn't been fulfilled. I have written to Customer Support on 5 occasions and now they are just ignoring me. Very sad state of affairs as I have had many plants from them in the past but this last experience has been very disappointing.

So disappointed. Seduced by their range of beautifully curated plants, I ordered from this site for several years from around 2018, with very few issues. Since then, things have deteriorated with worrying rapidity. Tulip bulbs which have turned out to be nothing like the ones ordered; plants which were claimed to be ready for despatch in 3 - 5 days actually arriving many weeks later - and twice turned out, on flowering, (ie much too late) not to be the variety ordered. Most recently, I was informed by McAfee that my Sarah Raven account had been compromised and advised to change my password. How? No facility to do so via the website and, more than a month on, no reply from the 'customer service' bot. So the only sensible recourse is to cancel my account. As I say, so disappointing.

Ordered a cloche for £309 on 19 July. Still not received on 27 August. I decided to try the company one more time based on the FT article dated 6 March 2026. I wonder if they have gone back into administration based on my review and others before. I have chased multiple times over email (no response to any other than the auto response to the first one) and over chat where it said 'we have found your order....unable to handle your request please try again'. Do not order from this company. I have now raised a dispute with my bank and doubt I will see this money again. I now expect an auto response to this review along the lines of 'please contact us by email or chat'.

Another person with no plants, ignored by customer service and £116 out of pocket. I will give it one more week and then go through my bank and try to seek a refund there.

If I could give a zero rating I would.
Despite using their customer contact service I only received part of my order, 2 plants weren’t labelled therefore unable to identify which variety each was, 2 plants were damaged therefore refund was agreed but not received, initial part order was returned by courier without delivery attempt and then I was informed plants were no longer in stock so part refund issued and advised of a replacement order which I was unable to track and didn’t receive. Several emails later I wrote to all 3 directors outlining issue and requesting their assistance in resolving issue. Not surprisingly no acknowledgement or response. Have resorted to dispute transaction via credit card. Avoid this company if you want a firm that provides good customer service and owners that care about the customer and their reputation

I have been a customer of Sarah Raven for a number of years . The plants have always been of high quality and value for money which I have always been very pleased with and as such , I have continued to purchase from the company, until of late . This year ( March 2026 ) I place a large order of plants & seeds. It was a costly order but I as I have previously purchased from them , I knew that the plants would be exceptional quality and that the delivery would be on time and packaged appropriately . How wrong was I … a number of the plants were delayed due to issues at the company , which I accepted and was happy to wait . Then when I eventually received the plants I. may 2026 they were in an absolutely atrocious state . The box was ripped with what appeared to be punch holes in the box in several places and the plants inside the box were all out of the tubs and scattered around with crushed plants and soil .The plant were very dry and in a dehydrated state. It looked at though someone had been playing football with the box . I took pictures of the box and plants, compiled an email and sent it immediately to the company . I got a response within a short period of time, giving me the option of a replacement or refund . I couldn’t wait any longer for the plants , so I opted for a full refund which they said that they would do and asked me to put a review on for them . I held off putting a review on until I received my refund.
This was in May 2026 … After several weeks of not receiving the said refund of approximately £55.00 , I sent a further email to which they replied that they were busy and that they will sort the matter but not to send any further emails as it will slow down a response.. it was just a generic response from them … I waited as requested but to no avail . I sent further emails in May, June and two in July and received the same generic response.. At the time of compiling this review I have had no further correspondence or a refund from the company.
You cannot get in touch with Sarah Raven other than an email via customer service, and more frustratingly you cannot speak to a person about the issues.
I am throughly disappointed with the company , they certainly do not have a customer service who deal with issues, just an email address . I have been badly let down by them. I will not be purchasing from them again and I would advice future customers to be very careful when purchasing their goods in case they have issues or require a refund because it does not come to fruition and all complaints fall on deaf ears ….. Sarah Raven … you need to sort out your customer service department.

My wife Susan Walter is still waiting for her order we require the plants for a wedding this Saturday and we ordered them two weeks ago this is so very disappointing and inexcusable to let us down like this

I still await a refund for an order 3 months old. I get no replies to my queries but an automated one. I can guarantee that the reply on here will be auto not human. Customer service is nil.

I was all set to spend £100+ on bulbs but cannot bring myself to now.

Surely it is illegal to not refund for an order which never arrived.

Professor Amanda Vickery

TERRIBLE customer service. I ordered plants in June and nothing end of August…. Totally missed the summer and no refund

I thought I was having a terrible time with this company but after looking at the comments on their Facebook page and reading some of the reviews here, I see that it can get even worse.
Something has gone seriously wrong. This used to be a reputable company with quality products. Given the amount of promotion and the weight given to Sarah Raven's opinion of her plants and bulbs, it would be really good if she could keep this "personal connection" and make some kind of public acknowledgement of customers' frustration and an explanation.
Meanwhile my order is languishing somewhere for a second month, the seeds I hoped to plant for growth this autumn won't make it in time, and to judge by some of the reviews I don't hold out much hope for the plants either. Shame, it was a gift voucher from a friend.

The complainants on here are advised by the company to contact customer services. I did two months ago and still waiting for response.

I ordered plants nearly 3 months ago. I am still waiting for a plant to arrive. The plants that I did receive were small or did not survive. The customer service is an AI chatbot. Despite leaving two messages over 6 weeks ago and being informed a response will be provided by an agent in a week's time I have heard nothing. I have been loyal to Sarah Raven for many years, but I will not be ordering again. I understand there might be delays but the lack of communication is frustrating and unacceptable.

Very disappointing customer service – order never dispatched
I placed a small order for seeds on 9 July 2026. The order was paid for but was not dispatched.
After waiting well beyond the expected delivery timeframe, I contacted Sarah Raven and eventually made a formal complaint on 30 July. I received a response acknowledging that my order had still not been dispatched and explaining that Evri had only been notified of the parcel.
I was told that delayed orders were being prioritised, but no specific dispatch date could be given. I subsequently requested that the order be cancelled and that I receive a refund.
Despite this, I received no further response to my emails and had to raise a goods-not-received dispute with my bank in order to recover my money.
The most disappointing aspect of this experience was not the delay itself, but the complete lack of communication. The website directed customers to a chatbot which was of little help, the order tracker provided no meaningful information, and even after making a formal complaint I was ultimately left without a response.
I appreciate that the company has experienced significant changes, but customers should not have to resort to a bank dispute to recover a small payment for goods that were never dispatched.

Ordered plants at the beginning of July but have not received anything. The AI Bot says it can't help me and I get no response at all by email.

I ordered some plants in July and have tried to cancel the order because we were going on holiday and contact Sarah Raven via the Assistant. They said to wait but nothing has happened. I have tracked the order and nothing has happened since 7th July. It seems impossible to be in contact with a human either phone or email. They took my money in July. This is not a service. I have previously ordered from Sarah Raven and have ben happy with the plants. while writing this after another attempt to contact them, I have just received an answer and a refund. If this has happened to you email them on the email they give on the contact form.

I ordered some plants from you and you took the money on July 6th, confirming . Delivery was to be week of July 20. You have not delivered them, You have not answered my emails, it has been nearly two months.
what has gone wrong, you used to be a great company.

I can't get through to anybody in order to place an order. Are they in business or not?

I am appalled by the service I have received from Sarah Raven during August 2026. The company took money from my bank account on the 10th August and despite numerous attempts to cancel my order and get a refund I still await a response. I have not been given a date and no one has responded to my requests for the order to be cancelled and refunded

Avoid!!! I don’t often leave these reviews but feel I’ve had to given the experience I’ve had with orders from Sarah Raven this year and I won’t be ordering ever again. My cosmo seeds never arrived which was a shame and it took a while to hear back and get a refund. Seeds sold out, so I had to buy seedlings which were more expensive and they also never arrived in June. I had to send 6 emails and chasers to the email address and still no reply for weeks, I then sent a few messages on instagram and it wasn’t until I messaged to say I have no choice but to start commenting on posts that they finally came back to me and processed a refund! Massive shame, this company used to be great but if you look on some of their posts on social media and on here, it’s clear that something has gone very wrong and they’ve lost many customers including me - I’ll be spending my money with small businesses who care and value customer service instead.

Absolutely appalling Customer service with an on going problem with this company The latest saga was the arrival of a dead plant.
Cant believe Sarah Raven puts her name this service.
Hey ho never again