Hotel Saravana Bhavan Reviews 

Misleading Information and Substituted Meal - I have visited this branch several times and have previously enjoyed the food, which is why I recommended it to my friend who was visiting from the UK. Unfortunately, our most recent experience was very disappointing.
Before ordering, the cashier explained that, as it was later in the day and the curries are delivered to the branch, she would check whether all the dishes included in the meal were still available. She checked with another staff member, who then appeared to confirm this with the kitchen. Based on that assurance, I went ahead and ordered the meal.
When the meal was served, I noticed that it seemed quite different from what I had received on previous visits. There was only one vegetable dish, considerably less variety, and two sweet dishes. As I am not familiar with the names of all the dishes, I did not initially realise that one of them was a sweet until I asked for chutney to accompany it.
I did not raise the issue at the time because I did not want to make a fuss, even though staff kindly asked several times whether everything was okay. Unfortunately, we did not enjoy the meal, and I ate very little.
My main concern is not simply that a particular dish may have been unavailable. I completely understand that items can run out towards the end of the day. What disappointed me was that we specifically checked availability before placing the order and were given the impression that the meal was available as expected. If some dishes were unavailable and substitutions were necessary, I would have appreciated being told before ordering, particularly as we were charged the full price.
I felt especially disappointed because I had spoken highly of the restaurant to my friend and was looking forward to sharing a meal I had previously enjoyed. Instead, the meal gave us the impression that the remaining available dishes had been substituted for the usual selection without this being explained to us.
I hope you will take this feedback in the constructive spirit in which it is intended. Clear communication about unavailable dishes and any substitutions would help ensure customers can make an informed decision before ordering and would avoid others having a similarly disappointing experience.

**One of the most disappointing experiences I have had at Saravana Bhavan, PJ, Selangor.**

I have visited this branch several times and was specifically told that **meals are available at any time**. During my previous visits, I noticed some items were missing, but I did not complain as I assumed it was occasional.

This time, I specifically confirmed **before placing my order**. I visited around **5:00 PM** and asked the service staff whether all the vegetables and curries normally served with the meal were available. I was clearly told **yes, everything was available**. Based on that assurance, I ordered **three meals**.

What we received was extremely disappointing. Only **one vegetable** was served, while another item that appeared to be normally served with chapati was used instead of the expected vegetable/curry.

I immediately called the manager and explained that I had specifically confirmed the availability of all items before ordering. Instead of properly addressing the issue, he said, *“Okay, okay, the aviyal is missing; let me bring it.”* He then brought another preparation that appeared to be a chapati accompaniment rather than properly addressing what was missing from the meal.

This is **not simply about one missing vegetable**. The real concern is the **misleading assurance given before taking the order and the unprofessional way the manager handled the complaint**.

I initially decided to ignore the incident and treat it as a bad experience. However, I felt that another customer could face exactly the same situation. That is why I am sharing this review.

Unfortunately, I forgot to take a photograph of the food. However, I strongly request the management to **review the CCTV footage**, particularly what was served to our table and how the manager and service staff responded when I raised the issue.

I also request the management to **investigate this incident properly and take appropriate corrective or disciplinary action against the concerned manager and service staff if the CCTV review confirms what happened**.

Customers should not have to question whether they are receiving what they were promised after specifically confirming it before ordering.

Saravana Bhavan is an established name, and I sincerely hope the management takes this complaint seriously.

I am posting this **not to create an argument, but to ensure that other customers do not experience the same treatment.**

**Nallathu ninaithaal nallathu nadakkum. Illanna, athu ungalukkae theriyum.**

Horrible service and a complete waste of time. The Ilford branch is completely understaffed, with only one or two people serving the entire ground floor. Customers are left waiting for ages. I only stayed patiently for a bit because my kids were hungry. I eventually got fed up, ordered takeaway from another restaurant, and left. I will never return to this place.

They could have improved a lot on the tea as it was so terrible and the food was quite basic. They could really improve the flavour of the food by a lot.

I love the ambience and food. The one star is that the staff hurry up amd keep asking wether you are done with the food. That's not good etiquette other than that food is amazing as well.

Great food, great service and really nice ambience! Really enjoyed the experience at saravana bhavan dublin, would love to come again another time! Thank you

The taste was incredible! definitely worth the money and very affordable. The staff were very welcoming and provided excellent hospitality, especially the waitress Mr VIGNESH , who warmly greeted customers with a smile, offered the menu, and gave helpful suggestions and recommendations about the food. The best part is their wide variety of drink options and a fantastic menu for vegetarians. If you want to try vegetarian meals, I would strongly recommend Saravana Bhavan in Dublin. It’s truly worth the money try the food there and you’ll see for yourself how amazing it tastes. Really the best!

Had one of the worst experiences in Saravana Bhavana in Irving. Onion rava masala did not have any onions. Peas pulav was loaded with amchoor powder. Would not recommend this place to anyone. Was our favorite place to go. Not anymore.

The idly & vada ordered were at room temperature instead of steaming hot. The table, chairs & floors were oily. In the month before I had to drain out more than 100ml of oil from the Pongal. A far cry from the Saravana in Chennai. Very expensive.

I got hair in pop dom also cockroach in it.branch is ilford(Indian restaurant veg)
They just spoiled my evening.not recommended anyone

I went to Sarvana bhavan Kingsbury with my friends. We ordered 2 items on the menu thinking it would be fresh and tasty. Well, it wasn't. In fact this was the worst kind of food I had in years. I am not a happy customer.

Why did I go there!!! It is a hell on earth!! Ai took my wife to Leicester square branch! Firstly, I wanted to have south Indian Thali and my wife ordered medhu vada and onion rava dosa! Medu vada is so hard you can't cut with the help of spoon and fork, it is that hard, after serving no serving,we waited 15 mins, no one turn up, few of the customer who arrived have been served, still we are waiting! I asked the weiter where is my order? He was not aware of! The person who took the order he came, he started scrolling the order list from mobile, then he asked did you order for SI Thali!!!!? Wow!! Such a honest worker! He need to remind again and again! After 10 mins my wife onion rawa dosa came but it was masala onion rava dosa! He asked by mistake our chef added masala, is that ok? We already hungry just we took it! Sambar he gave was horrible no taste at all! She asked can give me alternative for that, he said we charge for that!! Then my Thali came! All curries item are cold, they served food in Silver Thali but is not eatable worthy for £20!!!

I don't think after so many bad reviews, they did improve nor they wanted! One should stop going to their restaurants!! Worst chain!

We had been in to Amsterdam saravana bhavan recently.we were very excited to go there,same time we felt bad v much disappointed about everything.
1.customer care
2.long waiting time to get food after order.have to keep asking
3,worst taste
4.serving idly vada,coffee all cold
5.when I asked hot filter coffee they reheated in microwave and serving with milk layer on top and edges of tumbler
6hand washing are uncleaned in the morning itself.
7.hand dryer want cleaned.full of hair and food particles.
7.staffs are so rude.
8.very lazy team.
9.no water served
10.they are treating differently with each guests ,depends on language the guests speaks among tem selves.
11.i am tamil speaking,I found hard on each and everyone order.
12.last but not least...using mobile phones in kitchen by chefs.it caused delay in getting food

I have ordered twice from Saravana Bhavan in Leicester Square (London) over Uber Eats and both times a wrong order has been delivered or items missing. When I called the restaurant, they were extremely rude, even though I am a regular customer. From now on, I shall never be ordering food from Saravana Bhavan and shall never even be dining in-house. I shall also be letting all my friends know about this rude behaviour.