Sargasso & Grey Reviews 

171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the beautiful, elegant, and stylish shoes that are also incredibly comfortable and well-made. Many reviewers, especially those with wide feet or bunions, express immense satisfaction in finally finding shoes that fit perfectly without sacrificing style or comfort. The service is frequently described as efficient, reliable, and incredible, with prompt delivery and excellent customer support. However, some people mentioned issues with sizing, finding that shoes were either too big or too small, even within the same size range, or that the extra-wide fitting was not always as expected. A few other people also felt that certain styles pressed on their bunions or that the leather was initially hard, requiring a break-in period.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, stylish, and... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent craftsmanship and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Return policy

Clients share ambiguous opinions on the return policy, with many finding the process easy and problem-free,... See more

Service

Consumers find service to be positive, consistently describing it as efficient, reliable, and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always an efficient and reliable service. The sandals ordered were really lovely but unfortunately didn't quite fit around the toe area. Thought I would try wide fit and have ordered extra wide i... See more

Company replied

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied


Company details

  1. e-Commerce Service
  2. Fashion Accessories Store
  3. Shoe Store

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(171)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality shoes

Have a wedding in June and was looking for shoes to go with my outfit. I have just discovered Sargasso and Grey and I am highly impressed with their service and with their shoes.
I have now purchased three pairs of Eve in three different colours.
The shoes are beautiful, excellent quality and the suede is wonderful. They fit my newly wide feet perfectly.Thankyou! What a find - I’ll be back.

April 25, 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you found us and delighted to read how happy you are with your new shoes! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

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Rated 5 out of 5 stars

Will not shop anywhere else for shoes

Great shoes. Stylish yet wide fitting. Will not shop anywhere else for my shoes

March 28, 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you are happy with your new shoes, Deborah. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Great customer service

Great customer service. Kept up to date on order/delivery. Shoes exactly like shown online.

March 20, 2025
Unprompted review
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Reply from Sargasso & Grey

Thank you for leaving your kind review, Sarah. We really appreciate it! And thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Excellent quality shoes

Excellent quality shoes. Lovely design. I find it very hard to find stylish shoes that fit my wide feet. These do - really comfortable and look great. Colour does not match my outfit so exchanging for a different colour. Exchange process easy and no postage costs, very impressed.

March 6, 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Diane! We are so happy you love your new shoes. Thank you for leaving a review (it means a lot), and thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

Great shoes!

Buying clothing, accessories and shoes online can often be a hit-and-miss experience, but the service from this company has been excellent. My sister needed shoes for a formal summer event, so they were a gift from me. They arrived very swiftly, expertly wrapped. My sister’s delighted with the design, colour, material and what she called the ‘comfortable relief’ of knowing she’ll be able to buy elegant shoes in a range of half sizes to accommodate a wider fit. Thanks for helping to make her happy!

March 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Finally I found shoes that fit me!

Finally I found shoes that fit me!! I just love them! It was quite a bet to order them as I live in EU, and they became very expensive with the tax, but fortunately they were perfect and worth every penny!!
They were also beautifully wrapped , so I felt like cinderella! Thank you!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

My shoes are perfect

My shoes are perfect. I wanted something lovely looking and smart but comfortable for my daughter’s upcoming wedding. I am not used to wearing heels and the slight wedge on them gives them height without being uncomfortable Delighted with them.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Boots

The Patsy knee high boots are gorgeous! A perfect fit, soft suede and so, so comfortable. A very expensive treat for my feet - luckily the style is a classic and I expect to be wearing these boots for years to come.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes

Great shoes - lovely shade of bottle green and very comfortable to wear .
Perfect for my daughter’s wedding in a couple of weeks 👰🤵‍♂️

February 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Bought shoes and matching bag for a May…

Bought shoes and matching bag for a May wedding. So pleased with my purchases - the colour and soft suede fabric are just what I was looking for. The shoes fit perfectly and I should be able to wear them for the whole day & evening dancing without needing to resort to flats.

February 18, 2025
Unprompted review
Rated 4 out of 5 stars

Absolutely beautiful shoes & so lovely…

Absolutely beautiful shoes & so lovely they come in wide widths. The only slight criticism I have is that as they are expensive, I feel the extra wide shoes are not quite wide enough being only slightly wider than the wide width ones & also the choice of extra wide is less than the wide widths. Other than that, a wonderful company! Please consider widening your extra wide shoes, those of us with very wide feet have so little choice of nice shoes as it is!

February 18, 2025
Unprompted review
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Rated 4 out of 5 stars

Smart boots

I wanted a pair of smart, block- heeled boots and purchased the Jenna style. They are extremely comfortable on the footbed and the leather has a lovely sheen. The only negative is they are quite tight above the ankle and it feels as though my lower calves are being clamped by a brace. As the leather is good quality, hopefully it will give. Fortunately, I purchased them in the sale.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Style AND comfort.

Quick delivery and having so often to return so called wide shoes was so delighted with these! Style AND comfort seemed impossible but you provided it. From the first try on couldn’t believe they fit, and even though higher than I normally wear (for an upcoming wedding) they are gorgeous. So happy, as advertised, bright colour, do not look like granny shoes- I’ll be dancing the night away!

January 25, 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you love the shoes! Thank you for taking the time to leave a review. Happy dancing!!! 💃

Rated 5 out of 5 stars

Beautiful soft comfortable shoes that…

Beautiful soft comfortable shoes that fit, excellent!!

January 10, 2025
Unprompted review
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Reply from Sargasso & Grey

We are so happy you love your new shoes! Thank you for taking the time to leave a review, we really appreciate it.🥰

Rated 5 out of 5 stars

Shoe Happiness !

Having spent years - and lots of money! trying to find beautiful shoes to fit my problem feet, I’ve found Sargasso and Grey shoes thankfully tick all the boxes! Gorgeous styles and colours, yet uncompromising on comfort and fit, the care taken to ensure ‘shoe happiness’ is evident from the first. I bought my first pair just a few weeks ago (Olivia pumps in lovely green suede), and can’t wait to purchase my next !

January 21, 2025
Unprompted review
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Reply from Sargasso & Grey

Dear Susan, Thank you for taking the time to leave this lovely review! We are so happy you love the shoes and you have found 'shoe happiness'. This makes our day!

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Rated 5 out of 5 stars

Thank you

Thank you, for the nicest shoes I've had in years.
Comfortable, beautiful and very well made.
Excellent service
Couldn't be happier

January 9, 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you are happy with the shoes! This makes our day. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. We really appreciate it!

Rated 1 out of 5 stars

This has been such a protracted…

This has been such a protracted experience and still waiting for my refund. Customer service is slow to say the least. Can anyone afford to wait weeks for nearly £200!!
Please get your act together.

November 20, 2024
Unprompted review
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Reply from Sargasso & Grey

We agree it is unacceptable to wait weeks for a refund. Our usual turnaround for refunding returns is 48 hours. We are truly sorry your refund took longer to process. Upon investigation, we discovered an issue with our 3rd party returns software provider which has, thankfully, now been fixed.

Customer service is hugely important to us and we take matters like this very seriously. We appreciate you reaching out to us to alert us to this issue we are sorry again for the delay in receiving a refund.

Rated 5 out of 5 stars

Absolutely love these shoes.

Absolutely love these shoes.
Unfortunately they were slightly too big, so it was with a heavy heart they had to go back as they were so beautiful!
Having had a foot operation I was really struggling to find shoes, but Sargasso and Grey shoes saved me!

January 4, 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you love the shoes. We understand finding shoes that fit well after a foot operation can be tricky, so we are glad we could help. Thank you for taking the time to leave a review. Much appreciated!

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