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Sarta UK Reviews 14

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TrustScore 3.5 out of 5

3.4

Clothing Store
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Company details

  1. Clothing Store

Written by the company

Our founder Maggie started Sarta in 2006 as a side hustle while studying at Glasgow University. Sarta means dressmaker in Italian, the name inspired by her beloved extended family. She started by designing scarves and small accessories and selling them in craft fairs and markets. Upon graduation, Maggie opened a small boutique and begun her full-time creative journey into fashion. Since those early days, Maggie has grown Sarta into a fashion-led lifestyle brand: Sarta UK. Working closely with a small team of Scottish based designers Maggie continues to create colourful clothing, clothing which is designed to bring joy. Behind The Seams Our design team has created a diverse and colourful range of catwalk inspired clothing with each seasonal collection featuring a limited range of modern prints, colours and unique patterns available as dresses, tops and jumpsuits as well as season items. Our range of colourful fashionable clothing also includes a collection of sustainably sourced natural fibre clothing, Sarta Naturale. This exclusive range of fashion led designs are all made from 100% Cotton and other natural fibres. Sarta UK is committed to reducing the environmental impact of our business. We have consciously moved towards adopting a zero-waste production policy. Our clothing is manufactured with no landfill contribution. All of our material off cuts are reused and made into our range of colourful hair accessories. All of our clothing is sized on British clothing standards. At Sarta UK, everything you see has been personally fitted by our designers by using a variety of diverse body shapes. Our user-friendly reliable sizing is something we take pride in. Our design team are passionate about creating clothing you can feel good about.

Contact info

3.4

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

17 days and still not arrived

After 17 days I have still not received my package. They have asked me to write a review. Before I did that, I checked if it had actually been shipped and the problem was therefore not them. But no. It has not even been shipped. You girls need to do better. It's 2026. You wont survive with service like this. I have emailed you to help but you have not replied.

March 17, 2026
Unprompted review
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Reply from Sarta UK

Oh dear, we completely understand how disappointing that must feel. We'd like to look into this for you, so please send your order ID to info@sarta-uk.com so we can help. Please also copy to care@sarta-uk.com.

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Rated 5 out of 5 stars

Great service thanks

Great service thanks

January 8, 2026
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Reply from Sarta UK

We thank you for taking the time to tell us about your customer service experience. We aim to provide exceptional service and are thrilled to hear that we have met your expectations. Thanks again for shopping with us.

Rated 5 out of 5 stars

Very helpful

Very helpful when I had a problem, sorted it straight away. Very pleased with how fast my order arrived

December 29, 2025
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Reply from Sarta UK

We are thrilled to hear that you are so pleased with our service and the speed of delivery. Thank you so much for your 5-star feedback, as it means so much to us.

Rated 5 out of 5 stars

A beautiful jumpsuit in Navy velvet

A beautiful jumpsuit in Navy velvet, perfect for winter/party wear.
Sadly my figure did not do it justice and I reluctantly returned.
But I would recommend to anyone with no big tummy !!
A dress in this material would be lovely.
I found ordering and return really speedy and refund sent immediately.
I will keep looking on Sarta website and look forward to seeing Spring and Summer styles.
Sarta is a great find !

December 30, 2025
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Reply from Sarta UK

We thank you for taking the time to tell us about your shopping experience. We aim to provide exceptional service and are thrilled to hear that we have met your expectations. Thanks again for shopping with us. Looking forward to your next visit to Sarta!

Rated 5 out of 5 stars

Absolutely no complaints

Absolutely no complaints! Website easy to use and easy to order. Prompt delivery, item well packaged and very happy with the scarf I ordered.

December 3, 2025
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Reply from Sarta UK

We are delighted to hear that you are so happy with your order. We hope you enjoy wearing your new item.

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Rated 5 out of 5 stars

Quality bag

Lovely, quality products, great customer service

October 27, 2025
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Reply from Sarta UK

Thank you so much for your lovely feedback! We're delighted to hear you enjoyed both the quality and service!

Rated 5 out of 5 stars

Return via email service

Trying to return unsuitable product ordered via Debenhams. No response from this company
Update they have now contacted me as said they had a technical fault, a very helpful lady sent me a return label. I will be updating with more stars once I receive my refund
Update as promised I have now received my refund

November 17, 2025
Unprompted review
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Reply from Sarta UK

Thank you very much for your understanding. We will continue to improve our technology and services and look forward to seeing your satisfactory reply!

Rated 1 out of 5 stars

I sent the return and no money back.

I sent the return, the company received the return and there has been no contact with them. When will I receive confirmation of the return and my money back?

November 5, 2025
Unprompted review
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Reply from Sarta UK

We're so sorry to hear about your experience with the returns process. We completely understand how frustrating it must be to feel stuck with an item that doesn't fit. While our system check did not locate your emails, your feedback is crucial. To resolve this promptly, we advise you to email us directly at care@sarta-uk.com with your order number and these details. Once we receive your email, we will immediately investigate and process your refund upon confirming the return. We appreciate your patience and are committed to resolving this for you within 24 hours of receiving your information.

Rated 1 out of 5 stars

Poor quality and finishings

Poor quality and finishings. I had to ask twice for a return label. When I finally got it, the link froze my computer and I haven’t been able to use it since!

They then replied to this here, but have not contacted me since. Appalling behaviour.

September 22, 2025
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Reply from Sarta UK

We’re so sorry to hear about your experience with the quality of your item and the difficulties you’ve faced with the return process. We completely understand how frustrating this must have been. Our customer care team will contact you directly to get this sorted quickly.
-- Megan

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Rated 1 out of 5 stars

Refunds are difficult to arrange

Been trying to contact the company for over a week to arrange a refund and unfortunately received no contact back. It seems very difficult to get in touch with anyone - tried emailing two different email addresses and sending a message on their website and the cut off time is in a few days. The item was absolutely fine and as described but it is just too big.

October 13, 2025
Unprompted review
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Reply from Sarta UK

We’re so sorry to hear how difficult it’s been to arrange your refund. We completely understand how frustrating it must be to try multiple times without hearing back, especially with the return window approaching. Our customer care team will contact you directly to get this sorted quickly.
-- Jenny

Rated 1 out of 5 stars

Low quality,very low quality!

Low quality,very low quality!

Photo not munching with reality.

July 21, 2025
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Reply from Sarta UK

Hi there,
We’re so sorry to hear you feel the quality of your item didn’t match your expectations. We completely understand how disappointing it must be when a product doesn’t look as it should. Our customer care team will contact you directly to get this sorted quickly.
--Megan

Rated 1 out of 5 stars

I bought an item from this company via…

I bought an item from this company via the Debenhams website. I have requested a refund via an email address provided but no one is responding to my emails, so I don’t know how to get the item returned for a refund

August 5, 2025
Unprompted review
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Reply from Sarta UK

Hi there,
We’re so sorry to hear about the trouble you’ve had trying to arrange your return and refund. We completely understand how frustrating it must be not to receive a response. Our customer care team will be in touch with you directly to help get this sorted quickly.
-- Jenny

Rated 5 out of 5 stars

Very good

Item was delivered in the time frame quoted

July 17, 2025
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Reply from Sarta UK

Hi there,
Thank you for sharing your feedback. We’re so glad to hear your order arrived right on time. We hope you enjoy it and would love to know how it feels once you’ve had the chance to wear it!
--Jenny

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