Sassy Spirit Reviews 

222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being beautiful, high-quality, and accurately described, often exceeding expectations. Many people frequently highlight the quick and efficient delivery service, noting items arrive promptly. The careful and attractive packaging also receives positive remarks, with some mentioning it's suitable for gifting. Reviewers also frequently appreciate the distinctiveness of the items, finding them unique and different from what is commonly available. This aspect contributes to the overall satisfaction, making purchases feel special and admired by others.

What people talk about most

Product

Reviewers express high satisfaction with the products, frequently highlighting their quality, unique designs,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard and beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more

Company replied

Rated 5 out of 5 stars

Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more

Company replied

Rated 5 out of 5 stars

The necklace that I purchased was unavailable from some other retailers and so I was pleasantly surprised to be able to purchase from you. It was delivered very quickly and wrapped very nicely as a pr... See more

Company replied

Rated 5 out of 5 stars

I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".


Contact info

4.8

Excellent

TrustScore 5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.8

All reviews

(222)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a professional efficient company…

Such a professional efficient company to deal with , my hat is so cool …

August 12, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Amanda thank you for taking the time to leave Sassy Spirit a 5 star review. I am really pleased to hear that you are happy with your hat.

Best wishes
Clare

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Rated 5 out of 5 stars

Sassy Spirit, your 1-stop gift shop

Clare at Sassy Spirit spends a lot of time researching and sourcing desirable and ethical/sustainable products so all we have to do is turn up at her website or stall and buy. She is always friendly and helpful and you genuinely feels she cares about you and your requirements

I've bought a few things from her over the years and they've always lasted well so I'd definitely give her 5 out of 5

July 27, 2024
Unprompted review
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Reply from Sassy Spirit

Ghislaine

Thank you for such a lovely review. I am so pleased you have been happy with your recent couple of purchases. It was my pleasure to help you select them.

Best wishes
Clare

Rated 5 out of 5 stars

Had a fault with a basket which was…

Had a fault with a basket which was dealt with immediately and I love my new replacement basket…..great service and communication!

July 26, 2024
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Reply from Sassy Spirit

Beverley

I appreciate you taking this time to leave this review, thank you. Occasionally things don't go to plan but I do, do my best to fix them as quickly as possible. I am very glad you are happy with your new basket.

Kind regards
Clare

Rated 5 out of 5 stars

Absolutely gorgeous bag

Absolutely gorgeous bag I love it. Drawstring cover that folds down inside too. Pretty and functional

July 27, 2024
Unprompted review
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Reply from Sassy Spirit

Julie, thank you for this lovely review. So glad to hear you are happy with your new basket.

Best wishes
Clare

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Rated 5 out of 5 stars

Really good transaction

Really good transaction. Nice item which I was able to have delivered by hand so no postage expense. Very prompt service.

June 28, 2024
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Reply from Sassy Spirit

Gillian, thank you for taking the time to leave us such a nice review. I am glad you found our local delivery service helpful and hope we can help you again in the future.

Best wishes
Clare

Rated 5 out of 5 stars

Great ponchos

Great products, very speedy delivery.

June 9, 2024
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Reply from Sassy Spirit

Katherine

Thank you for making a second purchase of our summer ponchos. I really appreciate you taking the time to leave us a 5 star review.

Best wishes
Clare

Rated 3 out of 5 stars

Service good but thought the quality of…

Service good but thought the quality of necklace disappointing

May 30, 2024
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Reply from Sassy Spirit

Lesley

Thank you for taking the time to leave a review. I was really surprised and disappointed to see your 3 star award. Equilibrium Jewellery is a well known brand, widely available throughout the UK. They have an excellent reputation for producing quality fashion jewellery at extremely competitive prices and for this very reason we have stocked them for many years. The necklace you chose had been reduced in our sale event and you were able to secure for just £12 including delivery. I know this to be a really good saving and this further surprised me that you felt the quality was disappointing considering the price paid. I am sorry we didn't meet your expectations on this occasion and hope that we can do better in the future. In the meantime I will feedback your review to our supplier.

Many thanks
Clare

Rated 5 out of 5 stars

Great service

My item was packed beautifully and sent promptly. I'm very pleased with both my purchase and the service provided ;)

May 21, 2024
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Reply from Sassy Spirit

Ruth

Many thanks for taking the time to leave us a review and for the 5 Stars. Thrilled to hear that you love your new basket. Hope we can help you again in the future.

Kind regards
Clare

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Rated 5 out of 5 stars

A great bag

A great bag sent quickly and efficiently too

May 7, 2024
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Reply from Sassy Spirit

Sue many thanks for this lovely 5 star review. Hope to welcome you back again soon.

Best wishes
Clare x

Rated 5 out of 5 stars

Demonstrated clear knowledge of the…

Demonstrated clear knowledge of the 'handbag' history through the ages.
Clear communication skills, very polite and easy to understand, with an easy-listening voice.
Showed empathy and patience with our older members of the club.
A beautiful display of varieties of handbags, purses, scarves
A memorable speaker for our Ladies Luncheon Club

May 7, 2024
Unprompted review
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Reply from Sassy Spirit

Louise

This is amazing feedback, thank you. I thoroughly enjoyed my afternoon with your Ladies Luncheon Club and will very much be looking forward to speaking for you again next year.

Kind regards
Clare xx

Rated 5 out of 5 stars

Absolutely beautiful scarf

Absolutely beautiful scarf. Excellent quality. Thank you 😊 x

April 27, 2024
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Reply from Sassy Spirit

Maria thank you for this lovely review. I agree with you it's a lovely scarf and we don't have many left. Why not take a moment to check it out in the 3 other colours we have?

Best wishes
Clare

Rated 5 out of 5 stars

Quick delivery time

Quick delivery time, quality products

April 7, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Teresa, thank you for taking the time to leave us a 5 Star Review. Delighted to hear you love your purchases and our service.

Hope to help you again soon.

Clare x

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Rated 5 out of 5 stars

Wonderfully made using recycled…

Wonderfully made using recycled leather. Looks stunning. Gift for my friend but tempted to keep for me 💕

March 21, 2024
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Reply from Sassy Spirit

This review made me smile, thank you for sharing it. I hope the friend also likes the bag and you will be back for one for yourself soon.

Best wishes
Clare

Rated 5 out of 5 stars

Quick service

Quick service
Very pleased with the product

March 18, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Barbara thank you for taking the time to leave us a 5 star review. I am pleased the earrings were just what your were looking for.

Best wishes
Clare

Rated 5 out of 5 stars

Wonderful online shopping experience

Wonderful online shopping experience. Well laid out site with plenty to choose from. Purchased a recycled leather bag for myself and extremely pleased with it. Item dispatched very quickly and beautifully packaged upon arrival. Highly recommend.

February 29, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Shauna, delighted to receive such a glowing review, thank you for taking the time to leave it. Very pleased to hear you love your Nephele Bag, hope to welcome you back soon for your next one.

Best wishes
Clare

Rated 4 out of 5 stars

4 stars

Great communication and efficient service. I didn't award a 5 star as the product wasn’t well packaged for delivery and got badly bashed about. The item was for a gift and didn’t look nice give.

February 27, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Hi Kim

Thank you for the honest review. I am disappointed to read that the item didn't arrive in perfect condition. As a retailer we would always encourage our customers to get in touch if something doesn't meet their expectation so that we can take remedial action. In this case we may have had recourse with the courier if the parcel had been damaged in transit. Our boxed jewellery has always been sent out wrapped in tissue paper and sent in a padded envelope for protection. I can only apologise that you didn't have a 5 star experience with us and hope it won't deter you from shopping with us in the future.

Best wishes
Clare

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Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, love it! Securely packaged and received quickly, thank you!

February 15, 2024
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Reply from Sassy Spirit

Valerie thank you so much for taking the time to leave a review. It is a truly beautiful bag, I totally agree with you. So glad you have been pleased with it.

Best wishes
Clare

Rated 5 out of 5 stars

Amazing company and products

I have nothing but amazing things to say about this company and claire, had an issue with an order and it was sorted straight away
Lovely lady
Beautiful products

January 18, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Debbie

I am delighted to get this feedback, thank you. More than happy to help.

Best wishes
Clare

Rated 5 out of 5 stars

Better than the picture

The brooch I ordered was even more beautiful than the photo, beautifully made, very pleased

January 4, 2024
Sassy Spirit logo

Reply from Sassy Spirit

Kay, that is such nice feedback to receive, thank you. I look forward to helping you again in the future.

Kind regards
Clare

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