Satéur Reviews 

The craftsmanship of my ring is so beautiful. It sparkles more than my real diamond including my colored ones. I get told that it’s a real diamond and I tell them no it’s not. I just love it and will definitely be buying more. Best gift my husband ever bought me. It was an anniversary present. Thank you so much.

I ordered a beautiful necklace and earrings. I had never ordered from Sateur before. Both pieces were beautiful! Wonderful colour and sparkle! Unfortunately, I had a problem with the chain on the necklace. I contacted their support and they rectified the problem immediately! That says a lot about a company when they go above and beyond to keep customers happy. I will definitely order again!

Great experience, great product.
Wife loved the present.

Was a little worry since it was my first purchase but it delivers all it was promised.
Shipping took longer than planned but nothing that holds against it

The surprised look on my wife's face when she opened the box was worth every inexpensive penny it was so well presented she absolutely loved loved loved them they sparkle they shine they truly are a piece of art

Except for a slight hiccup in ordering (my credit card company flagged the purchases and froze my card until I could get it resolved), the experience was great. I ordered 6 products and they were all exquisite and as advertised. Due to the credit card issue, the order was sufficiently delayed that it did not arrive by Christmas. However of note, although all items were ordered at the same time, they were delivered in two packages on two separate dates approximately 1 week apart. That seemed unusual to me.

Disclaimer: If the item says “sale” you cannot return it. I find their return policy to be misleading as many customers have reported. The whole website is on sale and yet at the end of their policy it says no sale items can be returned. Otherwise I would’ve given them a better review however they should not have misleading promotions about easy returns because it is not true.

My jewelry came in beautiful boxes. The pieces are elegant and exceed my expectations. Thankyou very much!

I did not expect this to be that great but when I received it, it was a stunning piece. I hope to buy more from Sateur in future.

My wife loved her earings that I bought her for Christmas. She loved how they sparkled in her ears. She couldn't be more happier.

Still not here. Waiting for my ring since 09.12.

I ordered a chain and pendant from this company that indicated on tracking that the package had been delivered. The only thing I could think of is that thee carrier placed the package in the wrong mail box and kept it rather than deliver to me.

The staff were so kind and generous that they sent a replacement which is absolutely stunning with maximum sparkle. I couldn't be more plased

The order process was simple and quick. The items when delivered were spectacular, presented so well in the orange box and exquisite jewellery. I have ordered several additional products for my wife as she has been so pleased with these pieces

Ring is beautiful not as sparkly as real diamond, communication is good, craftsmanship is poor wore the ring twice side stone fell out company will not exchange or repair, offered me a $70.00 credit towards another purchase, no thanks. I’ve had the ring a little over a month very disappointed with Sateur :(

The nightmare before Christmas continues. Still nothing. A month, really? They aren't able to provide tracking just endless marketing emails and discounts on future orders. So, celebrations which werr postponed to New Year's from Christmas, after being assured I'd have the shipment in 3-5 days, will happen without a ring. This is such a competitive space. I encourage you to keep looking.

Very poor service. I ordered my product on 5th December 2025 and I paid $25 extra for express delivery. It supposed to arrive in between 6 to 8 days. Today it’s 29th of December 2025. Till now, they gave me a tracking number, which is not even working. They are scammers and they will waste your time. Keep your hard earned money safe. Never order from them.

Ear rings are gorgeous and arrived in a beautiful presentation box. I will be purchasing more items from Sateur.

I have NOT received my order yet and have gotten zero tracking updates so I have NO idea when its coming. Very poor system and process. My wife's birthday is on Tuesday and she will most likely not have her gift that I ordered over 2 months ago.

At this moment, it’s more then 1 month and still haven’t recieved anything. Christmas present ruïned and had to buy something else last minute. Can’t review the product yet, but the way they do their shipping it can’t be any good….

My experience with Sateur has been awful. I will never order anything from this company again. From the very beginning they have deceived me and I have never received the product I ordered.

Before I ordered a ring, I contacted the company to confirm that I would receive the item before Christmas. They wrote back in an email that I would certainly receive it before Christmas, and they had confirmed that internally with their logistics people. On that basis, I ordered a ring.

I periodically checked to confirm that the ring would be delivered on time, which was important because I was leaving the country on a date certain and the ring did not arrive before that date, it was of no used to me because I could not receive it. Sateur repeatedly confirmed that my order was “on track” for delivery before my deadline. The company assured me that they had checked with all relevant departments to confirm that there was no problem. I even received emails stating that my ring was now “in transit” and would “arrive at my door any day now”. After a substantial wait, however, I received an email from the company telling me to ignore all previous emails which were computer generated and incorrect. The product had not been shipped at all. At some point, the company told me again that the product had shipped and would arrive at my door “any day”. After four requests, they provided me a tracking number, but using that tracking number provided absolutely no information on the status of my ring. So I contact Sateur’s shipping company to inquire. They told me they had never received the item from Sateur and so they were unable to provide me any further information.

After nearly a month, I still have not received the ring, even though I paid extra for expedited shipping.

It is my firm belief Sateur does not actually manufacture or distribute its products from its purported United States headquarters in Mesa Arizona. Instead, it imports costume jewelry from China and is not in control of the delivery process. All its talk about quality control in house is a fabrication designed to disguise the fact that deliveries may be delayed due to supply chain issues with China. Nothing the company has represented to me has turned out to be true, and all of it has turned out to be false. My advice is to not deal with this company unless you have unlimited time and patience and no need to receive your product on a timely basis. I cannot tell you about the quality of what they sell, because I have never actually received anything from them despite having paid for a ring and expedited shipping a month ago.

I bought a pair of earrings for my wife. Overall she is very happy with them.
The order and delivery process was full of update emails.
The packaging of the product is very upscale. Including a storage box that lights up.
The quality of the product and reflection of light glitter compares with real diamonds.
We would definitely buy from this company again.