Great Hyrox class training with Daniel in sats parken. I've done it a few times and he has great energy, motivation and most important of all good music. Hard workout, can recommend ;)
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
1) Too many people in Gentofte center around 5 pm. 2) Classes fully booked with waiting list which does not bode well for one’s own planning. People can unlist themselves from classes with only 2 ho... See more
Company replied
Brilliant instructors and service minded staff at the reception. But …. the lack of aircondition in the fitness room (“sal”) at Fisketorvet is becoming a big problem. When stepping into the room, wher... See more
Company replied
Gym is nice but dumbbells are always misplaced and personnel does not put them back in a logic order, even when on the rack they are in a random order and some of them are totally missing (it’s als... See more
Company replied
Company details
Written by the company
Vores vigtigste mission er at gøre din hverdag sundere og gladere gennem fysisk aktivitet. Vi byder alle velkomne, uanset hvem du er, og hvor meget du har trænet. Vores centre har kompetente og inspirerende personale, dedikerede holdinstruktører, uddannede personlige trænere, personale i hele åbningstiden og et bredt udvalg af udstyr. Med mere end 250 fitnesscentre i Danmark, Norge, Sverige og Finland glæder vi os til at motivere til træningsglæde hver eneste gang, og vi har et ambitiøst mål om at bidrage til folkesundheden gennem fysisk aktivitet. Vi værdsætter derfor al feedback, så vi kan blive endnu bedre - og på den måde motivere endnu flere 💙
Contact info
Copenhagen, Denmark
- sats.dk
3.4
Average
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with PT
I trained with Toby at SATS Adelgade for three months, and it was a fantastic experience. As a beginner to the gym—and adjusting to a new culture—I initially felt awkward and unsure of what to do. But within just a few weeks, I went from feeling intimidated walking into the Adelgade gym to following a structured strength training routine with confidence. Toby is an excellent trainer, and I highly recommend him!
May 8, 2025
Unprompted review
Reply from SATS Danmark
Dear Shyaam,
We're thrilled to hear that your training with Toby at SATS Adelgade had such a positive impact on your journey.
It’s completely natural to feel unsure at the beginning, and we’re so glad Toby was able to support you in building both confidence and a strong routine 💪
We’ll be sure to pass along your feedback to Toby—it will mean a lot to him!
We wish you continued success with your training 💙
Best,
Alice / SATS
Advertisement
Reply from SATS Danmark
Dear Obada,
We are very happy to hear that you like our gym and find it clean and spacious 💙
Thank you for being our workout partner 💪
Best,
Alice / SATS
I have to login every time for using…
I have to login every time for using the app. Maybe not work with IOS 18.5. Have been written to you for this issue but this have not been solved - and still not.
May 10, 2025
Unprompted review
Reply from SATS Danmark
Dear Tommy,
We’re sorry to hear that you're experiencing issues with the app requiring you to log in every time, and we understand how frustrating that can be.
We apologize that your previous inquiry hasn’t been resolved yet. Please know that your feedback is important to us, and we’re doing our best to ensure a more stable and user-friendly app experience as quickly as possible.
We will make sure to follow up on this issue with our IT team 💙
Best,
Alice / SATS
Reply from SATS Danmark
Dear Jacob,
Thank you so much for your kind words! We’re really glad to hear that you enjoy coming here — it means a lot to us.
We look forward to welcoming you again soon! 💙
Best,
Alice / SATS
Personal training sessions with Sheena
I’ve just completed 25 PT sessions with Sheena Grae Andersen in SATS Fields, and I feel incredibly lucky—Sheena has been the best personal trainer I could have asked for! We started slowly, as I was a complete beginner at the time, but I’ve made so much progress since then. I’m pretty sure that without her, I wouldn’t be where I am today, both physically and mentally. Sheena explained everything clearly, challenged me in every session, and supported me 100% throughout the journey. She made every workout fun and something I truly looked forward to each day. Plus, the program she gave me has all the tools I need to keep going on my own, which I’m super grateful for.
May 7, 2025
Unprompted review
Reply from SATS Danmark
Dear Marija
Thank you so much for sharing your experience – it truly means a lot to us.
We’re thrilled to hear about the incredible progress you’ve made and the positive impact Sheena has had on your journey, both physically and mentally.
Sheena is a valued part of our team, and your kind words are a wonderful testament to her dedication and expertise as a personal trainer.
It’s inspiring to hear how she supported, challenged, and motivated you throughout the process – and even more so that she’s helped you feel confident moving forward on your own.
That’s exactly the kind of empowering experience we strive to deliver at SATS 💪
We’ll be sure to pass on your feedback to Sheena – we know it will make her day!
Best of luck with your continued training, and we hope to see you in the club again soon.
Best,
Alice / SATS
Advertisement
Too many teenagers airing on machines…
Too many teenagers airing on machines on rheir phones
May 5, 2025
Unprompted review
Reply from SATS Danmark
Dear Suzanne
We understand your frustration regarding the use of machines by members who may not be actively training.
Our goal is to create a respectful and inclusive environment for all members, and that includes making sure equipment is available and used appropriately.
We appreciate you bringing this to our attention and will share your feedback with the local team to ensure it’s addressed.
In the meantime, if you ever experience prolonged blocking of equipment, please don’t hesitate to speak with a staff member on site — they’re always happy to help.
Best,
Alice / SATS
Welcoming atmosphere
Wide range of concepts, motivated instructors, well maintained facilities.
April 26, 2025
Unprompted review
Reply from SATS Danmark
Dear you
We are so happy to hear that you enjoy our facilities, instructors, and range of concepts! 😍
That’s exactly the kind of experience we strive to give our members every day. 🌟
Thank you for being our workout partner! 💙
Best,
Alice / SATS
Incorrect charges applied
I had a private subscription and changed to an yearly one, through my company, which pays 12 months upfront.
I received an invoice for my private subscription, employees were not capable of explaining what happened, chat support didn't help and now added "reminder fee of 100kr"
May 1, 2025
Unprompted review
Reply from SATS Danmark
Dear Klaus
We're sorry to hear about the confusion and frustration you've experienced.
We apologise if you haven’t received the help you needed so far. Please contact our customer service with your membership details so we can investigate and resolve this for you, including the reminder fee.
We’re ready to assist and get this sorted as quickly as possible! 💙
Best,
Alice / SATS
Always dedicated instructors
Always good and dedicated instructors, preparing an all around training session where you don’t have to think just follow and your whole body will be in focus.
April 27, 2025
Unprompted review
Reply from SATS Danmark
Dear Maria,
We’re thrilled to hear that you appreciate our dedicated instructors and the well-rounded training sessions. Our goal is exactly that – to let you focus on the experience while we take care of the full-body workout.
We truly appreciate your support and look forward to seeing you again soon! 💙💪
Best,
Alice / SATS
Advertisement
Reply from SATS Danmark
Dear Sara,
We’re thrilled to hear that you’re enjoying the classes and the atmosphere – that’s exactly what we aim for.
We look forward to seeing you again soon! 💙
Best,
Alice / SATS
Dirty changing room (mens)…
The changing room (mens) desperately needs a thorough spring cleaning. It’s dirty and dusty in so many areas.
April 23, 2025
Unprompted review
Reply from SATS Danmark
Dear Søren,
We’re sorry to hear about your experience with the changing room. Cleanliness is a top priority for us, and we take your comments seriously.
To help us address the issue more effectively, please let us know which specific gym you’re referring to by contacting us directly through sats.dk
We appreciate you bringing this to our attention, and we’ll make sure to follow up accordingly.
Best,
Alice / SATS
Reply from SATS Danmark
Dear Nazanin,
We are thrilled to hear, that you have found a trainer in SATS that you find is amazing! 😍
We love having you as our training partner 💙
Best,
Alice / SATS
Very nice and clean studio
April 17, 2025
Unprompted review
Reply from SATS Danmark
Hi Nick
Thank you so much for your kind words! 🤩
We're really glad to hear that you enjoyed the studio and found it clean and welcoming.
We hope to see you again soon! 💙
Best regards
Katja / SATS
Advertisement
Incredible instruktør who gives good…
Incredible instruktør who gives good instructions, ensures proper technique and brings the energy.
April 17, 2025
Unprompted review
Reply from SATS Danmark
Hi Joshua
Thanks so much for the great review! ⭐
We love hearing when our instructors make a difference – sounds like you had an awesome experience. Good technique and good energy is the perfect combo if you ask us! Looking forward to seeing you back in class soon. 💪
Best regards
Katja / SATS
Reply from SATS Danmark
Hi Mogens
Thank you so much for the kind words 🤩
It really means a lot to us – we put a lot of effort into good service, well-functioning facilities, and keeping everything clean and nice, so it's great to hear that you noticed.
We are looking forward to welcoming you back again 💙
Kind regards
Katja / SATS
Very good and various with a lot of…
Very good and various with a lot of motivtion
April 10, 2025
Unprompted review
Reply from SATS Danmark
Dear Elise,
We're really glad to hear that you find the training both varied and motivating.
We truly appreciate your feedback and look forward to seeing you again soon! 💙
Best,
Alice / SATS
The showers are terrible
The showers are terrible. Not enough water and Wery short time for water. So much worse from the old one
April 3, 2025
Unprompted review
Reply from SATS Danmark
Dear Rolf,
We are sorry to hear, that our showers are not meeting your expectations.
Please feel free to reach out to us directly and inform us what SATS club this regards so we can pass the feedback to our facility department 💪
Best,
Alice / SATS
Advertisement
The Barre hold is amazing!
The Barre hold is amazing!! Its the best exercise I have experienced, my body shake afterwards
April 1, 2025
Unprompted review
Reply from SATS Danmark
Hi Ella
Sounds like the kind of shaking we like! 🤩
Thank you for sharing 💙
Have a nice day.
Best regards
Katja / SATS
Unjustified Fees & Terrible Customer Service
I had a terrible experience with SATS. Without any proper notification, they sent my account to a debt collector (Intrum), charging me an outrageous 1,400 DKK in fees. After thoroughly checking my e-Boks, I confirmed that I never received any reminder or notice of a failed payment.
Instead of properly informing their customers, SATS seems to rely on third-party collectors to impose excessive fees. This is completely unacceptable, and I will never use their services again.
Be cautious before signing up—this feels like a scam.
March 31, 2025
Unprompted review
Reply from SATS Danmark
Hi Lilly
I’m really sorry to hear about your experience.
We collaborate with Intrum, which notifies our members if a payment is missing. We always send a reminder via both email and SMS, without any additional fees.
It sounds very strange that you haven’t received any information at any point. I would definitely recommend reaching out to our Customer Service team so they can look into your case and investigate what has happened.
Wishing you a great day!
Best regards
Katja / SATS
Zumba classes with Magada is the best
Zumba classes with Magada is the best, si was never focused so much before as so am now. The environment is good the vibe is best, the great welcome from the receptionist is encouraging ❤️❤️❤️❤️❤️
March 15, 2025
Unprompted review
Reply from SATS Danmark
Dear Samin,
We’re thrilled to hear that you’re enjoying the Zumba classes with Magada and that you feel more focused than ever before 🤩
It's great to know that the environment and vibe at the center are contributing to your positive experience.
We’ll be sure to pass along your compliments to our receptionists as well – it’s always wonderful to hear that their warm welcome makes a difference.
We look forward to seeing you in class again soon! 💙
Best,
Alice / SATS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.