Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... See more
Company replied
Update: After my initial experience, the customer relations team contacted me and handled my request very well. They approved the change to my return flight for a reasonable fee, and I really apprec... See more
Company replied
Great one stop for all but the after sale experience is supbar even if the reservation was made a few days back minimal, if any, changes can be made to it
Company replied
3.1
Average
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Extremely Disappointing Experience – Refund Still Not Received
I am extremely disappointed with the way Saudia Holidays has handled my refund request.
I booked a trip to London in October 2026, which was ultimately cancelled due to flight disruptions beyond my control.
Despite contacting Saudia Holidays multiple times and following up on my refund request, I have still not received my money back.
What makes this experience even more frustrating is the lack of communication, transparency, and accountability. I have been left waiting without a clear refund date or a satisfactory resolution.
As a customer, I should not have to repeatedly chase a company to recover money for a trip that never took place.
This has been an extremely frustrating and disappointing experience. I expect Saudia Holidays to take immediate action, provide a clear update, and process my refund without further delay.
I will update this review once the matter has been resolved.
October 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Saudia Holidays
Hello Ghaith,
Thank you for taking the time to leave a review!
We are delighted that your experience was fully satisfactory.
Wishing you a wonderful day.
Best regards,
Nabyl
its quick without hurdle and…
its quick without hurdle and transparent along with best follow up, updated information in time.
October 30, 2026
Reply from Saudia Holidays
Hello Usman,
Thank you for taking the time to leave a review!
We are delighted that your experience was fully satisfactory.
Wishing you a wonderful day.
Best regards,
Nabyl
Thanks to the best airline in the world.
October 17, 2026
Reply from Saudia Holidays
Hello Saleh,
Thank you for your wonderful feedback! We're delighted to hear you enjoyed your experience with us.
Johnny,
Paid hotel in Mecca did not exist – stranded all day with no help
I booked a flight + hotel package through Saudia Holidays (operated by PerfectStay) and paid over 2.000 € in full. It included 3 nights at Tilal Jabal Al Kaaba in Mecca, 15–18 October 2026.
My wife and I landed in Jeddah on 15 October at 06:00 and went straight to the hotel. The hotel told us there was no reservation in our name. Staff searched for an hour and found nothing.
The number on my booking documents did not answer. I called Saudia customer care four to five times. They said they are not responsible for the hotel, even though I booked through Saudia Holidays on the Saudia website. One agent finally gave me the Saudia Holidays number. I called it for over an hour, and it was always busy.
We spent the whole day, from morning until evening, in a hotel lobby after an overnight flight, instead of focusing on our Umrah. I had to pay 160 € myself for tonight. I still have no confirmation for the remaining two nights.
The booking was easy, but when something goes wrong there is nobody to help. Saudia and Saudia Holidays send you to each other, and the travellers are left alone.
Saudia Holidays, please contact me urgently. I will send my booking reference privately.
October 15, 2026
Unprompted review
Reply from Saudia Holidays
Dear Nouman,
We are sorry to hear about the situation and our team will contact you to solve the problem.
We've just sent you a message with our emergency number.
Regards
Léa
Reply from Saudia Holidays
Hello Azzam,
Thank you for your kind words! We're delighted to hear that you found our service convenient, efficient, and fast.
Clara,
Reply from Saudia Holidays
Dear Ola,
Thank you for taking the time to share your feedback. We will contact you shortly to better understand your mixed feelings. Quality is our top priority, and we take all feedback seriously.
We hope you enjoyed your holiday!
Best regards,
Léa
Reply from Saudia Holidays
Hello ABDULAZIZ,
Thank you for your kind words! We're delighted to hear you had a smooth experience with us.
The Saudia Holidays Team
Johnny,
Reply from Saudia Holidays
Hello Basmah
It is a pleasure to read your feedback!
We sincerely thank you for taking the time to share your experience with us.
We remain at your disposal for your next trip, and I wish you a wonderful day.
Best regards,
Nabyl
I am your guest on Monday
I am your guest on Monday, October 5th, and I would like airport transfer service.
October 4, 2026
Reply from Saudia Holidays
Hi Emad,
We received your request to add an airport transfer to your booking, and our team replied to you via WhatsApp on 4 October. As this service needs to be arranged in advance, it was unfortunately no longer possible to add it to your package the day before your departure.
We are sorry that this answer did not meet your expectations. Should you wish to arrange a return transfer, the hotel reception may be able to advise you on the local options available.
We wish you a wonderful stay.
Kind regards,
Tarah
Reply from Saudia Holidays
Hello,
Thank you for your feedback! We're really happy to hear that you appreciate our offers at Saudia Holidays. We always do our best to propose interesting deals for your travels. We hope to see you again soon for your next adventure!
— Clara,
I would like to have instant booking
I would like to have instant booking. Also modification to be online rather than sending email and waiting
October 2, 2026
Reply from Saudia Holidays
Dear Yahya,
Thank you for taking the time to share your valuable feedback. We do offer instant booking, and your confirmation is sent directly to your customer account. Regarding your note on modifications, we require written confirmation before taking any action on your booking.
If you have any questions, we remain at your disposal.
Best regards,
Léa
Average , not a 4 stars experince
It was OK. The Hotel was below 4 stars in terms of amenities .
September 25, 2026
Reply from Saudia Holidays
Dear Khaled,
Thank you for taking the time to share your feedback. We're sorry to hear that the hotel's amenities didn't fully meet the standards you expected from a 4-star property.
Your comments are valuable to us, and we have shared them with our partner hotel so they can be reviewed. We hope to have the opportunity to offer you a more memorable experience on your next trip.
Léa
Reply from Saudia Holidays
Hello,
Thank you for your kind words! We're so happy to hear you enjoyed your package with Saudia Holidays. We hope to welcome you back again soon for another wonderful experience.
— Johnny,
Based on the expected service level, I booked a half-board package. However, the hotel later provided a set menu, and children were restricted to only one main meal. The overall service level felt lik
Based on the expected service level, I booked a half-board package. However, the hotel later provided a set menu, and children were restricted to only one main meal.
The overall service level felt like a 3-star hotel. Additionally, there was continuous noise from celebrations starting from 11:00 AM until 3:00 AM.
I will never return to this hotel again, nor will I book through your platform in the future, especially since the offer was non-refundable and non-modifiable.
September 22, 2026
Reply from Saudia Holidays
Dear Haifa,
Thank you for your feedback, and we're truly sorry that your stay didn't meet your expectations. The restrictions on the half-board meals, especially for your children, and the ongoing noise are not what you should have experienced.
We would also like to discuss your experience with you personally and we will call you to discuss about it.
Regards
Léa
Horrible Experience at Saudia Holidays
I reached out to Saudia Holidays multiples times after a booking fault. I had changed my hotel that changed the dates of my stay. I’m in a horrible situation where I cannot afford to rebook and need to change my dates or I will fail out of school. I reached out multiple times, but they were closed. I asked there emergency hotline in which they said “No worries they can change it.” Additionally, I reached out to their number first thing in the morning the girl kept
saying their terms and conditions, but their website only sends the terms and conditions after booking. I reached out to each individual company including the hotel, airlines and the shuttle service and they all said we can give a refund don’t worry. How is this fair? I asked to speak to a manager and she hung up on my
face.
September 28, 2026
Reply from Saudia Holidays
Hello,
Thank you for sharing your experience. We are sorry that the response provided did not meet your expectations.
As explained during our telephone conversation, changes to a confirmed booking are subject to the applicable terms and conditions, and unfortunately, the requested modification cannot be made in this case.
We understand your disappointment and will send you a message through your customer account with further details regarding your situation.
We wish you a nice day.
Kind regards,
Monique
I had experience a bit of a difficulty…
I had experience a bit of a difficulty booking a round trip transportation to/from airport.
It wasn’t included in the main booking nor the website.
I had to call customs care who was 100% unhelpful at all. They referred me to find an agency in general.
I checked resort main website but it wasn’t running very smoothly.
September 23, 2026
Reply from Saudia Holidays
Hello Abdullah,
Thank you for your feedback, and we're truly sorry for the trouble you had arranging your airport transfers and for the lack of support from our team.
We'll give you a call once you're back from your holiday to discuss this with you personally.
Best regards,
Léa
Reply from Saudia Holidays
Hello SRI ANNITA ,
Many thanks for your positive review!
Your comments encourage us to maintain our quality standards. We appreciate your constructive feedback and hope to assist you again with your future adventures.
We wish you a pleasant day.
Best regards,
the call center is not answering
the call center is not answering, I was trying for thr past 3 days. moreover, there are no sufficient info in the booking confirmation
September 11, 2026
Reply from Saudia Holidays
Hello Faris,
We have reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
Great experience
Update: After my initial experience, the customer relations team contacted me and handled my request very well. They approved the change to my return flight for a reasonable fee, and I really appreciate their quick response and assistance.
Thank you, especially to Latifa, for taking care of my request and providing a good solution.
September 11, 2026
Reply from Saudia Holidays
Hello Reem,
Thank you so much for your wonderful feedback. We are thrilled to hear that our customer relations team—and especially Latifa—was able to assist you quickly and find a great solution for your flight change.
We truly appreciate your kind words and are always here to help. Have a fantastic trip!
Best regards
Nabyl
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