Reply from Saunaguru
Thank you!
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Company details
Written by the company
We specialize in creating exceptional sauna hats designed to elevate your relaxation experience. Our commitment to quality is evident in every stitch, with each hat crafted from 100% pure wool for superior insulation and comfort. We believe in the natural benefits of wool, providing a breathable and protective barrier during your sauna sessions. Proudly made in Lithuania, EU, we combine traditional craftsmanship with modern standards to bring you the best in sauna accessories.
Contact info
Lithuania
- info@saunaguru.eu
- saunaguru.eu
3.9
Great
6 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Still awaiting delivery nearly a month…
Still awaiting delivery nearly a month on. Not acceptable.
December 16, 2025
Reply from Saunaguru
Dear Gary,
I am incredibly sorry for the unacceptable delay you've experienced with your order. A month is far too long to wait, and I understand your frustration.
I have just checked your tracking information, and it indicates that your parcel is scheduled for delivery today. We are monitoring this closely. If for any reason the package does not arrive by the end of the day, please let us know immediately, and we will dispatch a brand-new replacement to you via express shipping. Thank you for your patience while we get this resolved for you.
Best regards,
Aistė | saunaguru.eu
Quality top
Delivered on time. The quality of sauna hats is substantially better than I anything I have seen before.
December 10, 2025
Unprompted review
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Reply from Saunaguru
Dave, thank you for your kind review, it means a lot! Sauna Guru Team
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