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I paid $109 CAD for a SonoLuxie cleaner that was falsely advertised as 48 Hz but arrived as 45 Hz. The company instructed me to return it to China for $76.15 CAD, promising to reimburse the shipping. Five months later, the parcel was returned to Canada. They subsequently confirmed a $185.15 CAD refund, but I still haven't received it and they have stopped responding. I have retained all emails, receipts, photos, and documentation. I've filed different complaints with BBBs, Trustpilot, etc. . And because it's been several months since the purchase, even Mastercard will not dispute the charge...

The Legal Business Name: THE NORTHERN TAURUS LIMITED and they operate several websites.

If I could give less than 1 star I would. They sent me a defective GrovixCam trailcam. They made me jump through hoops to prove it was defective. I sent them pictures and video.

They said that I ordered 3 and only offered me a 30% refund. I told them I only ordered 1 and that a copy of my receipt was attached.

When I reminded them they sent me a defective product - they then offered me a 100% refund within 3-7 days.

2 days later they came back with a 50% refund and a 20% discount on future products. Refund in 1-2 days

I replied that we had already agreed to a 100% refund.

I have now resorted to threatening them with a complaint to the Illinois Attorney General's Fraud Division (where their warehouse is located) if they do not honor the 100% refund.

They have a bunch of 5 star TrustPilot reviews on their site, however, they are not listed here so those reviews are bogus.

DO NOT TRUST THIS COMPANY